New York · Auto insurance · complaints closed in 2010

New York auto insurance complaint rankings: complaints closed in 2010

This is the New York Department of Financial Services ranking of 179 auto insurers for filing year 2010 in its open dataset. The company rows add up to 6,426 complaints closed by DFS, of which 621 were upheld. 62 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Erie Insurance Company	0.00	0	18	$64.1m
2	Kemper Independence Insurance Company	0.00	0	16	$52.1m
3	Phoenix Insurance Company, the	0.00	0	6	$34.0m
4	Great Northern Insurance Company	0.00	0	3	$33.8m
5	Main Street America Assurance Company	0.00	0	7	$32.6m
6	Commerce and Industry Insurance Company	0.00	0	6	$21.8m
7	First Liberty Insurance Corporation, the	0.00	0	6	$20.5m
8	Farmington Casualty Company	0.00	0	15	$19.8m
9	American Family Connect Property and Casualty Insurance Company	0.00	0	2	$19.8m
10	USAA General Indemnity Company	0.00	0	4	$16.7m
11	Utica National Insurance Company of Texas	0.00	0	4	$15.7m
12	Charter Oak Fire Insurance Company, the	0.00	0	4	$13.3m
13	Bankers Standard Insurance Company	0.00	0	1	$13.1m
14	Republic-Franklin Insurance Company	0.00	0	1	$12.0m
15	Foremost Insurance Company Grand Rapids, Michigan	0.00	0	4	$11.6m
16	Essentia Insurance Company	0.00	0	1	$11.6m
17	Old Dominion Insurance Company	0.00	0	0	$10.8m
18	Hartford Accident and Indemnity Company	0.00	0	15	$8.9m
19	Encompass Property and Casualty Company	0.00	0	1	$8.1m
20	Insurance Company of the State of Pennsylvania, the	0.00	0	2	$8.0m
21	Encompass Home and Auto Insurance Company	0.00	0	6	$7.5m
22	Chubb National Insurance Company	0.00	0	1	$7.0m
23	National Liability & Fire Insurance Company	0.00	0	7	$6.7m
24	Associated Indemnity Corporation	0.00	0	1	$6.4m
25	Response Worldwide Direct Auto Insurance Company	0.00	0	2	$6.3m
26	National General Assurance Company	0.00	0	0	$6.3m
27	Maidstone Insurance Company	0.00	0	6	$6.3m
28	National General Insurance Company	0.00	0	4	$6.2m
29	Response Worldwide Insurance Company	0.00	0	2	$6.1m
30	Unitrin Advantage Insurance Company	0.00	0	5	$5.9m
31	Standard Fire Insurance Company, the	0.00	0	2	$5.9m
32	Vigilant Insurance Company	0.00	0	0	$5.8m
33	Nationwide Property and Casualty Insurance Company	0.00	0	10	$5.7m
34	Central Insurance Company	0.00	0	1	$5.2m
35	Travelers Casualty Company of Connecticut	0.00	0	2	$5.1m
36	Utica Mutual Insurance Company	0.00	0	8	$4.9m
37	American Automobile Insurance Company	0.00	0	1	$4.9m
38	American Bankers Insurance Company of Florida	0.00	0	3	$4.7m
39	American Family Connect Insurance Company	0.00	0	1	$4.6m
40	Blue Ridge Indemnity Company	0.00	0	0	$4.2m
41	Kemper Financial Indemnity Company	0.00	0	4	$3.9m
42	Countryway Insurance Company	0.00	0	3	$3.7m
43	American Family Home Insurance Company	0.00	0	1	$3.4m
44	Drivers Insurance Company	0.00	0	8	$3.3m
45	Property and Casualty Insurance Company of Hartford	0.00	0	4	$3.3m
46	Privilege Underwriters Reciprocal Exchange	0.00	0	0	$2.8m
47	Graphic Arts Mutual Insurance Company	0.00	0	3	$2.6m
48	Integon Preferred Insurance Company	0.00	0	0	$2.2m
49	Federal Insurance Company	0.00	0	4	$2.2m
50	Utica National Assurance Company	0.00	0	6	$2.2m
51	National Surety Corporation	0.00	0	1	$2.2m
52	Fireman's Fund Insurance Company	0.00	0	1	$2.1m
53	MIC Property and Casualty Insurance Corporation	0.00	0	1	$2.0m
54	Trisura Insurance Company	0.00	0	2	$1.9m
55	Integon National Insurance Company	0.00	0	1	$1.8m
56	Sterling Insurance Company	0.00	0	0	$1.8m
57	Cim Insurance Corporation	0.00	0	0	$1.7m
