New York · Auto insurance · complaints closed in 2011

New York auto insurance complaint rankings: complaints closed in 2011

This is the New York Department of Financial Services ranking of 169 auto insurers for filing year 2011 in its open dataset. The company rows add up to 4,700 complaints closed by DFS, of which 478 were upheld. 68 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Kemper Independence Insurance Company	0.00	0	14	$56.0m
2	Progressive Northwestern Insurance Company	0.00	0	7	$43.6m
3	Great Northern Insurance Company	0.00	0	2	$28.3m
4	Merchants Preferred Insurance Company	0.00	0	12	$27.2m
5	Main Street America Assurance Company	0.00	0	8	$27.2m
6	Unitrin Auto and Home Insurance Company	0.00	0	7	$25.0m
7	Utica National Insurance Company of Texas	0.00	0	9	$23.9m
8	Old Dominion Insurance Company	0.00	0	2	$23.1m
9	Encompass Indemnity Company	0.00	0	6	$20.2m
10	Unitrin Preferred Insurance Company	0.00	0	5	$20.2m
11	Commerce and Industry Insurance Company	0.00	0	3	$19.8m
12	Encompass Insurance Company of America	0.00	0	10	$19.5m
13	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	4	$19.3m
14	TravCo Insurance Company	0.00	0	2	$18.5m
15	Foremost Insurance Company Grand Rapids, Michigan	0.00	0	7	$18.4m
16	Economy Premier Assurance Company	0.00	0	3	$17.7m
17	Bankers Standard Insurance Company	0.00	0	0	$17.6m
18	Travelers Indemnity Company of Connecticut, the	0.00	0	8	$15.5m
19	21st Century Indemnity Insurance Company	0.00	0	4	$13.0m
20	Nationwide Affinity Insurance Company of America	0.00	0	3	$11.7m
21	American Family Connect Insurance Company	0.00	0	3	$10.9m
22	Charter Oak Fire Insurance Company, the	0.00	0	2	$10.6m
23	Encompass Home and Auto Insurance Company	0.00	0	3	$10.5m
24	RiverStone International Insurance, Inc.	0.00	0	2	$10.4m
25	Nationwide Mutual Fire Insurance Company	0.00	0	9	$10.4m
26	Republic-Franklin Insurance Company	0.00	0	1	$10.2m
27	Citizens Insurance Company of America	0.00	0	0	$8.3m
28	American Modern Home Insurance Company	0.00	0	0	$7.3m
29	Hartford Accident and Indemnity Company	0.00	0	6	$7.0m
30	Encompass Property and Casualty Company	0.00	0	0	$6.7m
31	21st Century Premier Insurance Company	0.00	0	0	$6.6m
32	Nationwide Property and Casualty Insurance Company	0.00	0	0	$6.5m
33	Massachusetts Bay Insurance Company	0.00	0	1	$5.8m
34	Unitrin Advantage Insurance Company	0.00	0	2	$5.7m
35	Central Insurance Company	0.00	0	1	$5.4m
36	Associated Indemnity Corporation	0.00	0	0	$5.3m
37	Response Worldwide Insurance Company	0.00	0	2	$5.2m
38	American Bankers Insurance Company of Florida	0.00	0	1	$5.2m
39	National General Insurance Company	0.00	0	1	$5.1m
40	Vigilant Insurance Company	0.00	0	2	$4.9m
41	Standard Fire Insurance Company, the	0.00	0	0	$4.6m
42	American Automobile Insurance Company	0.00	0	2	$4.5m
43	Privilege Underwriters Reciprocal Exchange	0.00	0	0	$4.5m
44	Response Insurance Company	0.00	0	0	$4.3m
45	Blue Ridge Indemnity Company	0.00	0	2	$3.8m
46	Foremost Signature Insurance Company	0.00	0	2	$3.5m
47	Kemper Financial Indemnity Company	0.00	0	2	$3.4m
48	American Family Home Insurance Company	0.00	0	0	$3.1m
49	Harleysville Insurance Company of New York	0.00	0	0	$2.8m
50	Property and Casualty Insurance Company of Hartford	0.00	0	1	$2.7m
51	Philadelphia Indemnity Insurance Company	0.00	0	3	$2.6m
