New York · Auto insurance · complaints closed in 2019

New York auto insurance complaint rankings: complaints closed in 2019

This is the New York Department of Financial Services ranking of 139 auto insurers for filing year 2019 in its open dataset. The company rows add up to 2,672 complaints closed by DFS, of which 419 were upheld. 75 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Erie Insurance Company	0.00	0	20	$71.3m
2	Hartford Underwriters Insurance Company	0.00	0	15	$68.6m
3	A. Central Insurance Company	0.00	0	13	$62.8m
4	Chubb National Insurance Company	0.00	0	2	$59.5m
5	Farmers Property and Casualty Insurance Company	0.00	0	5	$37.5m
6	Progressive Northwestern Insurance Company	0.00	0	10	$35.0m
7	Main Street America Protection Insurance Company	0.00	0	1	$34.5m
8	21st Century Centennial Insurance Company	0.00	0	4	$29.9m
9	Privilege Underwriters Reciprocal Exchange	0.00	0	3	$24.3m
10	Mercury Casualty Company	0.00	0	12	$23.5m
11	Encompass Home and Auto Insurance Company	0.00	0	3	$21.6m
12	Farm Family Casualty Insurance Company	0.00	0	5	$21.5m
13	Nationwide General Insurance Company	0.00	0	2	$19.2m
14	LM Insurance Corporation	0.00	0	4	$18.5m
15	Merchants Preferred Insurance Company	0.00	0	2	$17.7m
16	Bankers Standard Insurance Company	0.00	0	0	$17.7m
17	Progressive Direct Insurance Company	0.00	0	13	$15.8m
18	Foremost Insurance Company Grand Rapids, Michigan	0.00	0	1	$14.6m
19	Harleysville Insurance Company	0.00	0	2	$14.5m
20	Great Northern Insurance Company	0.00	0	0	$14.4m
21	National General Insurance Company	0.00	0	4	$14.4m
22	Plymouth Rock Assurance Preferred Corporation	0.00	0	2	$14.3m
23	Travelers Commercial Insurance Company	0.00	0	1	$11.4m
24	First Liberty Insurance Corporation, the	0.00	0	1	$10.7m
25	Hartford Insurance Company of the Midwest	0.00	0	2	$10.3m
26	RiverStone International Insurance, Inc.	0.00	0	1	$9.4m
27	American Family Connect Property and Casualty Insurance Company	0.00	0	5	$9.2m
28	Main Street America Assurance Company	0.00	0	4	$8.6m
29	State National Insurance Company, Inc.	0.00	0	0	$8.3m
30	Permanent General Assurance Corporation	0.00	0	6	$8.3m
31	Economy Premier Assurance Company	0.00	0	0	$8.0m
32	Chubb Indemnity Insurance Company	0.00	0	1	$7.4m
33	Unitrin Preferred Insurance Company	0.00	0	1	$7.1m
34	Countryway Insurance Company	0.00	0	5	$6.7m
35	Unitrin Auto and Home Insurance Company	0.00	0	0	$6.7m
36	Phoenix Insurance Company, the	0.00	0	0	$6.6m
37	Unitrin Direct Insurance Company	0.00	0	0	$6.6m
38	Allstate Indemnity Company	0.00	0	3	$6.5m
39	21st Century North America Insurance Company	0.00	0	2	$6.4m
40	American Modern Home Insurance Company	0.00	0	3	$6.0m
41	Encompass Insurance Company of America	0.00	0	1	$5.9m
42	Pacific Employers Insurance Company	0.00	0	0	$5.9m
43	Republic-Franklin Insurance Company	0.00	0	0	$5.8m
44	NGM Insurance Company	0.00	0	1	$5.5m
45	National General Assurance Company	0.00	0	0	$5.3m
46	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	0	$5.3m
47	TravCo Insurance Company	0.00	0	0	$4.9m
48	Sentinel Insurance Company, Ltd.	0.00	0	0	$4.5m
49	Encompass Indemnity Company	0.00	0	1	$4.3m
50	Travelers Indemnity Company of Connecticut, the	0.00	0	0	$4.0m
51	Sterling Insurance Company	0.00	0	1	$4.0m
52	Nationwide Assurance Company	0.00	0	2	$3.6m
53	National Liability & Fire Insurance Company	0.00	0	3	$3.0m
