New York · Auto insurance · complaints closed in 2018

New York auto insurance complaint rankings: complaints closed in 2018

This is the New York Department of Financial Services ranking of 151 auto insurers for filing year 2018 in its open dataset. The company rows add up to 3,182 complaints closed by DFS, of which 316 were upheld. 89 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Adirondack Insurance Exchange	0.00	0	13	$99.1m
2	Farmers Group Property and Casualty Insurance Company	0.00	0	8	$98.8m
3	Amica Mutual Insurance Company	0.00	0	11	$83.4m
4	Allmerica Financial Alliance Insurance Company	0.00	0	12	$70.5m
5	Nationwide Mutual Insurance Company	0.00	0	7	$67.9m
6	Preferred Mutual Insurance Company	0.00	0	7	$65.9m
7	Chubb National Insurance Company	0.00	0	2	$55.3m
8	A. Central Insurance Company	0.00	0	14	$54.7m
9	Utica National Insurance Company of Texas	0.00	0	7	$49.5m
10	Nationwide Insurance Company of America	0.00	0	4	$46.0m
11	Erie Insurance Company of New York	0.00	0	8	$45.1m
12	Travelers Personal Security Insurance Company	0.00	0	7	$43.2m
13	Progressive Northwestern Insurance Company	0.00	0	7	$33.9m
14	Farmers Property and Casualty Insurance Company	0.00	0	2	$27.5m
15	Old Dominion Insurance Company	0.00	0	7	$25.1m
16	SAFECO Insurance Company of Indiana	0.00	0	8	$24.9m
17	Main Street America Protection Insurance Company	0.00	0	0	$24.5m
18	Esurance Property and Casualty Insurance Company	0.00	0	6	$23.5m
19	Farm Family Casualty Insurance Company	0.00	0	2	$22.9m
20	Encompass Home and Auto Insurance Company	0.00	0	5	$22.0m
21	Essentia Insurance Company	0.00	0	3	$21.0m
22	Privilege Underwriters Reciprocal Exchange	0.00	0	1	$20.3m
23	Bankers Standard Insurance Company	0.00	0	0	$19.1m
24	21st Century Centennial Insurance Company	0.00	0	4	$17.0m
25	Merchants Preferred Insurance Company	0.00	0	2	$16.0m
26	Harleysville Insurance Company	0.00	0	1	$15.9m
27	Great Northern Insurance Company	0.00	0	1	$15.3m
28	Cincinnati Insurance Company, the	0.00	0	0	$14.5m
29	Tri-State Consumer Insurance Company	0.00	0	24	$13.7m
30	Travelers Commercial Insurance Company	0.00	0	1	$13.0m
31	Hartford Insurance Company of the Midwest	0.00	0	1	$11.7m
32	American Family Connect Property and Casualty Insurance Company	0.00	0	4	$10.2m
33	National General Insurance Company	0.00	0	2	$10.0m
34	Utica Mutual Insurance Company	0.00	0	2	$9.9m
35	RiverStone International Insurance, Inc.	0.00	0	1	$9.6m
36	Economy Premier Assurance Company	0.00	0	0	$9.0m
37	Unitrin Preferred Insurance Company	0.00	0	1	$8.1m
38	Allstate Indemnity Company	0.00	0	5	$7.9m
39	Phoenix Insurance Company, the	0.00	0	1	$7.8m
40	Unitrin Direct Insurance Company	0.00	0	2	$7.7m
41	21st Century North America Insurance Company	0.00	0	5	$7.7m
42	Pacific Employers Insurance Company	0.00	0	0	$6.8m
43	Encompass Insurance Company of America	0.00	0	0	$6.8m
44	Countryway Insurance Company	0.00	0	5	$6.6m
45	Republic-Franklin Insurance Company	0.00	0	0	$6.3m
46	NGM Insurance Company	0.00	0	2	$6.2m
