New York · Auto insurance · complaints closed in 2022

New York auto insurance complaint rankings: complaints closed in 2022

This is the New York Department of Financial Services ranking of 132 auto insurers for filing year 2022 in its open dataset. The company rows add up to 3,230 complaints closed by DFS, of which 403 were upheld. 59 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	GEICO General Insurance Company	0.00	0	12	$2,716.3m
2	Preferred Mutual Insurance Company	0.00	0	11	$55.4m
3	Nationwide Mutual Insurance Company	0.00	0	5	$41.9m
4	Progressive Northwestern Insurance Company	0.00	0	6	$39.6m
5	Farmers Casualty Insurance Company	0.00	0	6	$37.1m
6	Cincinnati Insurance Company, the	0.00	0	5	$33.2m
7	Hartford Casualty Insurance Company	0.00	0	5	$29.9m
8	AIG Property Casualty Company	0.00	0	5	$24.9m
9	Nationwide Insurance Company of America	0.00	0	7	$22.2m
10	Allstate Indemnity Company	0.00	0	10	$21.8m
11	National General Insurance Company	0.00	0	5	$20.4m
12	Progressive Direct Insurance Company	0.00	0	14	$19.6m
13	Encompass Home and Auto Insurance Company	0.00	0	7	$19.3m
14	Hartford Insurance Company of Illinois	0.00	0	2	$19.0m
15	Merchants Preferred Insurance Company	0.00	0	5	$18.9m
16	Foremost Signature Insurance Company	0.00	0	5	$13.9m
17	Bankers Standard Insurance Company	0.00	0	2	$12.8m
18	LM Insurance Corporation	0.00	0	6	$12.7m
19	Foremost Insurance Company Grand Rapids, Michigan	0.00	0	5	$12.5m
20	CSAA General Insurance Company	0.00	0	8	$12.2m
21	National General Insurance Online, Inc.	0.00	0	3	$11.8m
22	Great Northern Insurance Company	0.00	0	0	$11.3m
23	American Family Connect Insurance Company	0.00	0	6	$10.9m
24	Utica Mutual Insurance Company	0.00	0	2	$9.3m
25	State National Insurance Company, Inc.	0.00	0	1	$8.2m
26	Travelers Commercial Insurance Company	0.00	0	1	$8.2m
27	RiverStone International Insurance, Inc.	0.00	0	1	$8.0m
28	Countryway Insurance Company	0.00	0	0	$7.4m
29	Hartford Insurance Company of the Midwest	0.00	0	0	$6.6m
30	Harleysville Insurance Company	0.00	0	0	$6.4m
31	American Family Connect Property and Casualty Insurance Company	0.00	0	0	$6.2m
32	First Liberty Insurance Corporation, the	0.00	0	1	$6.1m
33	Chubb Indemnity Insurance Company	0.00	0	0	$5.9m
34	Economy Premier Assurance Company	0.00	0	0	$5.6m
35	National General Assurance Company	0.00	0	5	$5.4m
36	Berkley Insurance Company	0.00	0	0	$5.3m
37	Unitrin Preferred Insurance Company	0.00	0	0	$4.5m
38	Republic-Franklin Insurance Company	0.00	0	0	$4.4m
39	Phoenix Insurance Company, the	0.00	0	2	$4.4m
40	Sterling Insurance Company	0.00	0	0	$4.2m
41	Pacific Employers Insurance Company	0.00	0	0	$4.0m
42	NGM Insurance Company	0.00	0	1	$3.8m
43	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	2	$3.8m
44	Encompass Insurance Company of America	0.00	0	1	$3.7m
45	Unitrin Direct Insurance Company	0.00	0	0	$3.5m
46	TravCo Insurance Company	0.00	0	1	$3.5m
47	Nationwide Assurance Company	0.00	0	0	$3.1m
48	Encompass Indemnity Company	0.00	0	0	$2.8m
49	Blue Ridge Indemnity Company	0.00	0	0	$2.8m
50	Amica Property and Casualty Insurance Company	0.00	0	0	$2.7m
51	Sentinel Insurance Company, Ltd.	0.00	0	1	$2.6m
52	United Farm Family Insurance Company	0.00	0	1	$2.6m
53	Charter Oak Fire Insurance Company, the	0.00	0	0	$2.0m
54	Vigilant Insurance Company	0.00	0	0	$1.8m
55	Encompass Property and Casualty Company	0.00	0	0	$1.6m
56	Farmers New Century Insurance Company	0.00	0	0	$1.3m
57	Property and Casualty Insurance Company of Hartford	0.00	0	1	$1.1m
58	Hartford Fire Insurance Company	0.00	0	0	$1.0m
59	Hartford Accident and Indemnity Company	0.00	0	0	$1.0m
60	Progressive Max Insurance Company	0.01	2	85	$243.9m
61	GEICO Indemnity Company	0.01	12	215	$1,081.3m
62	New York Central Mutual Fire Insurance Company	0.01	4	62	$355.0m
63	Farmers Property and Casualty Insurance Company	0.01	1	17	$83.9m
64	Amica Mutual Insurance Company	0.01	1	8	$80.0m
65	Plymouth Rock Assurance Preferred Corporation	0.01	1	15	$70.5m
66	USAA Casualty Insurance Company	0.01	2	36	$138.9m
