New York · Auto insurance · complaints closed in 2013

New York auto insurance complaint rankings: complaints closed in 2013

This is the New York Department of Financial Services ranking of 171 auto insurers for filing year 2013 in its open dataset. The company rows add up to 3,389 complaints closed by DFS, of which 520 were upheld. 84 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	LM General Insurance Company	0.00	0	9	$73.6m
2	Erie Insurance Company	0.00	0	6	$73.1m
3	A. Central Insurance Company	0.00	0	23	$42.7m
4	Old Dominion Insurance Company	0.00	0	5	$35.3m
5	Utica National Insurance Company of Texas	0.00	0	5	$32.4m
6	Chubb National Insurance Company	0.00	0	0	$31.3m
7	Travelers Commercial Insurance Company	0.00	0	4	$28.7m
8	Farm Family Casualty Insurance Company	0.00	0	7	$23.6m
9	Sentinel Insurance Company, Ltd.	0.00	0	4	$23.2m
10	Progressive Preferred Insurance Company	0.00	0	6	$22.6m
11	Great Northern Insurance Company	0.00	0	2	$22.3m
12	Bankers Standard Insurance Company	0.00	0	1	$21.2m
13	Plymouth Rock Assurance Preferred Corporation	0.00	0	6	$19.7m
14	Main Street America Assurance Company	0.00	0	2	$19.5m
15	Phoenix Insurance Company, the	0.00	0	3	$19.5m
16	Encompass Home and Auto Insurance Company	0.00	0	1	$19.4m
17	Bantry Insurance Company	0.00	0	5	$15.4m
18	Economy Premier Assurance Company	0.00	0	0	$14.8m
19	Essentia Insurance Company	0.00	0	0	$14.0m
20	Encompass Insurance Company of America	0.00	0	8	$13.7m
21	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	0	$13.6m
22	Chubb Indemnity Insurance Company	0.00	0	3	$13.3m
23	TravCo Insurance Company	0.00	0	0	$13.1m
24	21st Century Security Insurance Company	0.00	0	5	$12.0m
25	Travelers Indemnity Company of Connecticut, the	0.00	0	1	$10.9m
26	RiverStone International Insurance, Inc.	0.00	0	1	$9.6m
27	Republic-Franklin Insurance Company	0.00	0	0	$9.0m
28	21st Century Indemnity Insurance Company	0.00	0	6	$7.9m
29	Liberty Insurance Corporation	0.00	0	1	$7.7m
30	LM Insurance Corporation	0.00	0	1	$7.7m
31	Charter Oak Fire Insurance Company, the	0.00	0	0	$7.5m
32	National General Assurance Company	0.00	0	1	$7.4m
33	Nationwide Property and Casualty Insurance Company	0.00	0	1	$7.2m
34	Privilege Underwriters Reciprocal Exchange	0.00	0	0	$7.1m
35	Truck Insurance Exchange	0.00	0	2	$7.1m
36	Esurance Property and Casualty Insurance Company	0.00	0	5	$7.0m
37	Farmers New Century Insurance Company	0.00	0	3	$7.0m
38	American Modern Home Insurance Company	0.00	0	2	$6.2m
39	Maidstone Insurance Company	0.00	0	2	$6.0m
40	American Bankers Insurance Company of Florida	0.00	0	3	$5.9m
41	Erie Insurance Company of New York	0.00	0	4	$5.7m
42	Central Insurance Company	0.00	0	0	$5.7m
43	Citizens Insurance Company of America	0.00	0	2	$5.6m
44	Interboro Insurance Company	0.00	0	9	$5.3m
45	Titan Indemnity Company	0.00	0	4	$5.3m
46	Countryway Insurance Company	0.00	0	1	$5.1m
47	American Automobile Insurance Company	0.00	0	0	$5.1m
48	Encompass Property and Casualty Company	0.00	0	0	$5.0m
49	Unitrin Advantage Insurance Company	0.00	0	2	$4.8m
50	Unitrin Direct Insurance Company	0.00	0	0	$4.7m
51	Farmers Property and Casualty Insurance Company	0.00	0	2	$4.5m
52	Associated Indemnity Corporation	0.00	0	0	$4.2m
53	Integon Casualty Insurance Company	0.00	0	0	$4.1m
54	Vigilant Insurance Company	0.00	0	1	$3.8m
