Companies ยท NAIC 41491
GEICO Casualty Company: complaint record
GEICO Casualty Company (NAIC company code 41491) appears in public complaint data from the insurance regulators in New York, Indiana, Illinois and Oregon. In New York's auto insurance complaint rankings for complaints closed in 2017 it was ranked 83 of 159 (rank 1 has the fewest upheld complaints for its premiums), with 0 upheld complaints and 0.00 upheld complaints per million dollars of premiums. In Indiana auto insurance in 2025, it had 2 complaints on $30,711,291 of premiums, a complaint index of 1.35.
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2017 | GEICO Casualty Company | 83 of 159 | 0.00 | 0 | 1 | 6 | $1.03m |
| 2014 | GEICO Casualty Company | 65 of 169 | 0.00 | 0 | 24 | 47 | $1.46m |
| 2013 | GEICO Casualty Company | 158 of 171 | 0.61 | 1 | 10 | 30 | $1.64m |
| 2012 | GEICO Casualty Company | 76 of 172 | 0.00 | 0 | 8 | 13 | $1.43m |
| 2011 | GEICO Casualty Company | 57 of 169 | 0.00 | 0 | 3 | 3 | $2.02m |
| 2010 | GEICO Casualty Company | 151 of 179 | 0.35 | 1 | 4 | 24 | $2.89m |
| 2009 | GEICO Casualty Company | 157 of 181 | 0.62 | 1 | 0 | 28 | $1.60m |
See the full New York list for complaints closed in 2017
Indiana auto insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | 1.35 | 2 | $30,711,291 |
| 2024 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2023 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2022 | 0.79 | 2 | $46,697,724 |
See the full Indiana auto list for 2025
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| Illinois | Auto | 2025 | Geico Casualty Company | 0.2424 complaints per $1M earned premium | 55 | Full list |
| Illinois | Auto | 2024 | Geico Casualty Company | 0.1921 complaints per $1M earned premium | 54 | Full list |
| Illinois | Auto | 2023 | Geico Casualty Company | 0.1914 complaints per $1M earned premium | 61 | Full list |
| Oregon | Auto | 2025 | GEICO Casualty Company | Complaint index 1.53 | 6 confirmed of 57 | Full list |
| Oregon | Auto | 2024 | GEICO Casualty Company | Complaint index 0.88 | 4 confirmed of 50 | Full list |
| Oregon | Auto | 2023 | GEICO Casualty Company | Complaint index 1.63 | 15 confirmed of 107 | Full list |
| Oregon | Auto | 2022 | GEICO Casualty Company | Complaint index 1.37 | 19 confirmed of 112 | Full list |
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the Indiana complaint index
The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
How to read the Oregon complaint index
The Oregon Division of Financial Regulation lists every company with Oregon premium in a line, including companies with no complaints, with total and confirmed complaints opened in the year. Oregon's files do not define the complaint index. Recomputing it closely matches (within 3%) a company's share of confirmed complaints divided by its share of premium in the table, so 1.00 is average and 0 means no confirmed complaints. A few companies report negative premium, which can produce a negative or extreme index. We show these as published. For small companies one or two complaints move the index a lot.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)
- Illinois Department of Insurance, Consumer Complaints Ratio Reports (2023 to 2025)
- Oregon Division of Financial Regulation, complaint data for all insurers (annual PDF reports, 2022 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.