New York · Auto insurance · complaints closed in 2024

New York auto insurance complaint rankings: complaints closed in 2024

This is the New York Department of Financial Services ranking of 128 auto insurers for filing year 2024 in its open dataset. The company rows add up to 5,151 complaints closed by DFS, of which 629 were upheld. 47 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	A. Central Insurance Company	0.00	0	7	$83.2m
2	Essentia Insurance Company	0.00	0	4	$49.0m
3	Cincinnati Insurance Company, the	0.00	0	1	$42.7m
4	Allstate Indemnity Company	0.00	0	9	$41.5m
5	Nationwide Mutual Insurance Company	0.00	0	8	$38.8m
6	Farmers Casualty Insurance Company	0.00	0	5	$36.3m
7	National General Insurance Company	0.00	0	11	$27.7m
8	AIG Property Casualty Company	0.00	0	2	$23.3m
9	Mercury Casualty Company	0.00	0	12	$22.4m
10	Nationwide Insurance Company of America	0.00	0	4	$19.9m
11	Merchants Preferred Insurance Company	0.00	0	6	$19.7m
12	Hartford Insurance Company of Illinois	0.00	0	3	$17.8m
13	Berkley Insurance Company	0.00	0	0	$14.7m
14	Countryway Insurance Company	0.00	0	0	$13.4m
15	American Family Connect Insurance Company	0.00	0	1	$13.1m
16	American Family Home Insurance Company	0.00	0	3	$12.7m
17	Great Northern Insurance Company	0.00	0	0	$11.1m
18	Stillwater Property and Casualty Insurance Company	0.00	0	9	$10.6m
19	Utica Mutual Insurance Company	0.00	0	4	$10.5m
20	Old Dominion Insurance Company	0.00	0	1	$8.4m
21	National General Insurance Online, Inc.	0.00	0	6	$7.7m
22	RiverStone International Insurance, Inc.	0.00	0	3	$7.6m
23	Central Insurance Company	0.00	0	0	$7.2m
24	American Family Connect Property and Casualty Insurance Company	0.00	0	5	$5.8m
25	First Liberty Insurance Corporation, the	0.00	0	2	$5.5m
26	Hartford Insurance Company of the Midwest	0.00	0	3	$5.4m
27	Republic-Franklin Insurance Company	0.00	0	0	$5.1m
28	Sterling Insurance Company	0.00	0	0	$5.1m
29	Amica Property and Casualty Insurance Company	0.00	0	2	$5.1m
30	Main Street America Assurance Company	0.00	0	2	$5.0m
31	Harleysville Insurance Company	0.00	0	2	$4.7m
32	Blue Ridge Indemnity Company	0.00	0	0	$3.9m
33	Phoenix Insurance Company, the	0.00	0	0	$3.6m
34	Pacific Employers Insurance Company	0.00	0	0	$3.6m
35	NGM Insurance Company	0.00	0	1	$3.2m
36	Encompass Insurance Company of America	0.00	0	3	$3.1m
37	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	1	$3.0m
38	TravCo Insurance Company	0.00	0	0	$2.9m
39	Unitrin Preferred Insurance Company	0.00	0	0	$2.6m
40	Travelers Indemnity Company of Connecticut, the	0.00	0	1	$2.6m
41	Nationwide Assurance Company	0.00	0	1	$2.4m
42	Midvale Indemnity Company	0.00	0	2	$2.4m
43	Sentinel Insurance Company, Ltd.	0.00	0	0	$2.2m
44	Vigilant Insurance Company	0.00	0	0	$1.8m
45	Charter Oak Fire Insurance Company, the	0.00	0	1	$1.7m
46	Unitrin Direct Insurance Company	0.00	0	1	$1.7m
47	Encompass Property and Casualty Company	0.00	0	1	$1.4m
48	Progressive Specialty Insurance Company	0.01	2	74	$327.6m
49	GEICO General Insurance Company	0.01	24	458	$3,249.6m
50	New York Central Mutual Fire Insurance Company	0.01	4	111	$531.7m
51	Government Employees Insurance Company	0.01	7	139	$859.9m
52	Nationwide General Insurance Company	0.01	1	31	$122.3m
53	Allmerica Financial Alliance Insurance Company	0.01	1	14	$100.3m
54	Travelers Home and Marine Insurance Company, the	0.01	1	10	$79.8m
55	Preferred Mutual Insurance Company	0.01	1	12	$79.1m
56	GEICO Indemnity Company	0.01	17	262	$1,187.1m
57	Progressive Advanced Insurance Company	0.02	11	222	$698.9m
58	Erie Insurance Company of New York	0.02	2	19	$126.1m
59	Hartford Underwriters Insurance Company	0.02	2	47	$122.5m
60	Nationwide Affinity Insurance Company of America	0.02	1	14	$57.0m
61	Progressive Max Insurance Company	0.02	5	91	$284.1m
62	Progressive Northwestern Insurance Company	0.02	1	13	$45.3m
63	Allstate Fire and Casualty Insurance Company	0.02	37	391	$1,623.7m