55	Response Worldwide Direct Auto Insurance Company	0.00	0	1	$3.8m
56	Massachusetts Bay Insurance Company	0.00	0	1	$3.7m
57	Victoria Automobile Insurance Company	0.00	0	0	$3.5m
58	Drivers Insurance Company	0.00	0	4	$3.3m
59	Nationwide Mutual Fire Insurance Company	0.00	0	7	$3.3m
60	Nationwide Assurance Company	0.00	0	1	$3.2m
61	Blue Ridge Indemnity Company	0.00	0	0	$3.2m
62	Standard Fire Insurance Company, the	0.00	0	0	$3.2m
63	Travelers Casualty Company of Connecticut	0.00	0	1	$2.9m
64	Philadelphia Indemnity Insurance Company	0.00	0	2	$2.9m
65	Foremost Signature Insurance Company	0.00	0	1	$2.7m
66	Response Worldwide Insurance Company	0.00	0	2	$2.7m
67	Sterling Insurance Company	0.00	0	0	$2.6m
68	Response Insurance Company	0.00	0	0	$2.5m
69	Dairyland Insurance Company	0.00	0	3	$2.3m
70	Property and Casualty Insurance Company of Hartford	0.00	0	1	$2.2m
71	Kemper Financial Indemnity Company	0.00	0	2	$2.0m
72	Harleysville Insurance Company of New York	0.00	0	0	$1.9m
73	Ironshore Indemnity Inc.	0.00	0	0	$1.8m
74	National Surety Corporation	0.00	0	0	$1.7m
75	Harleysville Preferred Insurance Company	0.00	0	0	$1.6m
76	Federal Insurance Company	0.00	0	0	$1.6m
77	American Reliable Insurance Company	0.00	0	0	$1.6m
78	Victoria Fire & Casualty Company	0.00	0	1	$1.6m
79	Travelers Indemnity Company of America, the	0.00	0	0	$1.5m
80	Ocean Harbor Casualty Insurance Company	0.00	0	7	$1.4m
81	Fireman's Fund Insurance Company	0.00	0	1	$1.3m
82	Praetorian Insurance Company	0.00	0	0	$1.2m
83	Integon Preferred Insurance Company	0.00	0	0	$1.2m
84	Pacific Indemnity Company	0.00	0	0	$1.1m
85	New York Central Mutual Fire Insurance Company	0.00	1	66	$250.7m
86	GEICO Indemnity Company	0.01	4	185	$770.8m
87	New South Insurance Company	0.01	1	26	$115.3m
88	GEICO General Insurance Company	0.01	18	491	$1,751.9m
89	Travelers Property Casualty Company of America	0.01	1	15	$92.4m
90	Government Employees Insurance Company	0.01	7	110	$542.8m
91	Kemper Independence Insurance Company	0.02	1	15	$65.8m
92	Progressive Northern Insurance Company	0.02	1	16	$64.3m
93	Allstate Fire and Casualty Insurance Company	0.02	3	9	$184.9m
94	Progressive Advanced Insurance Company	0.02	2	18	$112.3m
95	Farmers Casualty Insurance Company	0.02	2	17	$108.9m
96	Progressive Specialty Insurance Company	0.02	3	25	$155.6m
97	Travelers Home and Marine Insurance Company, the	0.02	6	36	$308.4m
98	Nationwide Mutual Insurance Company	0.02	2	19	$95.9m
99	Allmerica Financial Alliance Insurance Company	0.02	1	7	$45.4m
100	State Farm Mutual Automobile Insurance Company	0.03	30	193	$1,200.4m
101	Adirondack Insurance Exchange	0.03	2	20	$76.4m
102	Progressive Northwestern Insurance Company	0.03	1	8	$37.7m
103	Allstate Property and Casualty Insurance Company	0.03	15	88	$514.2m
104	Esurance Insurance Company	0.03	1	22	$33.7m
105	Amica Mutual Insurance Company	0.03	3	17	$96.9m
106	Nationwide Insurance Company of America	0.03	3	13	$96.6m
107	Hartford Casualty Insurance Company	0.03	2	10	$62.3m
108	Farmers Group Property and Casualty Insurance Company	0.03	3	16	$88.0m
109	State Farm Fire and Casualty Company	0.04	6	31	$157.7m
110	Liberty Mutual Fire Insurance Company	0.04	18	145	$464.4m
111	American Family Connect Insurance Company	0.04	1	22	$24.7m
112	Hartford Underwriters Insurance Company	0.04	2	16	$47.6m
113	Hartford Insurance Company of the Midwest	0.04	1	6	$23.0m
