New York · Auto insurance · complaints closed in 2012

New York auto insurance complaint rankings: complaints closed in 2012

This is the New York Department of Financial Services ranking of 172 auto insurers for filing year 2012 in its open dataset. The company rows add up to 4,023 complaints closed by DFS, of which 459 were upheld. 83 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Progressive Advanced Insurance Company	0.00	0	29	$88.4m
2	Erie Insurance Company	0.00	0	14	$70.2m
3	Allmerica Financial Alliance Insurance Company	0.00	0	7	$44.4m
4	Progressive Northwestern Insurance Company	0.00	0	8	$41.1m
5	Old Dominion Insurance Company	0.00	0	3	$32.6m
6	Sentinel Insurance Company, Ltd.	0.00	0	5	$32.4m
7	Merchants Preferred Insurance Company	0.00	0	10	$28.7m
8	First Liberty Insurance Corporation, the	0.00	0	5	$28.0m
9	Travelers Commercial Insurance Company	0.00	0	5	$26.1m
10	Great Northern Insurance Company	0.00	0	0	$24.8m
11	21st Century North America Insurance Company	0.00	0	4	$24.5m
12	Chubb National Insurance Company	0.00	0	1	$24.1m
13	Main Street America Assurance Company	0.00	0	6	$22.9m
14	Farmington Casualty Company	0.00	0	6	$21.8m
15	Unitrin Auto and Home Insurance Company	0.00	0	7	$21.2m
16	Bankers Standard Insurance Company	0.00	0	2	$20.5m
17	American Family Connect Insurance Company	0.00	0	8	$18.5m
18	LM General Insurance Company	0.00	0	0	$17.8m
19	Unitrin Preferred Insurance Company	0.00	0	3	$17.5m
20	American Family Connect Property and Casualty Insurance Company	0.00	0	3	$16.8m
21	Economy Premier Assurance Company	0.00	0	1	$16.0m
22	Encompass Insurance Company of America	0.00	0	4	$16.0m
23	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	2	$15.8m
24	TravCo Insurance Company	0.00	0	1	$15.2m
25	Chubb Indemnity Insurance Company	0.00	0	3	$15.1m
26	Essentia Insurance Company	0.00	0	2	$13.3m
27	CSAA Fire & Casualty Insurance Company	0.00	0	5	$12.8m
28	Travelers Indemnity Company of Connecticut, the	0.00	0	3	$12.6m
29	21st Century Indemnity Insurance Company	0.00	0	2	$10.0m
30	Republic-Franklin Insurance Company	0.00	0	3	$9.4m
31	Commerce and Industry Insurance Company	0.00	0	4	$9.3m
32	Farmers New Century Insurance Company	0.00	0	3	$9.1m
33	Plymouth Rock Assurance Preferred Corporation	0.00	0	2	$8.9m
34	Charter Oak Fire Insurance Company, the	0.00	0	3	$8.7m
35	Warner Insurance Company	0.00	0	1	$7.2m
36	Nationwide Property and Casualty Insurance Company	0.00	0	1	$7.1m
37	21st Century Security Insurance Company	0.00	0	2	$7.0m
38	Citizens Insurance Company of America	0.00	0	1	$6.9m
39	American Modern Home Insurance Company	0.00	0	2	$6.5m
40	Utica Mutual Insurance Company	0.00	0	3	$6.1m
41	Privilege Underwriters Reciprocal Exchange	0.00	0	0	$5.7m
42	Encompass Property and Casualty Company	0.00	0	3	$5.6m
43	Central Insurance Company	0.00	0	0	$5.4m
44	Nationwide Mutual Fire Insurance Company	0.00	0	8	$5.4m
45	Response Worldwide Direct Auto Insurance Company	0.00	0	2	$5.2m
46	Hartford Fire Insurance Company	0.00	0	5	$4.7m
47	Massachusetts Bay Insurance Company	0.00	0	2	$4.7m
48	American Automobile Insurance Company	0.00	0	1	$4.6m
49	Foremost Signature Insurance Company	0.00	0	2	$4.6m
50	Associated Indemnity Corporation	0.00	0	0	$4.5m
51	Response Worldwide Insurance Company	0.00	0	0	$4.3m
52	Vigilant Insurance Company	0.00	0	0	$4.3m
53	National General Insurance Company	0.00	0	0	$4.2m
