Texas · Auto insurance · 2025
Texas auto insurance complaint index, 2025 The company rows the Texas Department of Insurance published for 2025 add up to 2,481 confirmed auto complaints and 15,057,105 auto policies in force. Of the 67 companies with at least 10,000 policies and a published index, 37 had fewer confirmed complaints than average for their size, 30 had more.
How to read the Texas complaint index The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
Company Complaint index Confirmed complaints Policies in force Germania Select Insurance Company 0.00 0 53,543 Foremost Insurance Company Grand Rapids, Michigan 0.00 0 44,291 HDI Seguros, S.A. de C.V. 0.00 0 24,625 Philadelphia Indemnity Insurance Company 0.00 0 17,625 American Family Home Insurance Company 0.00 0 14,068 Farm Bureau County Mutual Insurance Company of Texas 0.00 0 11,102 GEICO Indemnity Company 0.09 1 69,269 Allstate Property and Casualty Insurance Company 0.11 1 53,784 Texas Farm Bureau Casualty Insurance Company 0.12 1 51,777 Essentia Insurance Company 0.13 2 94,119 Incline Casualty Company 0.18 1 33,989 Allstate County Mutual Insurance Company 0.24 8 203,656 Hartford Fire Insurance Company 0.29 2 42,391 State Farm Mutual Automobile Insurance Company 0.30 201 4,040,188 Texas Farm Bureau Underwriters 0.35 10 173,765 Cimarron Insurance Company, Inc. 0.36 1 16,668 Dairyland County Mutual Insurance Company of Texas 0.41 5 73,668 Nationwide Mutual Insurance Company 0.41 1 14,774 Agricultural Workers Mutual Auto Insurance Company 0.42 1 14,624 GEICO Advantage Insurance Company 0.42 1 14,570 Allstate Indemnity Company 0.44 4 55,258 Safeway Insurance Company 0.44 1 13,778 Mid-Century Insurance Company of Texas 0.46 14 184,315 Young America Insurance Company 0.50 1 12,180 Elephant Insurance Company 0.54 1 11,272 GEICO Texas County Mutual Insurance Company 0.60 84 855,054 Alinsco Insurance Company 0.62 5 48,896 Progressive County Mutual Insurance Company 0.66 362 3,306,121 Foremost County Mutual Insurance Company 0.66 29 267,286 Colonial County Mutual Insurance Company 0.67 3 27,005 Government Employees Insurance Company 0.68 8 71,227 Consumers County Mutual Insurance Company 0.69 20 176,663 Trumbull Insurance Company 0.71 3 25,668 Amica Mutual Insurance Company 0.76 5 40,049 Hochheim Prairie Casualty Insurance Company 0.81 2 14,932 Integon Indemnity Corporation 0.89 2 13,666 Mercury County Mutual Insurance Company 0.90 7 47,087 State Farm County Mutual Insurance Company of Texas 1.02 26 155,206 Falcon Insurance Company 1.04 9 52,394 Farmers Property and Casualty Insurance Company 1.07 4 22,719 Farmers Texas County Mutual Insurance Company 1.15 31 164,219 Allstate Fire and Casualty Insurance Company 1.16 97 505,836 Clearcover Insurance Company 1.16 2 10,460 United Services Automobile Association 1.18 47 241,317 Texas Farm Bureau Mutual Insurance Company 1.18 15 77,226 Liberty County Mutual Insurance Company 1.22 46 229,570 MGA Insurance Company, Inc. 1.33 9 41,146 GEICO County Mutual Insurance Company 1.36 69 308,449 USAA Casualty Insurance Company 1.41 59 254,367 Home State County Mutual Insurance Company 1.45 87 364,198 American Family Connect Property and Casualty Insurance Company 1.45 5 20,869 Auto Club County Mutual Insurance Company 1.46 56 232,224 American Access Casualty Company 1.47 13 53,625 Redpoint County Mutual Insurance Company 1.55 155 606,304 USAA General Indemnity Company 1.57 54 208,828 GM National Insurance Company 1.57 3 11,567 Garrison Property and Casualty Insurance Company 1.70 51 182,037 First Acceptance Insurance Company, Inc. 2.13 6 17,093 Old American County Mutual Fire Insurance Company 2.73 145 322,095 Hallmark County Mutual Insurance Company 2.99 5 10,139 Infinity County Mutual Insurance Company 3.06 33 65,556 GoAuto Insurance Company 3.34 37 67,269 First Chicago Insurance Company 7.22 13 10,923 Loya Insurance Company 7.78 209 163,131 Anchor General Insurance Company 10.00 21 12,745 Vision Insurance Company 10.30 20 11,789 Tesla Property & Casualty, Inc. 36.24 241 40,364
Sorted from lowest to highest index. Select a heading to sort. Companies are listed by legal name as filed, and one insurance group can have several companies. Not shown because TDI published no index: Chubb Seguros Mexico, S.A..
Other years: 2024
Sources Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov Texas Department of Insurance, Insurance complaints: all data Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.