New York · Auto insurance · complaints closed in 2021

New York auto insurance complaint rankings: complaints closed in 2021

This is the New York Department of Financial Services ranking of 135 auto insurers for filing year 2021 in its open dataset. The company rows add up to 2,591 complaints closed by DFS, of which 429 were upheld. 75 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	GEICO General Insurance Company	0.00	0	6	$2,620.5m
2	New York Central Mutual Fire Insurance Company	0.00	0	49	$335.0m
3	Travelers Home and Marine Insurance Company, the	0.00	0	10	$92.0m
4	Chubb National Insurance Company	0.00	0	2	$67.4m
5	Farmers Property and Casualty Insurance Company	0.00	0	6	$66.9m
6	Plymouth Rock Assurance Preferred Corporation	0.00	0	9	$65.2m
7	Utica National Insurance Company of Texas	0.00	0	14	$65.0m
8	Allmerica Financial Alliance Insurance Company	0.00	0	5	$63.5m
9	Preferred Mutual Insurance Company	0.00	0	8	$58.0m
10	Erie Insurance Company of New York	0.00	0	6	$56.5m
11	Main Street America Protection Insurance Company	0.00	0	3	$53.8m
12	Nationwide Mutual Insurance Company	0.00	0	3	$46.7m
13	New South Insurance Company	0.00	0	10	$43.5m
14	Farmers Casualty Insurance Company	0.00	0	3	$41.3m
15	Standard Fire Insurance Company, the	0.00	0	3	$38.9m
16	Progressive Northwestern Insurance Company	0.00	0	4	$37.4m
17	Privilege Underwriters Reciprocal Exchange	0.00	0	2	$31.3m
18	Cincinnati Insurance Company, the	0.00	0	1	$29.1m
19	Nationwide Insurance Company of America	0.00	0	3	$25.5m
20	AIG Property Casualty Company	0.00	0	1	$25.5m
21	Travelers Property Casualty Company of America	0.00	0	2	$25.1m
22	Mercury Casualty Company	0.00	0	7	$22.8m
23	Hartford Insurance Company of Illinois	0.00	0	3	$20.8m
24	Encompass Home and Auto Insurance Company	0.00	0	8	$19.0m
25	Merchants Preferred Insurance Company	0.00	0	6	$18.4m
26	Farm Family Casualty Insurance Company	0.00	0	5	$17.6m
27	National General Insurance Online, Inc.	0.00	0	5	$16.4m
28	SAFECO Insurance Company of Indiana	0.00	0	2	$14.7m
29	21st Century Centennial Insurance Company	0.00	0	9	$13.0m
30	Foremost Insurance Company Grand Rapids, Michigan	0.00	0	1	$12.9m
31	Old Dominion Insurance Company	0.00	0	4	$12.4m
32	Great Northern Insurance Company	0.00	0	0	$12.3m
33	American Family Connect Insurance Company	0.00	0	2	$11.8m
34	Utica Mutual Insurance Company	0.00	0	1	$9.6m
35	Travelers Commercial Insurance Company	0.00	0	1	$8.8m
36	Harleysville Insurance Company	0.00	0	0	$8.2m
37	RiverStone International Insurance, Inc.	0.00	0	0	$8.0m
38	Hartford Insurance Company of the Midwest	0.00	0	1	$7.7m
39	First Liberty Insurance Corporation, the	0.00	0	1	$7.1m
40	American Family Connect Property and Casualty Insurance Company	0.00	0	6	$6.7m
41	Central Insurance Company	0.00	0	0	$6.6m
42	Allstate Indemnity Company	0.00	0	1	$6.6m
43	American Family Home Insurance Company	0.00	0	0	$6.5m
44	Chubb Indemnity Insurance Company	0.00	0	0	$6.4m
45	Stillwater Property and Casualty Insurance Company	0.00	0	1	$6.4m
46	Economy Premier Assurance Company	0.00	0	0	$6.2m
47	Main Street America Assurance Company	0.00	0	4	$6.2m
48	American Modern Home Insurance Company	0.00	0	1	$5.7m
49	National General Assurance Company	0.00	0	0	$5.2m
50	Unitrin Preferred Insurance Company	0.00	0	2	$5.2m
51	State National Insurance Company, Inc.	0.00	0	1	$5.0m
52	Phoenix Insurance Company, the	0.00	0	0	$4.9m
53	Philadelphia Indemnity Insurance Company	0.00	0	1	$4.7m
54	Republic-Franklin Insurance Company	0.00	0	1	$4.6m
55	Pacific Employers Insurance Company	0.00	0	1	$4.5m
56	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	3	$4.2m
57	Encompass Insurance Company of America	0.00	0	1	$4.2m
58	Sterling Insurance Company	0.00	0	1	$4.1m
59	Blue Ridge Indemnity Company	0.00	0	0	$3.9m
60	TravCo Insurance Company	0.00	0	0	$3.8m
61	Nationwide Assurance Company	0.00	0	0	$3.4m
62	Sentinel Insurance Company, Ltd.	0.00	0	0	$3.1m
63	Encompass Indemnity Company	0.00	0	0	$3.1m
64	Berkley Insurance Company	0.00	0	0	$2.8m
65	Amica Property and Casualty Insurance Company	0.00	0	1	$2.6m