67	Standard Fire Insurance Company, the	0.01	1	8	$69.0m
68	Utica National Insurance Company of Texas	0.01	1	9	$66.7m
69	Main Street America Protection Insurance Company	0.02	1	9	$61.9m
70	Progressive Specialty Insurance Company	0.02	5	74	$271.6m
71	Government Employees Insurance Company	0.02	14	141	$746.6m
72	State Farm Mutual Automobile Insurance Company	0.02	38	445	$1,906.5m
73	Allstate Property and Casualty Insurance Company	0.02	3	28	$142.9m
74	Adirondack Insurance Exchange	0.02	2	18	$92.6m
75	Nationwide General Insurance Company	0.02	3	42	$134.0m
76	Allstate Fire and Casualty Insurance Company	0.02	31	252	$1,319.9m
77	American States Insurance Company	0.02	5	58	$201.3m
78	Essentia Insurance Company	0.03	1	3	$37.2m
79	Chubb National Insurance Company	0.03	2	5	$69.6m
80	Allmerica Financial Alliance Insurance Company	0.03	2	9	$69.0m
81	Travelers Personal Insurance Company	0.03	12	63	$393.6m
82	Erie Insurance Company of New York	0.03	2	13	$65.4m
83	Liberty Mutual Fire Insurance Company	0.03	4	30	$119.6m
84	Integon National Insurance Company	0.03	2	26	$57.4m
85	Progressive Advanced Insurance Company	0.04	18	180	$504.4m
86	Progressive Casualty Insurance Company	0.04	21	151	$549.0m
87	LM General Insurance Company	0.04	29	262	$735.2m
88	New South Insurance Company	0.04	2	16	$49.1m
89	Mercury Casualty Company	0.04	1	9	$24.5m
90	Farmers Group Property and Casualty Insurance Company	0.04	4	25	$95.9m
91	Nationwide Affinity Insurance Company of America	0.05	3	19	$66.0m
92	A. Central Insurance Company	0.05	3	23	$60.1m
93	Mid-Century Insurance Company	0.05	3	19	$54.9m
94	Erie Insurance Company	0.06	4	22	$72.2m
95	United Services Automobile Association	0.06	7	36	$121.6m
96	Farm Family Casualty Insurance Company	0.06	1	4	$16.5m
97	Palisades Insurance Company	0.06	2	19	$32.0m
98	Garrison Property and Casualty Insurance Company	0.07	6	29	$91.3m
99	USAA General Indemnity Company	0.07	7	34	$106.2m
100	Allstate Insurance Company	0.07	32	127	$477.6m
101	Travelers Home and Marine Insurance Company, the	0.07	6	16	$85.8m
102	Country-Wide Insurance Company	0.07	5	63	$69.1m
103	Stillwater Property and Casualty Insurance Company	0.08	1	8	$12.2m
104	Privilege Underwriters Reciprocal Exchange	0.08	3	3	$35.8m
105	State Farm Fire and Casualty Company	0.09	12	54	$140.5m
106	American Family Home Insurance Company	0.09	1	1	$11.6m
107	Travelers Personal Security Insurance Company	0.09	4	7	$45.9m
108	Hartford Underwriters Insurance Company	0.09	8	23	$88.0m
109	Esurance Insurance Company	0.09	7	65	$74.7m
110	Unitrin Safeguard Insurance Company	0.10	4	30	$40.1m
111	SAFECO Insurance Company of Indiana	0.15	2	4	$13.2m
112	Central Insurance Company	0.15	1	1	$6.5m
113	Travelers Property Casualty Company of America	0.17	4	9	$23.0m
114	Main Street America Assurance Company	0.18	1	7	$5.6m
115	American Modern Home Insurance Company	0.19	1	2	$5.3m
116	Esurance Property and Casualty Insurance Company	0.20	9	42	$44.4m
117	Philadelphia Indemnity Insurance Company	0.21	1	1	$4.8m
118	Kemper Independence Insurance Company	0.21	6	21	$28.5m
119	Unitrin Auto and Home Insurance Company	0.24	1	2	$4.1m
120	21st Century Centennial Insurance Company	0.28	2	7	$7.2m
121	Permanent General Assurance Corporation	0.29	3	10	$10.3m
122	Old Dominion Insurance Company	0.29	3	6	$10.2m
123	Travelers Indemnity Company of Connecticut, the	0.69	2	2	$2.9m
124	Midvale Indemnity Company	0.70	2	5	$2.9m
125	Plymouth Rock Assurance Corporation of New York	0.70	8	20	$11.4m
126	National Liability & Fire Insurance Company	0.83	1	1	$1.2m
127	Travelers Indemnity Company, the	1.15	1	1	$0.9m
128	Federal Insurance Company	1.29	1	1	$0.8m
129	Infinity Insurance Company	1.65	1	1	$0.6m
130	Travelers Property Casualty Insurance Company	2.14	1	2	$0.5m
131	American Bankers Insurance Company of Florida	2.71	1	2	$0.4m
132	Greenwich Insurance Company	48780.49	5	6	$0.0m

Other filing years: 2024, 2023, 2021, 2020, 2019, 2018, 2017, 2014, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.