Companies ยท NAIC 25275
Plymouth Rock Assurance Corporation of New York: complaint record
Plymouth Rock Assurance Corporation of New York (NAIC company code 25275) appears in public complaint data from the insurance regulator in New York. In New York's auto insurance complaint rankings for complaints closed in 2024 it was ranked 119 of 128 (rank 1 has the fewest upheld complaints for its premiums), with 4 upheld complaints and 0.36 upheld complaints per million dollars of premiums.
Also filed under: State-Wide Insurance Company, MAPFRE Insurance Company of New York.
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2024 | Plymouth Rock Assurance Corporation of New York | 119 of 128 | 0.36 | 4 | 0 | 11 | $11.03m |
| 2023 | Plymouth Rock Assurance Corporation of New York | 105 of 124 | 0.09 | 1 | 0 | 9 | $10.90m |
| 2022 | Plymouth Rock Assurance Corporation of New York | 125 of 132 | 0.70 | 8 | 2 | 10 | $11.40m |
| 2021 | Plymouth Rock Assurance Corporation of New York | 121 of 135 | 0.22 | 3 | 3 | 10 | $13.89m |
| 2020 | Plymouth Rock Assurance Corporation of New York | 124 of 135 | 0.26 | 5 | 2 | 12 | $19.23m |
| 2019 | Plymouth Rock Assurance Corporation of New York | 119 of 139 | 0.08 | 2 | 5 | 9 | $26.32m |
| 2018 | Plymouth Rock Assurance Corporation of New York | 135 of 151 | 0.15 | 5 | 1 | 7 | $34.37m |
| 2017 | MAPFRE Insurance Company of New York | 103 of 159 | 0.02 | 1 | 3 | 10 | $44.25m |
| 2014 | MAPFRE Insurance Company of New York | 105 of 169 | 0.06 | 3 | 6 | 10 | $47.44m |
| 2013 | MAPFRE Insurance Company of New York | 138 of 171 | 0.12 | 5 | 2 | 6 | $41.72m |
| 2012 | MAPFRE Insurance Company of New York | 111 of 172 | 0.03 | 1 | 0 | 5 | $29.27m |
| 2011 | MAPFRE Insurance Company of New York | 130 of 169 | 0.13 | 3 | 7 | 19 | $23.91m |
| 2010 | State-Wide Insurance Company | 105 of 179 | 0.07 | 2 | 10 | 24 | $29.76m |
| 2009 | State-Wide Insurance Company | 113 of 181 | 0.12 | 4 | 13 | 24 | $32.67m |
See the full New York list for complaints closed in 2024
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.