Companies ยท NAIC 27930
Integon Casualty Insurance Company: complaint record
Integon Casualty Insurance Company (NAIC company code 27930) appears in public complaint data from the insurance regulators in New York and Illinois. In New York's auto insurance complaint rankings for complaints closed in 2018 it was ranked 83 of 151 (rank 1 has the fewest upheld complaints for its premiums), with 0 upheld complaints and 0.00 upheld complaints per million dollars of premiums.
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2018 | Integon Casualty Insurance Company | 83 of 151 | 0.00 | 0 | 0 | 0 | $1.28m |
| 2017 | Integon Casualty Insurance Company | 70 of 159 | 0.00 | 0 | 1 | 0 | $1.88m |
| 2014 | Integon Casualty Insurance Company | 28 of 169 | 0.00 | 0 | 1 | 4 | $7.12m |
| 2013 | Integon Casualty Insurance Company | 53 of 171 | 0.00 | 0 | 0 | 0 | $4.10m |
See the full New York list for complaints closed in 2018
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| Illinois | Auto | 2025 | Integon Casualty Insurance Company | 0.6169 complaints per $1M earned premium | 48 | Full list |
| Illinois | Auto | 2024 | Integon Casualty Insurance Company | 0.3344 complaints per $1M earned premium | 15 | Full list |
| Illinois | Auto | 2023 | Integon Casualty Insurance Company | 0.3889 complaints per $1M earned premium | 10 | Full list |
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- Illinois Department of Insurance, Consumer Complaints Ratio Reports (2023 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.