47	Plymouth Rock Assurance Preferred Corporation	0.00	0	0	$6.0m
48	American Modern Home Insurance Company	0.00	0	0	$6.0m
49	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	1	$5.8m
50	Sentinel Insurance Company, Ltd.	0.00	0	0	$5.7m
51	Central Insurance Company	0.00	0	1	$5.5m
52	TravCo Insurance Company	0.00	0	1	$5.5m
53	National General Assurance Company	0.00	0	2	$5.4m
54	Unitrin Safeguard Insurance Company	0.00	0	0	$5.2m
55	Permanent General Assurance Corporation	0.00	0	5	$5.2m
56	Encompass Indemnity Company	0.00	0	0	$5.1m
57	Travelers Indemnity Company of Connecticut, the	0.00	0	0	$4.5m
58	National Liability & Fire Insurance Company	0.00	0	6	$4.1m
59	Nationwide Assurance Company	0.00	0	0	$3.9m
60	Sterling Insurance Company	0.00	0	2	$3.5m
61	Charter Oak Fire Insurance Company, the	0.00	0	1	$3.1m
62	Insurance Company of the State of Pennsylvania, the	0.00	0	0	$3.1m
63	Bantry Insurance Company	0.00	0	1	$2.7m
64	Encompass Property and Casualty Company	0.00	0	0	$2.6m
65	Vigilant Insurance Company	0.00	0	0	$2.4m
66	Farmers New Century Insurance Company	0.00	0	1	$2.3m
67	Foremost Signature Insurance Company	0.00	0	1	$2.1m
68	Hartford Accident and Indemnity Company	0.00	0	1	$1.9m
69	Citizens Insurance Company of America	0.00	0	0	$1.9m
70	Ironshore Indemnity Inc.	0.00	0	0	$1.9m
71	Progressive Northern Insurance Company	0.00	0	16	$1.9m
72	Truck Insurance Exchange	0.00	0	0	$1.7m
73	Travelers Indemnity Company, the	0.00	0	2	$1.7m
74	Dairyland Insurance Company	0.00	0	2	$1.6m
75	Liberty Insurance Corporation	0.00	0	0	$1.6m
76	American Family Home Insurance Company	0.00	0	0	$1.5m
77	General Casualty Company of Wisconsin	0.00	0	0	$1.5m
78	Blue Ridge Indemnity Company	0.00	0	0	$1.4m
79	Property and Casualty Insurance Company of Hartford	0.00	0	0	$1.4m
80	Travelers Casualty Company of Connecticut	0.00	0	0	$1.4m
81	Farmington Casualty Company	0.00	0	1	$1.4m
82	American Reliable Insurance Company	0.00	0	0	$1.3m
83	Integon Casualty Insurance Company	0.00	0	0	$1.3m
84	Standard Fire Insurance Company, the	0.00	0	2	$1.2m
85	Unitrin Advantage Insurance Company	0.00	0	4	$1.2m
86	21st Century Indemnity Insurance Company	0.00	0	0	$1.2m
87	Massachusetts Bay Insurance Company	0.00	0	0	$1.1m
88	Federal Insurance Company	0.00	0	1	$1.1m
89	Harleysville Preferred Insurance Company	0.00	0	0	$1.1m
90	GEICO Indemnity Company	0.00	3	273	$1,109.3m
91	Nationwide Affinity Insurance Company of America	0.01	1	25	$148.2m
92	Travelers Personal Insurance Company	0.01	2	26	$270.3m
93	GEICO General Insurance Company	0.01	20	480	$2,567.3m
94	Progressive Advanced Insurance Company	0.01	3	104	$362.1m
95	Government Employees Insurance Company	0.01	6	114	$712.9m
96	Progressive Max Insurance Company	0.01	2	71	$174.4m
97	State Farm Fire and Casualty Company	0.01	2	38	$165.3m
98	Allstate Fire and Casualty Insurance Company	0.01	12	199	$921.7m
99	Erie Insurance Company	0.01	1	12	$70.2m
100	National General Insurance Online, Inc.	0.01	1	20	$69.6m
101	Allstate Property and Casualty Insurance Company	0.01	3	31	$206.2m