58	Titan Indemnity Company	0.00	0	3	$1.6m
59	Pacific Indemnity Company	0.00	0	0	$1.5m
60	American Reliable Insurance Company	0.00	0	0	$1.3m
61	Nationwide Assurance Company	0.00	0	0	$1.2m
62	Harleysville Worcester Insurance Company	0.00	0	0	$1.2m
63	Nationwide Mutual Insurance Company	0.01	1	38	$123.2m
64	New York Central Mutual Fire Insurance Company	0.01	3	109	$230.1m
65	Farmers Casualty Insurance Company	0.01	2	37	$144.4m
66	GEICO General Insurance Company	0.02	20	438	$1,284.6m
67	A. Central Insurance Company	0.02	1	51	$59.2m
68	State Farm Fire and Casualty Company	0.02	3	56	$170.6m
69	New South Insurance Company	0.02	2	27	$101.1m
70	Progressive Northern Insurance Company	0.02	4	39	$178.1m
71	American Commerce Insurance Company	0.02	1	23	$44.3m
72	Nationwide Insurance Company of America	0.02	2	21	$88.5m
73	GEICO Indemnity Company	0.02	14	312	$618.0m
74	Mercury Casualty Company	0.03	1	19	$34.3m
75	Hartford Insurance Company of the Midwest	0.03	1	11	$33.4m
76	Progressive Max Insurance Company	0.03	1	10	$29.8m
77	Government Employees Insurance Company	0.03	16	454	$476.2m
78	Unitrin Auto and Home Insurance Company	0.03	1	8	$29.7m
79	Amica Mutual Insurance Company	0.03	3	24	$86.4m
80	State Farm Mutual Automobile Insurance Company	0.04	37	426	$1,025.0m
81	Preferred Mutual Insurance Company	0.04	2	23	$55.2m
82	21st Century North America Insurance Company	0.04	1	21	$26.5m
83	Progressive Advanced Insurance Company	0.04	2	31	$51.8m
84	Farmers Group Property and Casualty Insurance Company	0.04	3	21	$75.1m
85	Peerless Insurance Company	0.04	3	35	$72.7m
86	Automobile Insurance Company of Hartford, Connecticut, the	0.04	1	6	$24.0m
87	Unitrin Preferred Insurance Company	0.04	1	4	$23.8m
88	United Services Automobile Association	0.04	4	32	$94.5m
89	Progressive Northwestern Insurance Company	0.04	2	15	$46.9m
90	TravCo Insurance Company	0.04	1	6	$23.1m
91	Adirondack Insurance Exchange	0.05	4	25	$84.5m
92	Allstate Property and Casualty Insurance Company	0.05	29	167	$610.5m
93	Sentinel Insurance Company, Ltd.	0.05	3	16	$62.7m
94	Chubb Indemnity Insurance Company	0.05	1	4	$20.9m
95	Progressive Specialty Insurance Company	0.05	3	19	$62.4m
96	Travelers Home and Marine Insurance Company, the	0.05	9	47	$178.5m
97	Economy Premier Assurance Company	0.05	1	4	$19.4m
98	Liberty Mutual Fire Insurance Company	0.05	26	192	$475.0m
99	Progressive Preferred Insurance Company	0.05	5	41	$91.2m
100	Progressive Direct Insurance Company	0.06	5	48	$90.1m
101	Travelers Property Casualty Company of America	0.06	10	53	$173.7m
102	Eveready Insurance Company	0.06	1	35	$16.7m
103	Nationwide General Insurance Company	0.06	2	36	$32.8m
104	USAA Casualty Insurance Company	0.06	5	34	$81.6m
105	Plymouth Rock Assurance Corporation of New York	0.07	2	36	$29.8m
106	Allmerica Financial Alliance Insurance Company	0.08	4	23	$50.2m
107	Hartford Insurance Company of Illinois	0.08	6	35	$74.1m
108	Encompass Insurance Company of America	0.08	2	15	$24.2m
109	Liberty Insurance Corporation	0.09	1	5	$11.6m
110	Hartford Underwriters Insurance Company	0.09	1	3	$11.6m
111	Merchants Preferred Insurance Company	0.09	2	8	$22.9m
112	Praetorian Insurance Company	0.09	4	57	$45.5m
113	Hartford Casualty Insurance Company	0.09	1	9	$11.0m
114	RiverStone International Insurance, Inc.	0.09	1	7	$11.0m
115	Warner Insurance Company	0.09	1	8	$11.0m
116	21st Century Centennial Insurance Company	0.10	1	9	$10.3m
117	Citizens Insurance Company of America	0.10	1	6	$10.1m
118	Truck Insurance Exchange	0.10	3	29	$29.1m
