New York · Auto insurance · complaints closed in 2014

New York auto insurance complaint rankings: complaints closed in 2014

This is the New York Department of Financial Services ranking of 169 auto insurers for filing year 2014 in its open dataset. The company rows add up to 4,482 complaints closed by DFS, of which 610 were upheld. 71 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

The dataset lists Maidstone Insurance Company twice at rank 26 under two NAIC codes. We show it once.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Progressive Max Insurance Company	0.00	0	29	$70.1m
2	Allmerica Financial Alliance Insurance Company	0.00	0	9	$47.3m
3	Chubb National Insurance Company	0.00	0	1	$37.4m
4	Travelers Commercial Insurance Company	0.00	0	5	$28.0m
5	Foremost Insurance Company Grand Rapids, Michigan	0.00	0	10	$23.6m
6	Encompass Home and Auto Insurance Company	0.00	0	4	$22.5m
7	Progressive Northern Insurance Company	0.00	0	5	$21.8m
8	Bankers Standard Insurance Company	0.00	0	0	$21.7m
9	Great Northern Insurance Company	0.00	0	0	$20.4m
10	National General Insurance Online, Inc.	0.00	0	4	$17.2m
11	Erie Insurance Company of New York	0.00	0	7	$16.8m
12	Main Street America Assurance Company	0.00	0	7	$16.8m
13	Travelers Personal Insurance Company	0.00	0	0	$16.3m
14	Essentia Insurance Company	0.00	0	2	$14.6m
15	Economy Premier Assurance Company	0.00	0	0	$13.6m
16	LM Insurance Corporation	0.00	0	2	$12.7m
17	Encompass Insurance Company of America	0.00	0	4	$12.3m
18	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	0	$12.0m
19	Chubb Indemnity Insurance Company	0.00	0	1	$11.8m
20	Bantry Insurance Company	0.00	0	10	$11.4m
21	TravCo Insurance Company	0.00	0	1	$11.4m
22	Encompass Indemnity Company	0.00	0	3	$11.0m
23	Unitrin Direct Insurance Company	0.00	0	4	$10.8m
24	RiverStone International Insurance, Inc.	0.00	0	4	$9.6m
25	Travelers Indemnity Company of Connecticut, the	0.00	0	3	$9.5m
26	Maidstone Insurance Company	0.00	0	5	$9.3m
27	Privilege Underwriters Reciprocal Exchange	0.00	0	1	$9.1m
28	Integon Casualty Insurance Company	0.00	0	5	$7.1m
29	National General Assurance Company	0.00	0	7	$6.8m
30	Progressive Preferred Insurance Company	0.00	0	5	$6.8m
31	American Bankers Insurance Company of Florida	0.00	0	1	$6.5m
32	Charter Oak Fire Insurance Company, the	0.00	0	0	$6.5m
33	Nationwide Property and Casualty Insurance Company	0.00	0	0	$6.4m
34	21st Century Indemnity Insurance Company	0.00	0	5	$6.3m
35	Countryway Insurance Company	0.00	0	1	$5.9m
36	Central Insurance Company	0.00	0	0	$5.8m
37	American Automobile Insurance Company	0.00	0	0	$5.4m
38	Truck Insurance Exchange	0.00	0	0	$5.0m
39	Mid-Century Insurance Company	0.00	0	2	$4.6m
40	Encompass Property and Casualty Company	0.00	0	1	$4.6m
41	21st Century Premier Insurance Company	0.00	0	4	$4.3m
42	Associated Indemnity Corporation	0.00	0	0	$3.9m
43	Nationwide Assurance Company	0.00	0	1	$3.9m
44	Travelers Personal Security Insurance Company	0.00	0	0	$3.9m
45	Unitrin Advantage Insurance Company	0.00	0	6	$3.8m
46	Vigilant Insurance Company	0.00	0	0	$3.5m
47	Victoria Fire & Casualty Company	0.00	0	5	$3.3m
48	National General Insurance Company	0.00	0	1	$3.1m
49	Blue Ridge Indemnity Company	0.00	0	1	$3.0m
50	Massachusetts Bay Insurance Company	0.00	0	3	$2.9m
51	Sterling Insurance Company	0.00	0	0	$2.8m
52	Integon National Insurance Company	0.00	0	2	$2.7m
