Companies ยท NAIC 11215
SAFECO Insurance Company of Indiana: complaint record
SAFECO Insurance Company of Indiana (NAIC company code 11215) appears in public complaint data from the insurance regulators in Texas, New York and Indiana. In Texas homeowners insurance in 2025, it had 24 confirmed complaints and 138,791 policies in force, a complaint index of 1.36 (more confirmed complaints than the market average for its size). In New York's auto insurance complaint rankings for complaints closed in 2024 it was ranked 96 of 128 (rank 1 has the fewest upheld complaints for its premiums), with 1 upheld complaint and 0.09 upheld complaints per million dollars of premiums. In Indiana auto insurance in 2025, it had 3 complaints on $78,323,085 of premiums, a complaint index of 0.79. In Indiana homeowners insurance in 2024, it had 1 complaint on $64,104,184 of premiums, a complaint index of 0.24.
Texas homeowners insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 1.36 | 24 | 138,791 |
| 2024 | 0.25 | 3 | 150,668 |
Compare with other homeowners insurers in Texas
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2024 | SAFECO Insurance Company of Indiana | 96 of 128 | 0.09 | 1 | 0 | 3 | $10.94m |
| 2023 | SAFECO Insurance Company of Indiana | 117 of 124 | 0.25 | 3 | 1 | 1 | $11.85m |
| 2022 | SAFECO Insurance Company of Indiana | 111 of 132 | 0.15 | 2 | 2 | 0 | $13.17m |
| 2021 | SAFECO Insurance Company of Indiana | 28 of 135 | 0.00 | 0 | 1 | 1 | $14.74m |
| 2020 | SAFECO Insurance Company of Indiana | 14 of 135 | 0.00 | 0 | 0 | 1 | $17.16m |
| 2019 | SAFECO Insurance Company of Indiana | 128 of 139 | 0.15 | 3 | 3 | 3 | $20.62m |
| 2018 | SAFECO Insurance Company of Indiana | 16 of 151 | 0.00 | 0 | 1 | 7 | $24.94m |
| 2017 | SAFECO Insurance Company of Indiana | 112 of 159 | 0.03 | 1 | 0 | 3 | $30.17m |
| 2014 | SAFECO Insurance Company of Indiana | 129 of 169 | 0.14 | 6 | 1 | 12 | $44.18m |
| 2013 | SAFECO Insurance Company of Indiana | 130 of 171 | 0.09 | 2 | 0 | 0 | $23.19m |
| 2012 | SAFECO Insurance Company of Indiana | 160 of 172 | 0.75 | 3 | 2 | 1 | $3.99m |
| 2011 | SAFECO Insurance Company of Indiana | 138 of 169 | 0.19 | 1 | 1 | 1 | $5.37m |
| 2010 | SAFECO Insurance Company of Indiana | 146 of 179 | 0.27 | 2 | 1 | 4 | $7.47m |
| 2009 | SAFECO Insurance Company of Indiana | 141 of 181 | 0.28 | 3 | 0 | 4 | $10.79m |
See the full New York list for complaints closed in 2024
Indiana auto insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | 0.79 | 3 | $78,323,085 |
| 2024 | 1.01 | 5 | $105,172,406 |
| 2023 | 0.30 | 2 | $117,429,130 |
| 2022 | 1.21 | 9 | $136,853,052 |
See the full Indiana auto list for 2025
Indiana homeowners insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2024 | 0.24 | 1 | $64,104,184 |
| 2023 | 1.42 | 7 | $66,585,289 |
| 2022 | 1.18 | 5 | $70,160,040 |
See the full Indiana homeowners list for 2024
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the Indiana complaint index
The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.