102	LM General Insurance Company	0.01	5	74	$343.0m
103	Integon National Insurance Company	0.02	1	26	$66.1m
104	Hartford Underwriters Insurance Company	0.02	1	11	$65.4m
105	New South Insurance Company	0.02	1	27	$62.6m
106	State Farm Mutual Automobile Insurance Company	0.02	26	310	$1,591.9m
107	United Services Automobile Association	0.02	2	22	$117.9m
108	New York Central Mutual Fire Insurance Company	0.02	5	66	$291.7m
109	Progressive Casualty Insurance Company	0.02	10	135	$555.0m
110	Travelers Home and Marine Insurance Company, the	0.03	4	21	$138.7m
111	Hartford Casualty Insurance Company	0.03	1	5	$34.1m
112	Progressive Specialty Insurance Company	0.03	7	87	$238.6m
113	Mid-Century Insurance Company	0.03	2	24	$65.0m
114	Liberty Mutual Fire Insurance Company	0.03	7	56	$226.7m
115	Esurance Insurance Company	0.03	1	15	$29.2m
116	USAA Casualty Insurance Company	0.03	4	29	$116.3m
117	Farmers Casualty Insurance Company	0.04	2	8	$55.8m
118	Kemper Independence Insurance Company	0.04	2	10	$55.0m
119	Mercury Casualty Company	0.05	1	15	$22.0m
120	American States Insurance Company	0.05	6	19	$116.2m
121	Travelers Property Casualty Company of America	0.05	2	7	$37.1m
122	LM Insurance Corporation	0.05	1	6	$18.3m
123	Foremost Insurance Company Grand Rapids, Michigan	0.06	1	9	$16.0m
124	Garrison Property and Casualty Insurance Company	0.07	5	26	$73.6m
125	Hartford Insurance Company of Illinois	0.07	2	7	$28.1m
126	Allstate Insurance Company	0.08	49	194	$645.6m
127	AIG Property Casualty Company	0.08	2	4	$25.2m
128	American Family Connect Insurance Company	0.09	2	9	$22.7m
129	State National Insurance Company, Inc.	0.10	1	1	$10.5m
130	USAA General Indemnity Company	0.10	10	41	$99.8m
131	Main Street America Assurance Company	0.10	1	3	$9.8m
132	Maidstone Insurance Company	0.10	3	22	$29.3m
133	Unitrin Auto and Home Insurance Company	0.13	1	1	$7.9m
134	Chubb Indemnity Insurance Company	0.13	1	1	$7.8m
135	Plymouth Rock Assurance Corporation of New York	0.15	5	13	$34.4m
136	First Liberty Insurance Corporation, the	0.16	2	4	$12.8m
137	Amica Property and Casualty Insurance Company	0.16	1	3	$6.2m
138	CSAA General Insurance Company	0.23	3	10	$13.0m
139	Progressive Direct Insurance Company	0.27	4	17	$15.1m
140	American Bankers Insurance Company of Florida	0.42	3	3	$7.1m
141	Country-Wide Insurance Company	0.44	46	152	$103.9m
142	Hartford Fire Insurance Company	0.56	1	2	$1.8m
143	Titan Indemnity Company	0.79	1	3	$1.3m
144	SAFECO Insurance Company of America	0.91	1	2	$1.1m
145	Infinity Insurance Company	0.99	1	1	$1.0m
146	Twin City Fire Insurance Company	1.03	1	2	$1.0m
147	Travelers Property Casualty Insurance Company	1.32	1	2	$0.8m
148	CSAA Fire & Casualty Insurance Company	2.05	8	11	$3.9m
149	Philadelphia Indemnity Insurance Company	2.31	10	12	$4.3m
150	QBE Insurance Corporation	9.02	2	3	$0.2m
151	Nationwide Property and Casualty Insurance Company	192.23	1	2	$0.0m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2019, 2017, 2014, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.