New York · Auto insurance · complaints closed in 2023

New York auto insurance complaint rankings: complaints closed in 2023

This is the New York Department of Financial Services ranking of 124 auto insurers for filing year 2023 in its open dataset. The company rows add up to 3,499 complaints closed by DFS, of which 445 were upheld. 52 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Standard Fire Insurance Company, the	0.00	0	6	$98.2m
2	A. Central Insurance Company	0.00	0	15	$68.7m
3	Nationwide Affinity Insurance Company of America	0.00	0	10	$58.9m
4	Nationwide Mutual Insurance Company	0.00	0	3	$39.7m
5	Cincinnati Insurance Company, the	0.00	0	1	$36.9m
6	Hartford Casualty Insurance Company	0.00	0	5	$34.4m
7	Mercury Casualty Company	0.00	0	6	$25.4m
8	National General Insurance Company	0.00	0	7	$23.7m
9	AIG Property Casualty Company	0.00	0	0	$23.7m
10	Palisades Insurance Company	0.00	0	7	$22.1m
11	Encompass Home and Auto Insurance Company	0.00	0	6	$21.6m
12	Hartford Insurance Company of Illinois	0.00	0	1	$18.0m
13	CSAA General Insurance Company	0.00	0	7	$16.1m
14	Bankers Standard Insurance Company	0.00	0	2	$12.4m
15	American Family Home Insurance Company	0.00	0	3	$12.1m
16	State National Insurance Company, Inc.	0.00	0	3	$11.5m
17	Great Northern Insurance Company	0.00	0	0	$11.1m
18	LM Insurance Corporation	0.00	0	5	$10.3m
19	Countryway Insurance Company	0.00	0	2	$9.9m
20	National General Insurance Online, Inc.	0.00	0	3	$9.6m
21	Utica Mutual Insurance Company	0.00	0	5	$9.5m
22	RiverStone International Insurance, Inc.	0.00	0	0	$8.1m
23	Travelers Commercial Insurance Company	0.00	0	2	$7.9m
24	United Farm Family Insurance Company	0.00	0	2	$7.8m
25	Central Insurance Company	0.00	0	1	$6.7m
26	American Family Connect Property and Casualty Insurance Company	0.00	0	3	$5.9m
27	Chubb Indemnity Insurance Company	0.00	0	0	$5.6m
28	National General Assurance Company	0.00	0	3	$5.6m
29	First Liberty Insurance Corporation, the	0.00	0	3	$5.6m
30	Harleysville Insurance Company	0.00	0	0	$5.3m
31	Main Street America Assurance Company	0.00	0	3	$5.2m
32	Economy Premier Assurance Company	0.00	0	2	$5.1m
33	American Modern Home Insurance Company	0.00	0	2	$4.9m
34	Republic-Franklin Insurance Company	0.00	0	1	$4.7m
35	Sterling Insurance Company	0.00	0	0	$4.6m
36	Phoenix Insurance Company, the	0.00	0	0	$3.9m
37	Midvale Indemnity Company	0.00	0	4	$3.9m
38	Pacific Employers Insurance Company	0.00	0	0	$3.7m
39	NGM Insurance Company	0.00	0	0	$3.5m
40	Unitrin Auto and Home Insurance Company	0.00	0	2	$3.3m
41	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	0	$3.3m
42	Amica Property and Casualty Insurance Company	0.00	0	0	$3.3m
43	Encompass Insurance Company of America	0.00	0	3	$3.3m
44	TravCo Insurance Company	0.00	0	0	$3.1m
45	Travelers Indemnity Company of Connecticut, the	0.00	0	2	$2.7m
46	Nationwide Assurance Company	0.00	0	0	$2.7m
47	Unitrin Direct Insurance Company	0.00	0	0	$2.4m
48	Sentinel Insurance Company, Ltd.	0.00	0	0	$2.3m
49	Charter Oak Fire Insurance Company, the	0.00	0	4	$1.8m
50	Vigilant Insurance Company	0.00	0	0	$1.7m
51	Encompass Property and Casualty Company	0.00	0	0	$1.5m
52	Blue Ridge Indemnity Company	0.00	0	0	$1.2m
53	New York Central Mutual Fire Insurance Company	0.00	1	58	$423.2m
54	Progressive Advanced Insurance Company	0.01	4	68	$563.9m
55	Nationwide General Insurance Company	0.01	1	23	$130.9m
56	GEICO General Insurance Company	0.01	28	422	$2,841.1m
57	Government Employees Insurance Company	0.01	8	117	$770.1m
58	GEICO Indemnity Company	0.01	11	212	$1,057.8m
59	Plymouth Rock Assurance Preferred Corporation	0.01	1	18	$85.5m
60	Chubb National Insurance Company	0.01	1	8	$75.7m
61	Utica National Insurance Company of Texas	0.01	1	12	$71.2m
62	State Farm Fire and Casualty Company	0.01	3	46	$211.7m
