New York · Auto insurance · complaints closed in 2017

New York auto insurance complaint rankings: complaints closed in 2017

This is the New York Department of Financial Services ranking of 159 auto insurers for filing year 2017 in its open dataset. The company rows add up to 3,312 complaints closed by DFS, of which 392 were upheld. 84 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Nationwide Mutual Insurance Company	0.00	0	8	$74.3m
2	Preferred Mutual Insurance Company	0.00	0	13	$63.5m
3	Chubb National Insurance Company	0.00	0	5	$51.5m
4	Utica National Insurance Company of Texas	0.00	0	10	$45.9m
5	Travelers Personal Security Insurance Company	0.00	0	4	$38.6m
6	New South Insurance Company	0.00	0	8	$35.0m
7	Progressive Northwestern Insurance Company	0.00	0	11	$33.1m
8	Old Dominion Insurance Company	0.00	0	3	$29.4m
9	AIG Property Casualty Company	0.00	0	4	$25.6m
10	Farm Family Casualty Insurance Company	0.00	0	6	$23.1m
11	Encompass Home and Auto Insurance Company	0.00	0	5	$23.0m
12	Esurance Property and Casualty Insurance Company	0.00	0	8	$22.4m
13	Farmers Property and Casualty Insurance Company	0.00	0	3	$20.2m
14	Bankers Standard Insurance Company	0.00	0	2	$19.7m
15	Essentia Insurance Company	0.00	0	1	$18.8m
16	Foremost Insurance Company Grand Rapids, Michigan	0.00	0	2	$17.3m
17	LM Insurance Corporation	0.00	0	6	$16.8m
18	Privilege Underwriters Reciprocal Exchange	0.00	0	1	$16.8m
19	Great Northern Insurance Company	0.00	0	1	$16.5m
20	Merchants Preferred Insurance Company	0.00	0	5	$15.1m
21	Hartford Insurance Company of the Midwest	0.00	0	1	$13.4m
22	Harleysville Insurance Company	0.00	0	1	$13.3m
23	American Family Connect Property and Casualty Insurance Company	0.00	0	5	$11.1m
24	21st Century North America Insurance Company	0.00	0	1	$10.7m
25	Allstate Indemnity Company	0.00	0	2	$10.5m
26	State National Insurance Company, Inc.	0.00	0	0	$10.2m
27	Plymouth Rock Assurance Preferred Corporation	0.00	0	3	$10.1m
28	Economy Premier Assurance Company	0.00	0	0	$10.1m
29	Main Street America Protection Insurance Company	0.00	0	0	$9.9m
30	RiverStone International Insurance, Inc.	0.00	0	1	$9.7m
31	Utica Mutual Insurance Company	0.00	0	6	$9.4m
32	Phoenix Insurance Company, the	0.00	0	1	$9.3m
33	Unitrin Auto and Home Insurance Company	0.00	0	0	$9.2m
34	Unitrin Direct Insurance Company	0.00	0	2	$9.1m
35	Unitrin Preferred Insurance Company	0.00	0	2	$8.9m
36	Chubb Indemnity Insurance Company	0.00	0	0	$8.5m
37	Encompass Insurance Company of America	0.00	0	1	$8.0m
38	Sentinel Insurance Company, Ltd.	0.00	0	1	$7.2m
39	Pacific Employers Insurance Company	0.00	0	0	$7.0m
40	Republic-Franklin Insurance Company	0.00	0	0	$6.6m
41	Countryway Insurance Company	0.00	0	1	$6.5m
42	TravCo Insurance Company	0.00	0	0	$6.4m
43	Amica Property and Casualty Insurance Company	0.00	0	0	$6.2m
44	Encompass Indemnity Company	0.00	0	2	$6.1m
45	21st Century Centennial Insurance Company	0.00	0	2	$6.0m
46	National General Insurance Company	0.00	0	3	$5.6m
47	American Modern Home Insurance Company	0.00	0	1	$5.6m
48	National General Assurance Company	0.00	0	2	$5.4m
49	Central Insurance Company	0.00	0	0	$5.2m
