Companies ยท NAIC 42919
Progressive Northwestern Insurance Company: complaint record
Progressive Northwestern Insurance Company (NAIC company code 42919) appears in public complaint data from the insurance regulators in New York and Kansas. In New York's auto insurance complaint rankings for complaints closed in 2024 it was ranked 62 of 128 (rank 1 has the fewest upheld complaints for its premiums), with 1 upheld complaint and 0.02 upheld complaints per million dollars of premiums.
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2024 | Progressive Northwestern Insurance Company | 62 of 128 | 0.02 | 1 | 4 | 8 | $45.26m |
| 2023 | Progressive Northwestern Insurance Company | 69 of 124 | 0.02 | 1 | 0 | 2 | $42.29m |
| 2022 | Progressive Northwestern Insurance Company | 4 of 132 | 0.00 | 0 | 3 | 3 | $39.62m |
| 2021 | Progressive Northwestern Insurance Company | 16 of 135 | 0.00 | 0 | 3 | 1 | $37.40m |
| 2020 | Progressive Northwestern Insurance Company | 7 of 135 | 0.00 | 0 | 2 | 3 | $35.99m |
| 2019 | Progressive Northwestern Insurance Company | 6 of 139 | 0.00 | 0 | 5 | 5 | $35.03m |
| 2018 | Progressive Northwestern Insurance Company | 13 of 151 | 0.00 | 0 | 4 | 3 | $33.92m |
| 2017 | Progressive Northwestern Insurance Company | 7 of 159 | 0.00 | 0 | 5 | 6 | $33.15m |
| 2014 | Progressive Northwestern Insurance Company | 87 of 169 | 0.03 | 1 | 3 | 5 | $33.52m |
| 2013 | Progressive Northwestern Insurance Company | 102 of 171 | 0.03 | 1 | 1 | 6 | $37.66m |
| 2012 | Progressive Northwestern Insurance Company | 4 of 172 | 0.00 | 0 | 2 | 6 | $41.15m |
| 2011 | Progressive Northwestern Insurance Company | 2 of 169 | 0.00 | 0 | 3 | 4 | $43.55m |
| 2010 | Progressive Northwestern Insurance Company | 89 of 179 | 0.04 | 2 | 2 | 11 | $46.86m |
| 2009 | Progressive Northwestern Insurance Company | 81 of 181 | 0.04 | 2 | 2 | 12 | $49.88m |
See the full New York list for complaints closed in 2024
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| Kansas | Auto | 2024 | Progressive Northwestern Insurance Company | Complaint index 0.67 | 55 | Full list |
| Kansas | Auto | 2023 | Progressive Northwestern Insurance Comapny | Complaint index 0.79 | 52 | Full list |
| Kansas | Auto | 2022 | Progressive Northwestern Insurance Company | Complaint index 1.18 | 86 | Full list |
| Kansas | Auto | 2021 | Progressive Northwestern Insurance Company | Complaint index 0.98 | 49 | Full list |
| Kansas | Auto | 2020 | Progressive Northwestern Insurance Company | Complaint index 0.70 | 32 | Full list |
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the Kansas complaint index
The Kansas Insurance Department describes the index as a company's share of complaints "in relation to its market share or share of business written in Kansas". An index of 1.00 means its share of complaints equals its share of the business, and 0.00 means no complaints were received, although a very small index can also round to 0.00. Kansas counts closed complaints and lists its largest writers in each line plus companies with many complaints, not every insurer. Kansas renamed some tables over time, for example "Accident & Health" became "Health" and "Homeowners" became "Homeowners & Renters" in 2023. Life and annuity tables cover individual policies.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- Kansas Insurance Department, Complaint Index Reports (2020 to 2024)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.