119	Lincoln General Insurance Company	0.12	2	49	$16.8m
120	American Modern Home Insurance Company	0.12	1	1	$8.3m
121	Garrison Property and Casualty Insurance Company	0.12	1	3	$8.2m
122	NGM Insurance Company	0.13	2	11	$15.8m
123	Travelers Commercial Insurance Company	0.13	2	7	$15.6m
124	American States Insurance Company	0.13	2	9	$15.5m
125	Farm Family Casualty Insurance Company	0.13	3	16	$22.7m
126	Massachusetts Bay Insurance Company	0.14	1	1	$7.3m
127	Hartford Fire Insurance Company	0.14	1	4	$7.2m
128	Progressive Casualty Insurance Company	0.14	7	103	$50.4m
129	Encompass Indemnity Company	0.14	4	16	$28.7m
130	Allstate Insurance Company	0.14	170	1,350	$1,194.3m
131	21st Century Premier Insurance Company	0.14	1	2	$7.0m
132	QBE Insurance Corporation	0.15	3	52	$20.2m
133	Unitrin Direct Insurance Company	0.15	1	17	$6.6m
134	Travelers Indemnity Company of Connecticut, the	0.15	3	9	$19.4m
135	21st Century Indemnity Insurance Company	0.17	3	14	$17.7m
136	Ocean Harbor Casualty Insurance Company	0.18	1	40	$5.6m
137	CSAA Fire & Casualty Insurance Company	0.18	2	3	$10.9m
138	Response Insurance Company	0.19	1	6	$5.2m
139	Esurance Insurance Company	0.20	11	62	$55.0m
140	Bantry Insurance Company	0.22	4	20	$17.9m
141	Farmers Property and Casualty Insurance Company	0.23	1	6	$4.4m
142	Nationwide Mutual Fire Insurance Company	0.24	5	27	$21.1m
143	Maidstone Insurance Company	0.25	11	72	$44.5m
144	Interboro Insurance Company	0.25	2	10	$8.0m
145	Farmers New Century Insurance Company	0.26	4	18	$15.3m
146	SAFECO Insurance Company of Indiana	0.27	2	7	$7.5m
147	SAFECO Insurance Company of America	0.27	1	15	$3.7m
148	Tri-State Consumer Insurance Company	0.27	5	53	$18.4m
149	Plymouth Rock Assurance Preferred Corporation	0.28	3	18	$10.5m
150	Twin City Fire Insurance Company	0.35	1	1	$2.9m
151	GEICO Casualty Company	0.35	1	29	$2.9m
152	Country-Wide Insurance Company	0.36	32	677	$87.8m
153	Travelers Property Casualty Insurance Company	0.37	1	17	$2.7m
154	New Hampshire Insurance Company	0.39	1	8	$2.6m
155	Travelers Indemnity Company of America, the	0.39	1	2	$2.6m
156	Travelers Indemnity Company, the	0.59	5	29	$8.5m
157	Infinity Insurance Company	0.69	1	2	$1.4m
158	Dairyland Insurance Company	0.73	2	3	$2.7m
159	Permanent General Assurance Corporation	0.82	6	25	$7.3m
160	Philadelphia Indemnity Insurance Company	0.85	2	2	$2.4m
161	21st Century Insurance Company	0.94	1	24	$1.1m
162	Unitrin Direct Property & Casualty Company	0.99	2	4	$2.0m
163	Allstate Indemnity Company	1.23	10	26	$8.1m
164	American Home Assurance Company	1.31	1	3	$0.8m
165	Balboa Insurance Company	1.32	1	2	$0.8m
166	Trumbull Insurance Company	2.02	1	1	$0.5m
167	AIU Insurance Company	2.14	1	4	$0.5m
168	Tesla Property & Casualty, Inc.	2.78	2	4	$0.7m
169	Hanover Insurance Company, the	2.89	6	10	$2.1m
170	Pacific Specialty Insurance Company	3.42	1	2	$0.3m
171	Illinois National Insurance Co.	6.25	1	2	$0.2m
172	Hudson Insurance Company	6.80	1	2	$0.1m
173	National Continental Insurance Company	10.30	1	8	$0.1m
174	National Union Fire Insurance Company of Pittsburgh, Pa.	25.77	2	4	$0.1m
175	Infinity Casualty Insurance Company	31.57	1	1	$0.0m
176	AIG Property Casualty Company	33.71	4	9	$0.1m
177	Greater New York Mutual Insurance Company	74.54	1	1	$0.0m
178	OneBeacon Insurance Company	128.00	2	3	$0.0m
179	Clarendon National Insurance Company	280.45	2	12	$0.0m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2014, 2013, 2012, 2011, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.