63	Farmers Property and Casualty Insurance Company	0.02	2	19	$100.4m
64	Garrison Property and Casualty Insurance Company	0.02	2	30	$96.8m
65	Adirondack Insurance Exchange	0.02	2	23	$90.6m
66	Integon National Insurance Company	0.02	2	43	$89.3m
67	Essentia Insurance Company	0.02	1	8	$42.7m
68	Mid-Century Insurance Company	0.02	1	11	$42.5m
69	Progressive Northwestern Insurance Company	0.02	1	3	$42.3m
70	Amica Mutual Insurance Company	0.02	2	9	$82.9m
71	Travelers Home and Marine Insurance Company, the	0.02	2	9	$81.8m
72	Progressive Max Insurance Company	0.02	6	90	$243.7m
73	State Farm Mutual Automobile Insurance Company	0.03	57	430	$2,273.2m
74	Travelers Personal Insurance Company	0.03	12	62	$442.0m
75	Progressive Specialty Insurance Company	0.03	8	90	$288.3m
76	Main Street America Protection Insurance Company	0.03	2	8	$69.6m
77	Erie Insurance Company of New York	0.03	3	13	$89.3m
78	Allstate Property and Casualty Insurance Company	0.04	5	17	$138.1m
79	Allmerica Financial Alliance Insurance Company	0.04	3	7	$82.1m
80	Foremost Signature Insurance Company	0.04	1	8	$27.3m
81	Liberty Mutual Fire Insurance Company	0.04	4	26	$108.7m
82	American States Insurance Company	0.04	8	66	$214.9m
83	Allstate Fire and Casualty Insurance Company	0.04	56	284	$1,469.3m
84	Hartford Underwriters Insurance Company	0.04	4	29	$100.1m
85	Country-Wide Insurance Company	0.04	3	39	$73.8m
86	LM General Insurance Company	0.05	31	286	$682.9m
87	Progressive Casualty Insurance Company	0.05	27	200	$589.4m
88	Progressive Direct Insurance Company	0.05	1	28	$21.7m
89	Travelers Property Casualty Company of America	0.05	1	2	$21.3m
90	Erie Insurance Company	0.05	4	15	$82.3m
91	Nationwide Insurance Company of America	0.05	1	2	$20.6m
92	Preferred Mutual Insurance Company	0.05	3	15	$61.3m
93	Allstate Indemnity Company	0.05	2	13	$40.7m
94	Privilege Underwriters Reciprocal Exchange	0.05	2	2	$39.3m
95	Merchants Preferred Insurance Company	0.05	1	5	$19.5m
96	Allstate Insurance Company	0.05	24	90	$464.8m
97	United Services Automobile Association	0.06	7	35	$125.9m
98	Travelers Personal Security Insurance Company	0.06	3	9	$48.2m
99	Farm Family Casualty Insurance Company	0.06	1	4	$15.8m
100	USAA Casualty Insurance Company	0.07	10	39	$147.2m
101	USAA General Indemnity Company	0.08	9	40	$110.6m
102	Stillwater Property and Casualty Insurance Company	0.08	1	7	$11.9m
103	Farmers Casualty Insurance Company	0.09	3	6	$35.2m
104	American Family Connect Insurance Company	0.09	1	4	$11.4m
105	Plymouth Rock Assurance Corporation of New York	0.09	1	10	$10.9m
106	Farmers Group Property and Casualty Insurance Company	0.10	10	26	$104.8m
107	Old Dominion Insurance Company	0.11	1	1	$9.0m
108	Berkley Insurance Company	0.11	1	2	$8.8m
109	Kemper Independence Insurance Company	0.12	3	12	$24.6m
110	New South Insurance Company	0.12	7	23	$56.3m
111	21st Century Centennial Insurance Company	0.15	1	6	$6.6m
112	Esurance Property and Casualty Insurance Company	0.16	7	46	$44.5m
113	Foremost Insurance Company Grand Rapids, Michigan	0.17	2	7	$12.0m
114	Hartford Insurance Company of the Midwest	0.17	1	4	$5.9m
115	Unitrin Safeguard Insurance Company	0.18	6	17	$33.3m
116	Esurance Insurance Company	0.19	14	65	$74.5m
117	SAFECO Insurance Company of Indiana	0.25	3	5	$11.9m
118	Unitrin Preferred Insurance Company	0.27	1	3	$3.7m
119	Permanent General Assurance Corporation	0.29	3	16	$10.2m
120	Encompass Indemnity Company	0.39	1	1	$2.6m
121	Philadelphia Indemnity Insurance Company	0.39	2	2	$5.1m
122	National Liability & Fire Insurance Company	1.08	1	2	$0.9m
123	American Bankers Insurance Company of Florida	2.13	1	5	$0.5m
124	Travelers Property Casualty Insurance Company	2.33	1	2	$0.4m

Other filing years: 2024, 2022, 2021, 2020, 2019, 2018, 2017, 2014, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.