54	Titan Indemnity Company	0.00	0	3	$4.1m
55	Standard Fire Insurance Company, the	0.00	0	0	$3.7m
56	Blue Ridge Indemnity Company	0.00	0	0	$3.5m
57	Travelers Casualty Company of Connecticut	0.00	0	1	$3.4m
58	Trumbull Insurance Company	0.00	0	1	$3.3m
59	Drivers Insurance Company	0.00	0	0	$3.2m
60	Unitrin Direct Insurance Company	0.00	0	4	$3.1m
61	Farmers Property and Casualty Insurance Company	0.00	0	0	$3.1m
62	Kemper Financial Indemnity Company	0.00	0	0	$3.0m
63	American Family Home Insurance Company	0.00	0	0	$2.8m
64	Philadelphia Indemnity Insurance Company	0.00	0	3	$2.7m
65	Sterling Insurance Company	0.00	0	0	$2.4m
66	Property and Casualty Insurance Company of Hartford	0.00	0	3	$2.4m
67	Maidstone Insurance Company	0.00	0	0	$2.3m
68	Harleysville Insurance Company of New York	0.00	0	0	$2.3m
69	LM Insurance Corporation	0.00	0	1	$2.3m
70	Nationwide Assurance Company	0.00	0	1	$2.1m
71	Travelers Property Casualty Insurance Company	0.00	0	8	$1.9m
72	National Surety Corporation	0.00	0	1	$1.7m
73	Federal Insurance Company	0.00	0	3	$1.7m
74	Esurance Property and Casualty Insurance Company	0.00	0	2	$1.7m
75	Integon Preferred Insurance Company	0.00	0	0	$1.5m
76	GEICO Casualty Company	0.00	0	21	$1.4m
77	Trisura Insurance Company	0.00	0	1	$1.4m
78	Fireman's Fund Insurance Company	0.00	0	0	$1.4m
79	American Reliable Insurance Company	0.00	0	1	$1.3m
80	Victoria Automobile Insurance Company	0.00	0	0	$1.2m
81	Pacific Indemnity Company	0.00	0	0	$1.1m
82	Unitrin Direct Property & Casualty Company	0.00	0	3	$1.1m
83	Harleysville Preferred Insurance Company	0.00	0	0	$1.1m
84	GEICO General Insurance Company	0.01	12	454	$1,570.8m
85	New South Insurance Company	0.01	1	34	$120.5m
86	Government Employees Insurance Company	0.01	5	118	$526.8m
87	Nationwide Insurance Company of America	0.01	1	23	$99.5m
88	Progressive Northern Insurance Company	0.01	1	17	$99.1m
89	Amica Mutual Insurance Company	0.01	1	9	$94.2m
90	GEICO Indemnity Company	0.01	8	217	$702.9m
91	New York Central Mutual Fire Insurance Company	0.01	3	59	$241.2m
92	USAA Casualty Insurance Company	0.01	1	34	$77.0m
93	Progressive Casualty Insurance Company	0.01	2	53	$152.2m
94	Progressive Specialty Insurance Company	0.02	2	26	$125.3m
95	Kemper Independence Insurance Company	0.02	1	13	$62.6m
96	Farmers Casualty Insurance Company	0.02	2	18	$123.0m
97	Progressive Direct Insurance Company	0.02	1	30	$54.3m
98	Allstate Fire and Casualty Insurance Company	0.02	1	8	$51.5m
99	Nationwide Mutual Insurance Company	0.02	2	14	$102.4m
100	Progressive Max Insurance Company	0.02	1	9	$47.0m
101	Nationwide Affinity Insurance Company of America	0.02	1	14	$42.5m
102	State Farm Mutual Automobile Insurance Company	0.02	28	253	$1,149.2m
103	Progressive Preferred Insurance Company	0.03	1	9	$37.9m
104	Travelers Property Casualty Company of America	0.03	3	22	$109.8m
105	Adirondack Insurance Exchange	0.03	2	17	$73.0m
106	Liberty Mutual Fire Insurance Company	0.03	14	128	$498.1m
107	Mercury Casualty Company	0.03	1	24	$35.3m
108	Travelers Home and Marine Insurance Company, the	0.03	9	46	$289.4m
109	Utica National Insurance Company of Texas	0.03	1	8	$29.7m
110	Preferred Mutual Insurance Company	0.03	2	17	$59.2m
111	Plymouth Rock Assurance Corporation of New York	0.03	1	6	$29.3m
112	A. Central Insurance Company	0.04	2	46	$53.9m
113	Hartford Insurance Company of the Midwest	0.04	1	6	$25.8m