53	Standard Fire Insurance Company, the	0.00	0	1	$2.7m
54	Cincinnati Insurance Company, the	0.00	0	1	$2.6m
55	Travelers Casualty Company of Connecticut	0.00	0	0	$2.6m
56	Dairyland Insurance Company	0.00	0	1	$2.4m
57	Foremost Signature Insurance Company	0.00	0	3	$2.4m
58	Trumbull Insurance Company	0.00	0	2	$2.3m
59	American Family Home Insurance Company	0.00	0	1	$2.1m
60	CSAA General Insurance Company	0.00	0	0	$2.1m
61	Property and Casualty Insurance Company of Hartford	0.00	0	1	$1.9m
62	Harleysville Preferred Insurance Company	0.00	0	2	$1.9m
63	National Surety Corporation	0.00	0	0	$1.8m
64	Harleysville Insurance Company of New York	0.00	0	0	$1.5m
65	GEICO Casualty Company	0.00	0	71	$1.5m
66	Federal Insurance Company	0.00	0	0	$1.4m
67	American Reliable Insurance Company	0.00	0	2	$1.4m
68	Response Worldwide Direct Auto Insurance Company	0.00	0	0	$1.3m
69	Fireman's Fund Insurance Company	0.00	0	1	$1.2m
70	Trisura Insurance Company	0.00	0	1	$1.1m
71	Harleysville Insurance Company	0.00	0	0	$1.1m
72	New York Central Mutual Fire Insurance Company	0.00	1	97	$257.0m
73	Government Employees Insurance Company	0.01	6	126	$554.0m
74	Nationwide Mutual Insurance Company	0.01	1	23	$90.6m
75	GEICO Indemnity Company	0.01	10	286	$830.0m
76	Hartford Casualty Insurance Company	0.02	1	19	$62.8m
77	Preferred Mutual Insurance Company	0.02	1	25	$62.5m
78	Farmers Casualty Insurance Company	0.02	2	24	$94.1m
79	Progressive Specialty Insurance Company	0.02	4	53	$176.7m
80	GEICO General Insurance Company	0.02	43	631	$1,882.6m
81	Allstate Fire and Casualty Insurance Company	0.02	8	46	$346.3m
82	Travelers Home and Marine Insurance Company, the	0.02	7	60	$297.9m
83	Travelers Property Casualty Company of America	0.03	2	12	$79.3m
84	LM General Insurance Company	0.03	4	31	$148.1m
85	Utica National Insurance Company of Texas	0.03	1	7	$36.7m
86	Old Dominion Insurance Company	0.03	1	9	$34.2m
87	Progressive Northwestern Insurance Company	0.03	1	9	$33.5m
88	Progressive Casualty Insurance Company	0.03	10	133	$333.3m
89	Kemper Independence Insurance Company	0.03	2	22	$61.5m
90	Progressive Advanced Insurance Company	0.04	6	48	$155.8m
91	National Liability & Fire Insurance Company	0.04	2	49	$51.3m
92	Merchants Preferred Insurance Company	0.04	1	12	$25.0m
93	Erie Insurance Company	0.04	3	20	$74.1m
94	State Farm Mutual Automobile Insurance Company	0.04	54	328	$1,264.3m
95	Farmers Group Property and Casualty Insurance Company	0.04	4	23	$91.1m
96	Nationwide Insurance Company of America	0.04	4	10	$89.6m
97	Plymouth Rock Assurance Preferred Corporation	0.05	1	15	$21.7m
98	Nationwide Affinity Insurance Company of America	0.05	5	46	$104.6m
99	21st Century Centennial Insurance Company	0.05	1	7	$19.8m
100	Adirondack Insurance Exchange	0.05	4	20	$77.8m
101	State Farm Fire and Casualty Company	0.06	9	53	$160.3m
102	Hartford Underwriters Insurance Company	0.06	3	25	$52.3m
103	Phoenix Insurance Company, the	0.06	1	2	$16.9m
104	Sentinel Insurance Company, Ltd.	0.06	1	7	$16.7m
105	Plymouth Rock Assurance Corporation of New York	0.06	3	19	$47.4m
106	Unitrin Auto and Home Insurance Company	0.06	1	2	$15.6m
107	Hartford Insurance Company of Illinois	0.06	3	19	$46.6m
108	Esurance Property and Casualty Insurance Company	0.07	1	9	$15.3m
109	Liberty Mutual Fire Insurance Company	0.07	27	158	$406.9m
110	New South Insurance Company	0.07	6	39	$85.7m