52	Dairyland Insurance Company	0.00	0	2	$2.4m
53	Integon National Insurance Company	0.00	0	1	$2.3m
54	Maidstone Insurance Company	0.00	0	1	$2.3m
55	Lincoln General Insurance Company	0.00	0	10	$2.2m
56	Sterling Insurance Company	0.00	0	1	$2.1m
57	GEICO Casualty Company	0.00	0	6	$2.0m
58	Integon Preferred Insurance Company	0.00	0	0	$1.9m
59	National Surety Corporation	0.00	0	0	$1.9m
60	Fireman's Fund Insurance Company	0.00	0	0	$1.7m
61	Trisura Insurance Company	0.00	0	0	$1.6m
62	Trumbull Insurance Company	0.00	0	2	$1.6m
63	Graphic Arts Mutual Insurance Company	0.00	0	0	$1.6m
64	Utica National Assurance Company	0.00	0	0	$1.4m
65	Nationwide Assurance Company	0.00	0	4	$1.3m
66	Pacific Indemnity Company	0.00	0	0	$1.3m
67	American Reliable Insurance Company	0.00	0	0	$1.1m
68	Harleysville Worcester Insurance Company	0.00	0	0	$1.0m
69	Government Employees Insurance Company	0.01	3	242	$502.0m
70	New York Central Mutual Fire Insurance Company	0.01	2	92	$235.1m
71	Progressive Specialty Insurance Company	0.01	1	33	$94.2m
72	GEICO General Insurance Company	0.01	15	430	$1,397.1m
73	Amica Mutual Insurance Company	0.01	1	10	$89.7m
74	GEICO Indemnity Company	0.01	8	189	$640.1m
75	Progressive Northern Insurance Company	0.02	2	29	$128.2m
76	Progressive Preferred Insurance Company	0.02	1	19	$54.9m
77	National Liability & Fire Insurance Company	0.02	1	23	$48.0m
78	State Farm Fire and Casualty Company	0.02	4	56	$176.9m
79	State Farm Mutual Automobile Insurance Company	0.02	27	377	$1,087.7m
80	Farmers Group Property and Casualty Insurance Company	0.03	2	15	$79.6m
81	Adirondack Insurance Exchange	0.03	2	18	$74.6m
82	Farmers Casualty Insurance Company	0.03	4	35	$135.0m
83	Liberty Mutual Fire Insurance Company	0.03	16	147	$492.0m
84	Travelers Home and Marine Insurance Company, the	0.03	8	43	$244.5m
85	Nationwide General Insurance Company	0.03	1	40	$29.9m
86	American States Insurance Company	0.03	1	12	$29.5m
87	Hartford Insurance Company of the Midwest	0.03	1	9	$29.2m
88	Nationwide Mutual Insurance Company	0.04	4	25	$111.3m
89	Travelers Property Casualty Company of America	0.04	5	38	$137.2m
90	Phoenix Insurance Company, the	0.04	1	6	$27.4m
91	Allstate Property and Casualty Insurance Company	0.04	26	178	$676.3m
92	Nationwide Insurance Company of America	0.04	4	30	$97.5m
93	Farm Family Casualty Insurance Company	0.04	1	13	$23.2m
94	Sentinel Insurance Company, Ltd.	0.04	2	16	$45.9m
95	Travelers Commercial Insurance Company	0.05	1	4	$21.6m
96	Farmington Casualty Company	0.05	1	8	$20.9m
97	Eveready Insurance Company	0.05	1	33	$20.6m
98	A. Central Insurance Company	0.05	3	60	$61.8m
99	Progressive Max Insurance Company	0.05	2	9	$40.8m
100	Bantry Insurance Company	0.05	1	10	$19.6m
101	Preferred Mutual Insurance Company	0.05	3	22	$56.5m
102	Progressive Advanced Insurance Company	0.05	4	31	$75.1m
103	American Family Connect Property and Casualty Insurance Company	0.05	1	10	$18.3m
104	Chubb Indemnity Insurance Company	0.06	1	2	$17.4m
105	Progressive Direct Insurance Company	0.06	4	66	$67.8m
106	Hartford Insurance Company of Illinois	0.06	4	32	$65.8m
107	Chubb National Insurance Company	0.06	1	4	$16.0m
108	United Services Automobile Association	0.06	6	26	$93.7m
109	USAA Casualty Insurance Company	0.06	5	30	$77.3m
110	Hartford Casualty Insurance Company	0.07	2	10	$30.5m