114	Hartford Casualty Insurance Company	0.04	2	12	$51.0m
115	Foremost Insurance Company Grand Rapids, Michigan	0.04	1	15	$25.2m
116	State Farm Fire and Casualty Company	0.04	7	43	$166.7m
117	Farm Family Casualty Insurance Company	0.04	1	5	$23.7m
118	United Services Automobile Association	0.04	4	26	$94.7m
119	Phoenix Insurance Company, the	0.04	1	3	$22.6m
120	Allstate Property and Casualty Insurance Company	0.05	29	143	$631.4m
121	Farmers Group Property and Casualty Insurance Company	0.05	4	21	$84.1m
122	National Liability & Fire Insurance Company	0.05	3	44	$61.3m
123	Bantry Insurance Company	0.05	1	14	$19.6m
124	Eveready Insurance Company	0.05	1	28	$19.1m
125	American States Insurance Company	0.06	3	17	$48.5m
126	Encompass Home and Auto Insurance Company	0.07	1	3	$14.9m
127	Garrison Property and Casualty Insurance Company	0.07	2	15	$27.9m
128	Hartford Underwriters Insurance Company	0.08	3	15	$39.1m
129	Hartford Insurance Company of Illinois	0.09	5	33	$58.7m
130	Maidstone Insurance Company	0.09	2	21	$23.0m
131	AIG Property Casualty Company	0.09	1	1	$10.8m
132	Liberty Insurance Corporation	0.09	1	4	$10.5m
133	Nationwide General Insurance Company	0.10	2	27	$20.8m
134	21st Century Centennial Insurance Company	0.10	1	8	$10.0m
135	Esurance Insurance Company	0.10	4	18	$39.4m
136	RiverStone International Insurance, Inc.	0.10	1	2	$9.8m
137	Allstate Insurance Company	0.11	116	616	$1,047.7m
138	Peerless Insurance Company	0.11	8	22	$69.7m
139	Interboro Insurance Company	0.12	1	11	$8.4m
140	Tri-State Consumer Insurance Company	0.12	2	55	$16.3m
141	Encompass Indemnity Company	0.13	2	5	$15.1m
142	American Commerce Insurance Company	0.13	3	26	$22.6m
143	NGM Insurance Company	0.17	2	9	$12.0m
144	21st Century Premier Insurance Company	0.18	1	1	$5.7m
145	Hartford Accident and Indemnity Company	0.18	1	6	$5.6m
146	Unitrin Advantage Insurance Company	0.18	1	6	$5.5m
147	American Bankers Insurance Company of Florida	0.18	1	1	$5.5m
148	Truck Insurance Exchange	0.19	2	6	$10.5m
149	USAA General Indemnity Company	0.21	6	23	$28.9m
150	Countryway Insurance Company	0.24	1	2	$4.1m
151	National General Assurance Company	0.28	2	6	$7.2m
152	Response Insurance Company	0.28	1	3	$3.6m
153	Integon National Insurance Company	0.37	1	3	$2.7m
154	SAFECO Insurance Company of America	0.39	1	8	$2.6m
155	Dairyland Insurance Company	0.43	1	7	$2.3m
156	Travelers Indemnity Company, the	0.50	2	18	$4.0m
157	Allstate Indemnity Company	0.51	3	4	$5.9m
158	Country-Wide Insurance Company	0.53	67	524	$126.6m
159	Travelers Indemnity Company of America, the	0.58	1	1	$1.7m
160	SAFECO Insurance Company of Indiana	0.75	3	6	$4.0m
161	Ironshore Indemnity Inc.	0.76	1	1	$1.3m
162	QBE Insurance Corporation	0.93	11	54	$11.8m
163	Infinity Insurance Company	1.15	1	3	$0.9m
164	Permanent General Assurance Corporation	1.30	11	36	$8.4m
165	Infinity Auto Insurance Company	1.42	1	3	$0.7m
166	Hanover Insurance Company, the	1.52	2	8	$1.3m
167	Ocean Harbor Casualty Insurance Company	1.97	4	21	$2.0m
168	Twin City Fire Insurance Company	3.12	3	3	$1.0m
169	Merchants Mutual Insurance Company	4.15	1	8	$0.2m
170	National Interstate Insurance Company	7.06	1	1	$0.1m
171	National Union Fire Insurance Company of Pittsburgh, Pa.	15.20	2	4	$0.1m
172	21st Century Insurance Company	22.53	1	8	$0.0m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2014, 2013, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.