111	American Family Connect Property and Casualty Insurance Company	0.07	1	16	$14.0m
112	Allstate Property and Casualty Insurance Company	0.07	30	127	$411.0m
113	American States Insurance Company	0.07	6	23	$81.4m
114	Amica Mutual Insurance Company	0.07	7	25	$93.7m
115	USAA Casualty Insurance Company	0.08	7	37	$91.5m
116	Allstate Insurance Company	0.09	76	463	$865.8m
117	Farm Family Casualty Insurance Company	0.09	2	12	$22.8m
118	Hartford Insurance Company of the Midwest	0.10	2	7	$20.2m
119	21st Century Security Insurance Company	0.11	1	13	$9.5m
120	American Family Connect Insurance Company	0.11	3	27	$28.3m
121	USAA General Indemnity Company	0.11	6	36	$56.1m
122	Garrison Property and Casualty Insurance Company	0.11	5	25	$45.2m
123	NGM Insurance Company	0.11	1	4	$8.9m
124	Republic-Franklin Insurance Company	0.12	1	1	$8.5m
125	First Liberty Insurance Corporation, the	0.13	3	13	$23.8m
126	A. Central Insurance Company	0.13	4	38	$30.5m
127	United Services Automobile Association	0.13	14	40	$106.4m
128	Tri-State Consumer Insurance Company	0.14	2	34	$14.8m
129	SAFECO Insurance Company of Indiana	0.14	6	19	$44.2m
130	Maidstone Insurance Company	0.14	1	21	$7.3m
131	Farmers Property and Casualty Insurance Company	0.14	1	3	$7.2m
132	Interboro Insurance Company	0.14	1	10	$7.2m
133	Esurance Insurance Company	0.15	5	23	$34.2m
134	Unitrin Preferred Insurance Company	0.15	2	3	$13.5m
135	Mercury Casualty Company	0.15	7	47	$45.4m
136	21st Century North America Insurance Company	0.16	3	15	$19.3m
137	Utica Mutual Insurance Company	0.16	1	2	$6.4m
138	American Modern Home Insurance Company	0.16	1	6	$6.2m
139	Titan Indemnity Company	0.16	1	3	$6.1m
140	AIG Property Casualty Company	0.17	4	7	$23.4m
141	Victoria Automobile Insurance Company	0.19	1	4	$5.4m
142	Farmington Casualty Company	0.19	2	10	$10.6m
143	Progressive Direct Insurance Company	0.21	4	33	$19.4m
144	Citizens Insurance Company of America	0.22	1	2	$4.5m
145	Farmers New Century Insurance Company	0.38	2	7	$5.3m
146	CSAA Fire & Casualty Insurance Company	0.38	5	12	$13.2m
147	Liberty Insurance Corporation	0.38	2	6	$5.2m
148	Nationwide Mutual Fire Insurance Company	0.46	1	4	$2.2m
149	Country-Wide Insurance Company	0.51	59	327	$115.5m
150	Drivers Insurance Company	0.51	1	5	$1.9m
151	Ironshore Indemnity Inc.	0.53	1	2	$1.9m
152	QBE Insurance Corporation	0.54	3	31	$5.6m
153	Nationwide General Insurance Company	0.59	4	8	$6.8m
154	Allstate Indemnity Company	0.61	4	10	$6.6m
155	Warner Insurance Company	0.67	1	4	$1.5m
156	Travelers Property Casualty Insurance Company	0.70	1	10	$1.4m
157	Travelers Indemnity Company of America, the	0.75	1	4	$1.3m
158	Hartford Fire Insurance Company	0.87	3	5	$3.4m
159	Peerless Insurance Company	0.96	5	12	$5.2m
160	Travelers Indemnity Company, the	1.12	6	15	$5.3m
161	Hartford Accident and Indemnity Company	1.29	5	9	$3.9m
162	Philadelphia Indemnity Insurance Company	1.53	5	8	$3.3m
163	SAFECO Insurance Company of America	2.15	4	12	$1.9m
164	Infinity Auto Insurance Company	2.62	1	3	$0.4m
165	Ocean Harbor Casualty Insurance Company	3.33	3	8	$0.9m
166	Permanent General Assurance Corporation	3.34	5	10	$1.5m
167	Merchants Mutual Insurance Company	8.62	2	6	$0.2m
168	Twin City Fire Insurance Company	19.11	23	23	$1.2m
169	New Hampshire Insurance Company	1364.88	6	10	$0.0m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.