64	Travelers Personal Insurance Company	0.02	12	79	$520.3m
65	Hartford Casualty Insurance Company	0.02	1	6	$43.0m
66	Privilege Underwriters Reciprocal Exchange	0.02	1	3	$42.9m
67	Utica National Insurance Company of Texas	0.02	2	16	$81.7m
68	Plymouth Rock Assurance Preferred Corporation	0.03	3	21	$109.5m
69	Allstate Property and Casualty Insurance Company	0.03	4	38	$139.9m
70	Mid-Century Insurance Company	0.03	1	19	$31.7m
71	State Farm Mutual Automobile Insurance Company	0.03	91	847	$2,731.5m
72	Adirondack Insurance Exchange	0.03	2	27	$57.3m
73	Foremost Signature Insurance Company	0.04	1	11	$27.5m
74	Erie Insurance Company	0.04	4	38	$102.7m
75	Main Street America Protection Insurance Company	0.04	3	18	$74.4m
76	Farmers Group Property and Casualty Insurance Company	0.04	5	38	$122.3m
77	Farmers Property and Casualty Insurance Company	0.04	5	24	$116.6m
78	Amica Mutual Insurance Company	0.04	4	15	$92.3m
79	United Services Automobile Association	0.04	6	45	$138.4m
80	Encompass Home and Auto Insurance Company	0.04	1	9	$22.8m
81	State Farm Fire and Casualty Company	0.04	14	97	$312.8m
82	CSAA General Insurance Company	0.04	1	12	$22.3m
83	Country-Wide Insurance Company	0.05	4	112	$83.5m
84	Allstate Insurance Company	0.05	24	132	$476.6m
85	Progressive Casualty Insurance Company	0.06	40	241	$683.5m
86	Chubb National Insurance Company	0.06	5	6	$84.2m
87	Travelers Personal Security Insurance Company	0.06	3	10	$49.3m
88	Farm Family Casualty Insurance Company	0.06	1	3	$16.4m
89	Standard Fire Insurance Company, the	0.06	7	22	$114.4m
90	Liberty Mutual Fire Insurance Company	0.07	7	25	$105.0m
91	LM General Insurance Company	0.07	45	288	$643.2m
92	American States Insurance Company	0.08	16	72	$203.4m
93	United Farm Family Insurance Company	0.08	1	5	$12.4m
94	Bankers Standard Insurance Company	0.08	1	1	$12.0m
95	Foremost Insurance Company Grand Rapids, Michigan	0.09	1	5	$11.8m
96	SAFECO Insurance Company of Indiana	0.09	1	4	$10.9m
97	New South Insurance Company	0.10	5	24	$51.4m
98	USAA General Indemnity Company	0.10	13	76	$128.9m
99	LM Insurance Corporation	0.11	1	8	$9.3m
100	USAA Casualty Insurance Company	0.12	20	75	$167.9m
101	Progressive Direct Insurance Company	0.12	3	87	$24.5m
102	Travelers Commercial Insurance Company	0.13	1	1	$7.8m
103	Unitrin Safeguard Insurance Company	0.14	4	19	$29.2m
104	21st Century Centennial Insurance Company	0.14	2	5	$14.2m
105	Esurance Property and Casualty Insurance Company	0.14	6	25	$41.8m
106	Travelers Property Casualty Company of America	0.15	3	9	$20.3m
107	Palisades Insurance Company	0.16	3	18	$19.2m
108	Garrison Property and Casualty Insurance Company	0.16	18	75	$113.6m
109	National General Assurance Company	0.16	1	3	$6.1m
110	State National Insurance Company, Inc.	0.17	2	2	$11.8m
111	Chubb Indemnity Insurance Company	0.18	1	4	$5.5m
112	Philadelphia Indemnity Insurance Company	0.18	1	3	$5.5m
113	Integon National Insurance Company	0.20	47	227	$237.9m
114	Economy Premier Assurance Company	0.21	1	1	$4.9m
115	Kemper Independence Insurance Company	0.21	4	10	$19.1m
116	American Modern Home Insurance Company	0.21	1	2	$4.7m
117	Permanent General Assurance Corporation	0.23	3	8	$13.0m
118	Esurance Insurance Company	0.25	14	44	$55.9m
119	Plymouth Rock Assurance Corporation of New York	0.36	4	15	$11.0m
120	Unitrin Auto and Home Insurance Company	0.39	1	1	$2.6m
121	Encompass Indemnity Company	0.40	1	2	$2.5m
122	Hartford Fire Insurance Company	1.10	1	4	$0.9m
123	Infinity Insurance Company	2.22	1	2	$0.5m
124	Travelers Property Casualty Insurance Company	2.55	1	6	$0.4m
125	National Union Fire Insurance Company of Pittsburgh, Pa.	3.33	4	7	$1.2m
126	American Bankers Insurance Company of Florida	5.11	3	8	$0.6m
127	National Liability & Fire Insurance Company	5.92	5	5	$0.8m
128	Liberty Mutual Insurance Company	42.01	20	51	$0.5m

Other filing years: 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2014, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.