66	Foremost Signature Insurance Company	0.00	0	0	$2.5m
67	21st Century North America Insurance Company	0.00	0	0	$2.4m
68	Charter Oak Fire Insurance Company, the	0.00	0	1	$2.2m
69	Vigilant Insurance Company	0.00	0	1	$2.0m
70	United Farm Family Insurance Company	0.00	0	0	$1.9m
71	Encompass Property and Casualty Company	0.00	0	0	$1.8m
72	National Liability & Fire Insurance Company	0.00	0	3	$1.6m
73	Hartford Accident and Indemnity Company	0.00	0	1	$1.2m
74	Property and Casualty Insurance Company of Hartford	0.00	0	1	$1.1m
75	Travelers Indemnity Company, the	0.00	0	1	$1.0m
76	Travelers Personal Insurance Company	0.01	2	29	$360.2m
77	Government Employees Insurance Company	0.01	6	77	$733.5m
78	Nationwide General Insurance Company	0.01	1	30	$114.4m
79	GEICO Indemnity Company	0.01	11	204	$1,098.7m
80	Adirondack Insurance Exchange	0.01	1	20	$98.7m
81	Nationwide Affinity Insurance Company of America	0.01	1	13	$82.0m
82	Liberty Mutual Fire Insurance Company	0.01	2	24	$134.9m
83	Mid-Century Insurance Company	0.02	1	21	$66.6m
84	A. Central Insurance Company	0.02	1	13	$60.9m
85	Progressive Specialty Insurance Company	0.02	5	58	$270.7m
86	Travelers Personal Security Insurance Company	0.02	1	8	$46.0m
87	State Farm Fire and Casualty Company	0.02	3	44	$121.7m
88	American States Insurance Company	0.02	4	36	$161.0m
89	Hartford Underwriters Insurance Company	0.03	2	16	$78.7m
90	Amica Mutual Insurance Company	0.03	2	8	$71.1m
91	State Farm Mutual Automobile Insurance Company	0.03	48	357	$1,681.4m
92	Allstate Fire and Casualty Insurance Company	0.03	36	198	$1,199.1m
93	Progressive Max Insurance Company	0.04	9	72	$253.9m
94	Hartford Casualty Insurance Company	0.04	1	5	$27.3m
95	Progressive Casualty Insurance Company	0.04	23	144	$575.2m
96	Farmers Group Property and Casualty Insurance Company	0.04	4	14	$97.0m
97	Garrison Property and Casualty Insurance Company	0.05	4	22	$88.6m
98	Unitrin Safeguard Insurance Company	0.05	2	20	$41.5m
99	Esurance Property and Casualty Insurance Company	0.05	2	16	$41.0m
100	United Services Automobile Association	0.05	6	29	$120.6m
101	USAA Casualty Insurance Company	0.05	7	37	$133.4m
102	LM Insurance Corporation	0.05	1	8	$18.9m
103	Allstate Property and Casualty Insurance Company	0.05	8	42	$150.1m
104	Esurance Insurance Company	0.05	3	11	$55.8m
105	LM General Insurance Company	0.06	38	169	$685.5m
106	Erie Insurance Company	0.06	4	20	$71.8m
107	Essentia Insurance Company	0.06	2	5	$32.4m
108	Palisades Insurance Company	0.07	3	17	$43.5m
109	Allstate Insurance Company	0.07	35	120	$496.1m
110	Bankers Standard Insurance Company	0.07	1	3	$13.8m
111	CSAA General Insurance Company	0.08	1	2	$11.8m
112	Integon National Insurance Company	0.09	4	30	$46.6m
113	Kemper Independence Insurance Company	0.09	3	14	$32.6m
114	National General Insurance Company	0.11	2	11	$18.5m
115	USAA General Indemnity Company	0.11	12	40	$106.7m
116	Countryway Insurance Company	0.15	1	2	$6.7m
117	Progressive Advanced Insurance Company	0.15	74	177	$485.5m
118	Progressive Direct Insurance Company	0.17	3	20	$18.1m
119	Unitrin Auto and Home Insurance Company	0.21	1	1	$4.7m
120	Unitrin Direct Insurance Company	0.22	1	3	$4.6m
121	Plymouth Rock Assurance Corporation of New York	0.22	3	16	$13.9m
122	American Bankers Insurance Company of Florida	0.24	1	4	$4.1m
123	Country-Wide Insurance Company	0.27	19	75	$71.6m
124	Permanent General Assurance Corporation	0.30	3	13	$10.2m
125	Farmers New Century Insurance Company	0.63	1	2	$1.6m
126	Midvale Indemnity Company	0.80	1	2	$1.2m
127	NGM Insurance Company	0.94	4	5	$4.2m
128	Bantry Insurance Company	1.20	1	2	$0.8m
129	Federal Insurance Company	1.21	1	1	$0.8m
130	Travelers Indemnity Company of Connecticut, the	1.62	5	9	$3.1m
131	Hartford Fire Insurance Company	1.72	2	2	$1.2m
132	Infinity Insurance Company	2.50	2	2	$0.8m
133	Progressive Northern Insurance Company	8.31	1	6	$0.1m
134	CSAA Fire & Casualty Insurance Company	38.79	1	1	$0.0m
135	Unitrin Advantage Insurance Company	15209.13	2	2	$0.0m

Other filing years: 2024, 2023, 2022, 2020, 2019, 2018, 2017, 2014, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.