Companies ยท NAIC 11908
Mercury Casualty Company: complaint record
Mercury Casualty Company (NAIC company code 11908) appears in public complaint data from the insurance regulator in New York. In New York's auto insurance complaint rankings for complaints closed in 2024 it was ranked 9 of 128 (rank 1 has the fewest upheld complaints for its premiums), with 0 upheld complaints and 0.00 upheld complaints per million dollars of premiums.
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2024 | Mercury Casualty Company | 9 of 128 | 0.00 | 0 | 1 | 11 | $22.37m |
| 2023 | Mercury Casualty Company | 7 of 124 | 0.00 | 0 | 2 | 4 | $25.42m |
| 2022 | Mercury Casualty Company | 89 of 132 | 0.04 | 1 | 2 | 6 | $24.52m |
| 2021 | Mercury Casualty Company | 22 of 135 | 0.00 | 0 | 2 | 5 | $22.78m |
| 2020 | Mercury Casualty Company | 99 of 135 | 0.04 | 1 | 1 | 6 | $23.63m |
| 2019 | Mercury Casualty Company | 10 of 139 | 0.00 | 0 | 5 | 7 | $23.51m |
| 2018 | Mercury Casualty Company | 119 of 151 | 0.05 | 1 | 5 | 9 | $21.98m |
| 2017 | Mercury Casualty Company | 128 of 159 | 0.08 | 2 | 4 | 7 | $26.28m |
| 2014 | Mercury Casualty Company | 135 of 169 | 0.15 | 7 | 24 | 16 | $45.39m |
| 2013 | Mercury Casualty Company | 134 of 171 | 0.10 | 4 | 4 | 14 | $39.94m |
| 2012 | Mercury Casualty Company | 107 of 172 | 0.03 | 1 | 5 | 18 | $35.35m |
| 2011 | Mercury Casualty Company | 122 of 169 | 0.09 | 3 | 5 | 14 | $34.69m |
| 2010 | Mercury Casualty Company | 74 of 179 | 0.03 | 1 | 5 | 13 | $34.26m |
| 2009 | Mercury Casualty Company | 126 of 181 | 0.16 | 5 | 9 | 15 | $30.75m |
See the full New York list for complaints closed in 2024
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.