Companies ยท NAIC 37648
Permanent General Assurance Corporation: complaint record
Permanent General Assurance Corporation (NAIC company code 37648) appears in public complaint data from the insurance regulators in Texas, New York, Indiana, California and Illinois. In Texas auto insurance in 2025, it had 1 confirmed complaint and 61 policies in force, a complaint index of 99.49 (more confirmed complaints than the market average for its size) from a small base, so read it with care. In New York's auto insurance complaint rankings for complaints closed in 2024 it was ranked 117 of 128 (rank 1 has the fewest upheld complaints for its premiums), with 3 upheld complaints and 0.23 upheld complaints per million dollars of premiums. In Indiana auto insurance in 2024, it had 3 complaints on $12,539,084 of premiums, a complaint index of 5.09.
Texas auto insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 99.49 | 1 | 61 |
| 2024 | 0.00 | 0 | 81 |
Compare with other auto insurers in Texas
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2024 | Permanent General Assurance Corporation | 117 of 128 | 0.23 | 3 | 1 | 4 | $12.96m |
| 2023 | Permanent General Assurance Corporation | 119 of 124 | 0.29 | 3 | 2 | 11 | $10.20m |
| 2022 | Permanent General Assurance Corporation | 121 of 132 | 0.29 | 3 | 0 | 7 | $10.34m |
| 2021 | Permanent General Assurance Corporation | 124 of 135 | 0.30 | 3 | 1 | 9 | $10.17m |
| 2020 | Permanent General Assurance Corporation | 128 of 135 | 0.32 | 3 | 5 | 2 | $9.35m |
| 2019 | Permanent General Assurance Corporation | 30 of 139 | 0.00 | 0 | 0 | 6 | $8.27m |
| 2018 | Permanent General Assurance Corporation | 55 of 151 | 0.00 | 0 | 1 | 4 | $5.18m |
| 2017 | Permanent General Assurance Corporation | 60 of 159 | 0.00 | 0 | 0 | 4 | $2.73m |
| 2014 | Permanent General Assurance Corporation | 166 of 169 | 3.34 | 5 | 3 | 2 | $1.50m |
| 2013 | Permanent General Assurance Corporation | 170 of 171 | 5.22 | 20 | 1 | 10 | $3.83m |
| 2012 | Permanent General Assurance Corporation | 164 of 172 | 1.30 | 11 | 4 | 21 | $8.44m |
| 2011 | Permanent General Assurance Corporation | 158 of 169 | 0.82 | 9 | 4 | 15 | $10.91m |
| 2010 | Permanent General Assurance Corporation | 159 of 179 | 0.82 | 6 | 0 | 19 | $7.34m |
| 2009 | Permanent General Assurance Corporation | 165 of 181 | 1.26 | 3 | 0 | 6 | $2.37m |
See the full New York list for complaints closed in 2024
Indiana auto insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2024 | 5.09 | 3 | $12,539,084 |
| 2023 | 5.82 | 5 | $15,345,248 |
| 2022 | 3.65 | 3 | $15,160,019 |
See the full Indiana auto list for 2024
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| California | Auto | 2025 (2026 study) | Permanent General Assurance Corporation | Rank 46 of 50, 18.3 justified per 100,000 | 13 justified | Full list |
| Illinois | Auto | 2024 | Permanent General Assurance Corporation | 0.5778 complaints per $1M earned premium | 5 | Full list |
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the Indiana complaint index
The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.
How to read the California complaint study
The California Department of Insurance ranks large insurers by justified complaints per 100,000 earned exposures (auto and homeowners) or per 100,000 mean policies in force (individual life). CDI counts a complaint as justified under the definitions in California Insurance Code section 12921.1. The study covers the top 50 companies in each line and counts complaints closed in each year.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)
- California Department of Insurance, Consumer Complaint Study, 2026 edition
- Illinois Department of Insurance, Consumer Complaints Ratio Reports (2023 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.