Companies ยท NAIC 10921
CSAA Fire & Casualty Insurance Company: complaint record
CSAA Fire & Casualty Insurance Company (NAIC company code 10921) appears in public complaint data from the insurance regulators in New York, California and Oregon. In New York's auto insurance complaint rankings for complaints closed in 2021 it was ranked 134 of 135 (rank 1 has the fewest upheld complaints for its premiums), with 1 upheld complaint and 38.79 upheld complaints per million dollars of premiums.
Also filed under: ACA Insurance Company.
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2021 | CSAA Fire & Casualty Insurance Company | 134 of 135 | 38.79 | 1 | 0 | 0 | $0.03m |
| 2020 | CSAA Fire & Casualty Insurance Company | 135 of 135 | 2.46 | 2 | 2 | 3 | $0.81m |
| 2019 | CSAA Fire & Casualty Insurance Company | 137 of 139 | 0.87 | 2 | 2 | 4 | $2.29m |
| 2018 | CSAA Fire & Casualty Insurance Company | 148 of 151 | 2.05 | 8 | 2 | 1 | $3.91m |
| 2017 | CSAA Fire & Casualty Insurance Company | 149 of 159 | 0.66 | 4 | 3 | 2 | $6.06m |
| 2014 | CSAA Fire & Casualty Insurance Company | 146 of 169 | 0.38 | 5 | 0 | 7 | $13.16m |
| 2013 | CSAA Fire & Casualty Insurance Company | 151 of 171 | 0.22 | 3 | 1 | 6 | $13.40m |
| 2012 | CSAA Fire & Casualty Insurance Company | 27 of 172 | 0.00 | 0 | 5 | 0 | $12.76m |
| 2011 | CSAA Fire & Casualty Insurance Company | 116 of 169 | 0.08 | 1 | 1 | 6 | $12.40m |
| 2010 | ACA Insurance Company | 137 of 179 | 0.18 | 2 | 0 | 1 | $10.91m |
| 2009 | ACA Insurance Company | 115 of 181 | 0.13 | 1 | 2 | 5 | $7.77m |
See the full New York list for complaints closed in 2021
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| California | Homeowners | 2025 (2026 study) | CSAA Fire & Casualty Insurance Company | Rank 6 of 50, 1.0 justified per 100,000 | 1 justified | Full list |
| Oregon | Auto | 2025 | CSAA Fire & Casualty Insurance Company | Complaint index 0.00 | 0 confirmed of 3 | Full list |
| Oregon | Auto | 2024 | CSAA Fire & Casualty Insurance Company | Complaint index 0.00 | 0 confirmed of 7 | Full list |
| Oregon | Auto | 2023 | CSAA Fire & Casualty Insurance Company | Complaint index 0.00 | 0 confirmed of 9 | Full list |
| Oregon | Auto | 2022 | CSAA Fire & Casualty Insurance Company | Complaint index 0.00 | 0 confirmed of 5 | Full list |
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the California complaint study
The California Department of Insurance ranks large insurers by justified complaints per 100,000 earned exposures (auto and homeowners) or per 100,000 mean policies in force (individual life). CDI counts a complaint as justified under the definitions in California Insurance Code section 12921.1. The study covers the top 50 companies in each line and counts complaints closed in each year.
How to read the Oregon complaint index
The Oregon Division of Financial Regulation lists every company with Oregon premium in a line, including companies with no complaints, with total and confirmed complaints opened in the year. Oregon's files do not define the complaint index. Recomputing it closely matches (within 3%) a company's share of confirmed complaints divided by its share of premium in the table, so 1.00 is average and 0 means no confirmed complaints. A few companies report negative premium, which can produce a negative or extreme index. We show these as published. For small companies one or two complaints move the index a lot.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- California Department of Insurance, Consumer Complaint Study, 2026 edition
- Oregon Division of Financial Regulation, complaint data for all insurers (annual PDF reports, 2022 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.