Companies ยท NAIC 18600
USAA General Indemnity Company: complaint record
USAA General Indemnity Company (NAIC company code 18600) appears in public complaint data from the insurance regulators in Texas, New York, Indiana, Michigan, California, Illinois, Kansas and Oregon. In Texas auto insurance in 2025, it had 54 confirmed complaints and 208,828 policies in force, a complaint index of 1.57 (more confirmed complaints than the market average for its size). In Texas homeowners insurance in 2025, it had 29 confirmed complaints and 201,508 policies in force, a complaint index of 1.13 (more confirmed complaints than the market average for its size). In New York's auto insurance complaint rankings for complaints closed in 2024 it was ranked 98 of 128 (rank 1 has the fewest upheld complaints for its premiums), with 13 upheld complaints and 0.10 upheld complaints per million dollars of premiums. In Indiana auto insurance in 2025, it had 4 complaints on $47,571,044 of premiums, a complaint index of 1.74. In Indiana homeowners insurance in 2025, it had 3 complaints on $32,884,811 of premiums, a complaint index of 1.04. In Michigan homeowners insurance in 2025, it had 1 complaint on $53,185,091 of premiums written, 0.02 complaints per $1 million.
Texas auto insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 1.57 | 54 | 208,828 |
| 2024 | 1.65 | 36 | 204,165 |
Compare with other auto insurers in Texas
Texas homeowners insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 1.13 | 29 | 201,508 |
| 2024 | 0.99 | 15 | 187,012 |
Compare with other homeowners insurers in Texas
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2024 | USAA General Indemnity Company | 98 of 128 | 0.10 | 13 | 17 | 46 | $128.86m |
| 2023 | USAA General Indemnity Company | 101 of 124 | 0.08 | 9 | 7 | 24 | $110.60m |
| 2022 | USAA General Indemnity Company | 99 of 132 | 0.07 | 7 | 6 | 21 | $106.16m |
| 2021 | USAA General Indemnity Company | 115 of 135 | 0.11 | 12 | 9 | 19 | $106.75m |
| 2020 | USAA General Indemnity Company | 119 of 135 | 0.13 | 14 | 8 | 21 | $106.83m |
| 2019 | USAA General Indemnity Company | 109 of 139 | 0.05 | 5 | 10 | 22 | $106.04m |
| 2018 | USAA General Indemnity Company | 130 of 151 | 0.10 | 10 | 12 | 19 | $99.79m |
| 2017 | USAA General Indemnity Company | 124 of 159 | 0.07 | 6 | 13 | 20 | $89.38m |
| 2014 | USAA General Indemnity Company | 121 of 169 | 0.11 | 6 | 14 | 16 | $56.15m |
| 2013 | USAA General Indemnity Company | 146 of 171 | 0.20 | 8 | 3 | 11 | $40.55m |
| 2012 | USAA General Indemnity Company | 149 of 172 | 0.21 | 6 | 6 | 11 | $28.88m |
| 2011 | USAA General Indemnity Company | 123 of 169 | 0.09 | 2 | 4 | 8 | $22.09m |
| 2010 | USAA General Indemnity Company | 10 of 179 | 0.00 | 0 | 2 | 2 | $16.66m |
| 2009 | USAA General Indemnity Company | 18 of 181 | 0.00 | 0 | 4 | 8 | $12.07m |
See the full New York list for complaints closed in 2024
Indiana auto insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | 1.74 | 4 | $47,571,044 |
| 2024 | 1.45 | 3 | $43,932,936 |
| 2023 | 2.29 | 5 | $39,061,667 |
| 2022 | 1.10 | 2 | $33,569,823 |
See the full Indiana auto list for 2025
Indiana homeowners insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | 1.04 | 3 | $32,884,811 |
| 2024 | 1.08 | 2 | $28,873,996 |
| 2023 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2022 | Not listed (Indiana lists only companies with at least one complaint) | ||
See the full Indiana homeowners list for 2025
Michigan homeowners insurance
| Year | Filed as | Complaints per $1m | Complaints | Premiums written |
|---|---|---|---|---|
| 2025 | USAA General Indemnity Company | 0.02 | 1 | $53,185,091 |
See the full Michigan homeowners list for 2025
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| California | Auto | 2025 (2026 study) | USAA General Indemnity Company | Rank 27 of 50, 3.4 justified per 100,000 | 12 justified | Full list |
| California | Homeowners | 2025 (2026 study) | USAA General Indemnity Company | Rank 24 of 50, 2.3 justified per 100,000 | 4 justified | Full list |
| Illinois | Auto | 2025 | USAA General Indemnity Company | 0.1487 complaints per $1M earned premium | 11 | Full list |
| Illinois | Auto | 2024 | USAA General Indemnity Company | 0.2141 complaints per $1M earned premium | 15 | Full list |
| Illinois | Auto | 2023 | USAA General Indemnity Company | 0.3114 complaints per $1M earned premium | 19 | Full list |
| Illinois | Homeowners | 2025 | USAA General Indemnity Company | 0.2708 complaints per $1M earned premium | 13 | Full list |
| Illinois | Homeowners | 2024 | USAA General Indemnity Company | 0.1902 complaints per $1M earned premium | 8 | Full list |
| Kansas | Auto | 2024 | USAA General Indemnity Company | Complaint index 1.30 | 19 | Full list |