50	Travelers Indemnity Company of Connecticut, the	0.00	0	3	$5.2m
51	Bantry Insurance Company	0.00	0	1	$4.3m
52	Nationwide Assurance Company	0.00	0	0	$4.2m
53	Titan Indemnity Company	0.00	0	4	$3.9m
54	Charter Oak Fire Insurance Company, the	0.00	0	0	$3.7m
55	Insurance Company of the State of Pennsylvania, the	0.00	0	0	$3.2m
56	Sterling Insurance Company	0.00	0	0	$3.1m
57	Encompass Property and Casualty Company	0.00	0	0	$3.1m
58	Farmers New Century Insurance Company	0.00	0	2	$2.9m
59	21st Century Indemnity Insurance Company	0.00	0	0	$2.8m
60	Permanent General Assurance Corporation	0.00	0	4	$2.7m
61	Vigilant Insurance Company	0.00	0	0	$2.5m
62	Citizens Insurance Company of America	0.00	0	2	$2.3m
63	Foremost Signature Insurance Company	0.00	0	0	$2.3m
64	Blue Ridge Indemnity Company	0.00	0	0	$2.3m
65	Hartford Accident and Indemnity Company	0.00	0	0	$2.2m
66	Victoria Automobile Insurance Company	0.00	0	0	$2.1m
67	Progressive Northern Insurance Company	0.00	0	1	$2.0m
68	Travelers Indemnity Company, the	0.00	0	5	$2.0m
69	21st Century Premier Insurance Company	0.00	0	1	$1.9m
70	Integon Casualty Insurance Company	0.00	0	1	$1.9m
71	Ironshore Indemnity Inc.	0.00	0	1	$1.9m
72	Victoria Fire & Casualty Company	0.00	0	5	$1.8m
73	21st Century Security Insurance Company	0.00	0	0	$1.7m
74	American Family Home Insurance Company	0.00	0	0	$1.6m
75	Travelers Casualty Company of Connecticut	0.00	0	0	$1.6m
76	Property and Casualty Insurance Company of Hartford	0.00	0	0	$1.5m
77	Standard Fire Insurance Company, the	0.00	0	3	$1.5m
78	Massachusetts Bay Insurance Company	0.00	0	0	$1.4m
79	American Reliable Insurance Company	0.00	0	0	$1.3m
80	Harleysville Preferred Insurance Company	0.00	0	0	$1.2m
81	Federal Insurance Company	0.00	0	1	$1.2m
82	Twin City Fire Insurance Company	0.00	0	1	$1.1m
83	GEICO Casualty Company	0.00	0	7	$1.0m
84	Infinity Insurance Company	0.00	0	0	$1.0m
85	Progressive Advanced Insurance Company	0.01	2	29	$300.1m
86	Progressive Max Insurance Company	0.01	1	52	$141.7m
87	Allstate Fire and Casualty Insurance Company	0.01	6	163	$794.2m
88	Travelers Personal Insurance Company	0.01	2	31	$222.3m
89	Progressive Specialty Insurance Company	0.01	2	55	$220.7m
90	Government Employees Insurance Company	0.01	6	138	$660.5m
91	Farmers Group Property and Casualty Insurance Company	0.01	1	19	$96.2m
92	Amica Mutual Insurance Company	0.01	1	7	$83.8m
93	GEICO General Insurance Company	0.01	29	467	$2,391.0m
94	National General Insurance Online, Inc.	0.01	1	23	$79.7m
95	GEICO Indemnity Company	0.01	13	259	$1,023.5m
96	Progressive Casualty Insurance Company	0.01	7	116	$490.2m
97	Allmerica Financial Alliance Insurance Company	0.02	1	17	$66.2m
98	Farmers Casualty Insurance Company	0.02	1	10	$62.6m
99	New York Central Mutual Fire Insurance Company	0.02	5	71	$273.5m
100	Nationwide Affinity Insurance Company of America	0.02	3	36	$154.0m
101	LM General Insurance Company	0.02	6	64	$300.3m
102	Allstate Property and Casualty Insurance Company	0.02	5	42	$236.2m
103	Plymouth Rock Assurance Corporation of New York	0.02	1	14	$44.2m
104	State Farm Mutual Automobile Insurance Company	0.02	35	271	$1,531.3m
105	Adirondack Insurance Exchange	0.02	2	20	$84.1m