114	Preferred Mutual Insurance Company	0.05	3	37	$61.9m
115	Progressive Casualty Insurance Company	0.05	12	59	$235.6m
116	Nationwide Affinity Insurance Company of America	0.05	4	19	$78.0m
117	Hartford Insurance Company of Illinois	0.06	3	20	$52.6m
118	Unitrin Preferred Insurance Company	0.06	1	4	$15.4m
119	Merchants Preferred Insurance Company	0.07	2	11	$28.3m
120	USAA Casualty Insurance Company	0.07	6	20	$84.6m
121	Progressive Max Insurance Company	0.07	4	12	$55.6m
122	National Liability & Fire Insurance Company	0.07	3	34	$41.3m
123	First Liberty Insurance Corporation, the	0.07	2	11	$27.4m
124	Maidstone Insurance Company	0.08	1	11	$13.2m
125	Encompass Indemnity Company	0.08	1	2	$12.7m
126	Allstate Insurance Company	0.08	75	363	$952.2m
127	Nationwide General Insurance Company	0.08	1	18	$12.5m
128	Foremost Insurance Company Grand Rapids, Michigan	0.08	2	11	$24.5m
129	Farmington Casualty Company	0.09	2	10	$23.4m
130	SAFECO Insurance Company of Indiana	0.09	2	2	$23.2m
131	21st Century North America Insurance Company	0.09	2	10	$21.9m
132	AIG Property Casualty Company	0.09	2	2	$21.8m
133	NGM Insurance Company	0.10	1	4	$10.5m
134	Mercury Casualty Company	0.10	4	22	$39.9m
135	Progressive Direct Insurance Company	0.11	4	28	$37.4m
136	Unitrin Auto and Home Insurance Company	0.11	2	5	$18.4m
137	United Services Automobile Association	0.11	11	28	$100.0m
138	Plymouth Rock Assurance Corporation of New York	0.12	5	13	$41.7m
139	American Family Connect Property and Casualty Insurance Company	0.13	2	10	$15.4m
140	Tri-State Consumer Insurance Company	0.13	2	42	$15.3m
141	Garrison Property and Casualty Insurance Company	0.13	5	11	$37.9m
142	21st Century Centennial Insurance Company	0.15	2	10	$13.5m
143	American States Insurance Company	0.15	10	24	$66.1m
144	Utica Mutual Insurance Company	0.16	1	8	$6.1m
145	Allstate Indemnity Company	0.18	1	5	$5.6m
146	USAA General Indemnity Company	0.20	8	22	$40.5m
147	21st Century Premier Insurance Company	0.20	1	2	$5.0m
148	Hartford Accident and Indemnity Company	0.21	1	4	$4.7m
149	Travelers Indemnity Company, the	0.22	1	5	$4.6m
150	Warner Insurance Company	0.22	1	1	$4.6m
151	CSAA Fire & Casualty Insurance Company	0.22	3	10	$13.4m
152	Peerless Insurance Company	0.24	9	28	$37.5m
153	Eveready Insurance Company	0.27	4	22	$14.9m
154	National General Insurance Company	0.28	1	2	$3.6m
155	Integon National Insurance Company	0.36	1	2	$2.8m
156	American Family Home Insurance Company	0.40	1	1	$2.5m
157	Trumbull Insurance Company	0.56	2	5	$3.6m
158	GEICO Casualty Company	0.61	1	41	$1.6m
159	Trisura Insurance Company	0.78	1	1	$1.3m
160	Country-Wide Insurance Company	0.83	99	378	$120.0m
161	Cincinnati Insurance Company, the	0.88	1	1	$1.1m
162	SAFECO Insurance Company of America	0.92	2	9	$2.2m
163	QBE Insurance Corporation	0.97	8	33	$8.2m
164	Infinity Insurance Company	1.16	1	4	$0.9m
165	American Commerce Insurance Company	1.48	5	21	$3.4m
166	Hartford Fire Insurance Company	1.74	7	9	$4.0m
167	Travelers Property Casualty Insurance Company	1.87	3	7	$1.6m
168	Hanover Insurance Company, the	3.03	3	6	$1.0m
169	Merchants Mutual Insurance Company	4.11	1	6	$0.2m
170	Permanent General Assurance Corporation	5.22	20	31	$3.8m
171	Twin City Fire Insurance Company	10.15	16	16	$1.6m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2014, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.