| Kansas | Auto | 2023 | USAA General Indemnity Company | Complaint index 0.87 | 10 | Full list |
| Kansas | Auto | 2022 | USAA General Indemnity Company | Complaint index 0.72 | 9 | Full list |
| Kansas | Auto | 2021 | USAA General Indemnity Company | Complaint index 0.58 | 5 | Full list |
| Kansas | Auto | 2020 | USAA General Indemnity Company | Complaint index 1.48 | 13 | Full list |
| Kansas | Homeowners | 2024 | USAA General Indemnity Company | Complaint index 0.22 | 2 | Full list |
| Kansas | Homeowners | 2023 | USAA General Indemnity Company | Complaint index 0.37 | 2 | Full list |
| Kansas | Homeowners | 2022 | USAA General Indemnity Company | Complaint index 0.51 | 3 | Full list |
| Kansas | Homeowners | 2021 | USAA General Indemnity Company | Complaint index 1.65 | 6 | Full list |
| Kansas | Homeowners | 2020 | USAA General Indemnity Company | Complaint index 2.65 | 9 | Full list |
| Oregon | Auto | 2025 | USAA General Indemnity Company | Complaint index 5.00 | 10 confirmed of 32 | Full list |
| Oregon | Auto | 2024 | USAA General Indemnity Company | Complaint index 4.13 | 7 confirmed of 33 | Full list |
| Oregon | Auto | 2023 | USAA General Indemnity Company | Complaint index 1.56 | 4 confirmed of 25 | Full list |
| Oregon | Auto | 2022 | USAA General Indemnity Company | Complaint index 0.61 | 2 confirmed of 16 | Full list |
| Oregon | Homeowners | 2025 | USAA General Indemnity Company | Complaint index 0.46 | 1 confirmed of 13 | Full list |
| Oregon | Homeowners | 2024 | USAA General Indemnity Company | Complaint index 0.52 | 1 confirmed of 12 | Full list |
| Oregon | Homeowners | 2023 | USAA General Indemnity Company | Complaint index 0.81 | 1 confirmed of 4 | Full list |
| Oregon | Homeowners | 2022 | USAA General Indemnity Company | Complaint index 0.00 | 0 confirmed of 3 | Full list |
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the Indiana complaint index
The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.
How to read the Michigan complaint ratio
The Department of Insurance and Financial Services divides each company's complaints by its Michigan direct premiums written, in millions of dollars. It publishes ratios only for companies with at least $1 million of premiums, and warns that ratios based on small premium volumes "are highly variable".
How to read the California complaint study
The California Department of Insurance ranks large insurers by justified complaints per 100,000 earned exposures (auto and homeowners) or per 100,000 mean policies in force (individual life). CDI counts a complaint as justified under the definitions in California Insurance Code section 12921.1. The study covers the top 50 companies in each line and counts complaints closed in each year.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
How to read the Kansas complaint index
The Kansas Insurance Department describes the index as a company's share of complaints "in relation to its market share or share of business written in Kansas". An index of 1.00 means its share of complaints equals its share of the business, and 0.00 means no complaints were received, although a very small index can also round to 0.00. Kansas counts closed complaints and lists its largest writers in each line plus companies with many complaints, not every insurer. Kansas renamed some tables over time, for example "Accident & Health" became "Health" and "Homeowners" became "Homeowners & Renters" in 2023. Life and annuity tables cover individual policies.
How to read the Oregon complaint index
The Oregon Division of Financial Regulation lists every company with Oregon premium in a line, including companies with no complaints, with total and confirmed complaints opened in the year. Oregon's files do not define the complaint index. Recomputing it closely matches (within 3%) a company's share of confirmed complaints divided by its share of premium in the table, so 1.00 is average and 0 means no confirmed complaints. A few companies report negative premium, which can produce a negative or extreme index. We show these as published. For small companies one or two complaints move the index a lot.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)
- Michigan Department of Insurance and Financial Services, Complaint Ratios (automobile and home, 2023 to 2025)
- California Department of Insurance, Consumer Complaint Study, 2026 edition
- Illinois Department of Insurance, Consumer Complaints Ratio Reports (2023 to 2025)
- Kansas Insurance Department, Complaint Index Reports (2020 to 2024)
- Oregon Division of Financial Regulation, complaint data for all insurers (annual PDF reports, 2022 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.