106	Hartford Casualty Insurance Company	0.03	1	4	$39.5m
107	American States Insurance Company	0.03	3	23	$109.0m
108	Erie Insurance Company	0.03	2	21	$70.7m
109	Maidstone Insurance Company	0.03	1	23	$33.5m
110	Liberty Mutual Fire Insurance Company	0.03	8	47	$263.0m
111	Hartford Underwriters Insurance Company	0.03	2	24	$63.8m
112	SAFECO Insurance Company of Indiana	0.03	1	4	$30.2m
113	Esurance Insurance Company	0.04	1	13	$26.5m
114	Mid-Century Insurance Company	0.04	2	27	$50.8m
115	USAA Casualty Insurance Company	0.05	5	34	$109.0m
116	Travelers Property Casualty Company of America	0.05	2	11	$43.6m
117	A. Central Insurance Company	0.05	2	8	$42.0m
118	State Farm Fire and Casualty Company	0.05	9	58	$181.2m
119	Kemper Independence Insurance Company	0.05	3	16	$57.2m
120	United Services Automobile Association	0.05	6	24	$114.1m
121	Nationwide Insurance Company of America	0.05	3	14	$54.8m
122	Integon National Insurance Company	0.06	3	42	$53.6m
123	Hartford Insurance Company of Illinois	0.06	2	12	$31.2m
124	USAA General Indemnity Company	0.07	6	39	$89.4m
125	Allstate Insurance Company	0.07	48	289	$707.7m
126	Progressive Direct Insurance Company	0.07	1	10	$14.2m
127	Travelers Home and Marine Insurance Company, the	0.07	12	29	$163.8m
128	Mercury Casualty Company	0.08	2	13	$26.3m
129	American Family Connect Insurance Company	0.08	2	25	$25.3m
130	Main Street America Assurance Company	0.09	1	1	$10.9m
131	Cincinnati Insurance Company, the	0.10	1	4	$9.9m
132	Erie Insurance Company of New York	0.12	5	13	$40.4m
133	First Liberty Insurance Corporation, the	0.13	2	4	$15.2m
134	Garrison Property and Casualty Insurance Company	0.14	9	41	$64.8m
135	Tri-State Consumer Insurance Company	0.15	2	31	$13.7m
136	NGM Insurance Company	0.15	1	3	$6.8m
137	Automobile Insurance Company of Hartford, Connecticut, the	0.15	1	2	$6.8m
138	Travelers Commercial Insurance Company	0.20	3	4	$14.9m
139	National Liability & Fire Insurance Company	0.25	1	12	$4.0m
140	CSAA General Insurance Company	0.26	3	12	$11.6m
141	American Bankers Insurance Company of Florida	0.29	2	3	$7.0m
142	Truck Insurance Exchange	0.46	1	1	$2.2m
143	Philadelphia Indemnity Insurance Company	0.47	2	7	$4.3m
144	Liberty Insurance Corporation	0.47	1	5	$2.1m
145	Dairyland Insurance Company	0.48	1	1	$2.1m
146	Hartford Fire Insurance Company	0.49	1	2	$2.0m
147	Farmington Casualty Company	0.55	1	1	$1.8m
148	Country-Wide Insurance Company	0.64	74	217	$116.0m
149	CSAA Fire & Casualty Insurance Company	0.66	4	9	$6.1m
150	Unitrin Advantage Insurance Company	1.15	3	8	$2.6m
151	Travelers Property Casualty Insurance Company	1.19	1	5	$0.8m
152	SAFECO Insurance Company of America	1.65	2	4	$1.2m
153	Interboro Insurance Company	1.68	1	2	$0.6m
154	QBE Insurance Corporation	6.79	4	5	$0.6m
155	Infinity Auto Insurance Company	12.63	2	2	$0.2m
156	Nationwide General Insurance Company	12.91	2	3	$0.2m
157	Metropolitan General Insurance Company	15.67	1	1	$0.1m
158	Nationwide Property and Casualty Insurance Company	20.60	1	6	$0.1m
159	Peerless Insurance Company	23.54	2	3	$0.1m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2014, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.