Companies ยท NAIC 37770
CSAA General Insurance Company: complaint record
CSAA General Insurance Company (NAIC company code 37770) appears in public complaint data from the insurance regulators in New York, Indiana and Oregon. In New York's auto insurance complaint rankings for complaints closed in 2024 it was ranked 82 of 128 (rank 1 has the fewest upheld complaints for its premiums), with 1 upheld complaint and 0.04 upheld complaints per million dollars of premiums. In Indiana auto insurance in 2024, it had 1 complaint on $14,451,795 of premiums, a complaint index of 1.47. In Indiana homeowners insurance in 2024, it had 1 complaint on $17,258,759 of premiums, a complaint index of 0.91.
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2024 | CSAA General Insurance Company | 82 of 128 | 0.04 | 1 | 2 | 9 | $22.32m |
| 2023 | CSAA General Insurance Company | 13 of 124 | 0.00 | 0 | 0 | 7 | $16.11m |
| 2022 | CSAA General Insurance Company | 20 of 132 | 0.00 | 0 | 3 | 5 | $12.19m |
| 2021 | CSAA General Insurance Company | 111 of 135 | 0.08 | 1 | 1 | 0 | $11.78m |
| 2020 | CSAA General Insurance Company | 110 of 135 | 0.08 | 1 | 3 | 4 | $12.87m |
| 2019 | CSAA General Insurance Company | 133 of 139 | 0.29 | 4 | 1 | 3 | $13.63m |
| 2018 | CSAA General Insurance Company | 138 of 151 | 0.23 | 3 | 3 | 4 | $12.97m |
| 2017 | CSAA General Insurance Company | 140 of 159 | 0.26 | 3 | 3 | 6 | $11.62m |
| 2014 | CSAA General Insurance Company | 60 of 169 | 0.00 | 0 | 0 | 0 | $2.12m |
See the full New York list for complaints closed in 2024
Indiana auto insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2024 | 1.47 | 1 | $14,451,795 |
| 2023 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2022 | 1.70 | 1 | $10,817,990 |
See the full Indiana auto list for 2024
Indiana homeowners insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2024 | 0.91 | 1 | $17,258,759 |
| 2023 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2022 | 1.88 | 1 | $8,829,387 |
See the full Indiana homeowners list for 2024
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| Oregon | Homeowners | 2025 | CSAA General Insurance Company | Complaint index 0.00 | 0 confirmed of 4 | Full list |
| Oregon | Homeowners | 2024 | CSAA General Insurance Company | Complaint index 0.00 | 0 confirmed of 1 | Full list |
| Oregon | Homeowners | 2023 | CSAA General Insurance Company | Complaint index 0.00 | 0 confirmed of 2 | Full list |
| Oregon | Homeowners | 2022 | CSAA General Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the Indiana complaint index
The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.
How to read the Oregon complaint index
The Oregon Division of Financial Regulation lists every company with Oregon premium in a line, including companies with no complaints, with total and confirmed complaints opened in the year. Oregon's files do not define the complaint index. Recomputing it closely matches (within 3%) a company's share of confirmed complaints divided by its share of premium in the table, so 1.00 is average and 0 means no confirmed complaints. A few companies report negative premium, which can produce a negative or extreme index. We show these as published. For small companies one or two complaints move the index a lot.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)
- Oregon Division of Financial Regulation, complaint data for all insurers (annual PDF reports, 2022 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.