111	New South Insurance Company	0.07	8	32	$110.5m
112	NGM Insurance Company	0.07	1	11	$13.5m
113	Erie Insurance Company	0.07	5	17	$66.8m
114	Hartford Underwriters Insurance Company	0.08	2	4	$25.4m
115	Peerless Insurance Company	0.08	6	35	$75.5m
116	CSAA Fire & Casualty Insurance Company	0.08	1	8	$12.4m
117	Essentia Insurance Company	0.08	1	2	$12.3m
118	First Liberty Insurance Corporation, the	0.08	2	11	$24.6m
119	Liberty Insurance Corporation	0.08	1	4	$12.2m
120	Farmers New Century Insurance Company	0.09	1	8	$11.7m
121	Allstate Insurance Company	0.09	97	660	$1,127.2m
122	Mercury Casualty Company	0.09	3	22	$34.7m
123	USAA General Indemnity Company	0.09	2	14	$22.1m
124	Progressive Casualty Insurance Company	0.09	9	72	$98.3m
125	Esurance Insurance Company	0.10	5	44	$49.1m
126	21st Century North America Insurance Company	0.10	3	15	$29.2m
127	Warner Insurance Company	0.11	1	6	$9.1m
128	Tri-State Consumer Insurance Company	0.11	2	52	$17.6m
129	Garrison Property and Casualty Insurance Company	0.12	2	11	$16.3m
130	Plymouth Rock Assurance Corporation of New York	0.13	3	29	$23.9m
131	Travelers Indemnity Company, the	0.15	1	28	$6.8m
132	Allmerica Financial Alliance Insurance Company	0.15	7	19	$45.5m
133	Maidstone Insurance Company	0.17	6	32	$35.5m
134	21st Century Centennial Insurance Company	0.17	2	9	$11.8m
135	Response Worldwide Direct Auto Insurance Company	0.17	1	4	$5.8m
136	Truck Insurance Exchange	0.17	3	13	$17.2m
137	Hartford Fire Insurance Company	0.17	1	5	$5.7m
138	SAFECO Insurance Company of Indiana	0.19	1	3	$5.4m
139	Utica Mutual Insurance Company	0.19	1	8	$5.4m
140	American Commerce Insurance Company	0.20	9	38	$44.8m
141	QBE Insurance Corporation	0.22	4	60	$18.3m
142	Travelers Casualty Company of Connecticut	0.25	1	1	$4.1m
143	Plymouth Rock Assurance Preferred Corporation	0.26	1	3	$3.8m
144	Countryway Insurance Company	0.26	1	3	$3.8m
145	Allstate Indemnity Company	0.29	2	12	$6.9m
146	Farmers Property and Casualty Insurance Company	0.29	1	3	$3.4m
147	National General Assurance Company	0.30	2	6	$6.8m
148	Interboro Insurance Company	0.32	3	10	$9.3m
149	Titan Indemnity Company	0.32	1	3	$3.1m
150	Praetorian Insurance Company	0.37	9	74	$24.4m
151	Country-Wide Insurance Company	0.40	45	494	$111.8m
152	Unitrin Direct Insurance Company	0.44	2	14	$4.5m
153	Travelers Property Casualty Insurance Company	0.45	1	4	$2.2m
154	Travelers Indemnity Company of America, the	0.48	1	2	$2.1m
155	Federal Insurance Company	0.53	1	3	$1.9m
156	Drivers Insurance Company	0.67	2	7	$3.0m
157	Unitrin Direct Property & Casualty Company	0.67	1	3	$1.5m
158	Permanent General Assurance Corporation	0.82	9	28	$10.9m
159	SAFECO Insurance Company of America	0.98	3	6	$3.1m
160	Infinity Insurance Company	1.05	1	2	$1.0m
161	Hanover Insurance Company, the	1.22	2	3	$1.6m
162	Ocean Harbor Casualty Insurance Company	1.30	4	38	$3.1m
163	Hermitage Insurance Company	1.46	1	1	$0.7m
164	21st Century Insurance Company	2.22	1	12	$0.5m
165	Twin City Fire Insurance Company	2.82	4	4	$1.4m
166	Merastar Insurance Company	3.08	1	1	$0.3m
167	Kingstone Insurance Company	5.10	1	5	$0.2m
168	Tesla Property & Casualty, Inc.	7.41	2	8	$0.3m
169	Sentry Insurance Company	14.97	1	1	$0.1m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2014, 2013, 2012, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.