54	Insurance Company of the State of Pennsylvania, the	0.00	0	0	$2.8m
55	Charter Oak Fire Insurance Company, the	0.00	0	0	$2.8m
56	Encompass Property and Casualty Company	0.00	0	0	$2.2m
57	Farmers New Century Insurance Company	0.00	0	0	$2.2m
58	Vigilant Insurance Company	0.00	0	0	$2.2m
59	Bantry Insurance Company	0.00	0	1	$2.2m
60	Ironshore Indemnity Inc.	0.00	0	0	$1.9m
61	Hartford Accident and Indemnity Company	0.00	0	0	$1.6m
62	Citizens Insurance Company of America	0.00	0	0	$1.6m
63	Hartford Fire Insurance Company	0.00	0	0	$1.5m
64	Progressive Northern Insurance Company	0.00	0	0	$1.4m
65	Travelers Indemnity Company, the	0.00	0	3	$1.4m
66	General Casualty Company of Wisconsin	0.00	0	0	$1.4m
67	Property and Casualty Insurance Company of Hartford	0.00	0	0	$1.3m
68	Foremost Signature Insurance Company	0.00	0	0	$1.2m
69	Travelers Casualty Company of Connecticut	0.00	0	0	$1.2m
70	Liberty Insurance Corporation	0.00	0	1	$1.2m
71	Truck Insurance Exchange	0.00	0	0	$1.2m
72	Dairyland Insurance Company	0.00	0	0	$1.2m
73	American Reliable Insurance Company	0.00	0	0	$1.1m
74	Farmington Casualty Company	0.00	0	1	$1.1m
75	Infinity Insurance Company	0.00	0	1	$1.0m
76	GEICO General Insurance Company	0.00	5	62	$2,654.8m
77	Government Employees Insurance Company	0.00	3	111	$743.4m
78	GEICO Indemnity Company	0.01	6	200	$1,177.2m
79	Adirondack Insurance Exchange	0.01	1	20	$108.3m
80	New York Central Mutual Fire Insurance Company	0.01	3	55	$313.8m
81	Farmers Group Property and Casualty Insurance Company	0.01	1	9	$101.7m
82	Progressive Advanced Insurance Company	0.01	5	92	$420.5m
83	Travelers Personal Insurance Company	0.01	4	19	$306.5m
84	Allmerica Financial Alliance Insurance Company	0.01	1	9	$71.3m
85	Liberty Mutual Fire Insurance Company	0.02	3	28	$191.2m
86	Progressive Specialty Insurance Company	0.02	4	56	$254.2m
87	Nationwide Mutual Insurance Company	0.02	1	12	$61.4m
88	Travelers Home and Marine Insurance Company, the	0.02	2	15	$120.5m
89	LM General Insurance Company	0.02	8	92	$420.2m
90	Progressive Max Insurance Company	0.02	4	64	$201.2m
91	Erie Insurance Company of New York	0.02	1	16	$49.9m
92	Nationwide Affinity Insurance Company of America	0.02	3	31	$130.8m
93	Amica Mutual Insurance Company	0.02	2	7	$84.8m
94	American States Insurance Company	0.02	3	31	$123.6m
95	United Services Automobile Association	0.02	3	16	$120.0m
96	Mid-Century Insurance Company	0.03	2	27	$76.8m
97	Esurance Insurance Company	0.03	1	16	$38.0m
98	Preferred Mutual Insurance Company	0.03	2	16	$67.2m
99	Travelers Property Casualty Company of America	0.03	1	5	$32.4m
100	State Farm Mutual Automobile Insurance Company	0.03	51	315	$1,595.6m
101	Esurance Property and Casualty Insurance Company	0.03	1	9	$30.6m
102	Hartford Casualty Insurance Company	0.03	1	8	$30.2m
103	Progressive Casualty Insurance Company	0.04	22	144	$607.6m
104	Allstate Fire and Casualty Insurance Company	0.04	39	240	$1,047.8m
105	AIG Property Casualty Company	0.04	1	5	$26.6m
106	Farmers Casualty Insurance Company	0.04	2	5	$50.9m
107	Essentia Insurance Company	0.04	1	1	$23.8m
108	Travelers Personal Security Insurance Company	0.04	2	10	$47.4m
109	USAA General Indemnity Company	0.05	5	37	$106.0m
110	Old Dominion Insurance Company	0.05	1	4	$20.8m
111	Nationwide Insurance Company of America	0.05	2	7	$38.5m
112	Unitrin Safeguard Insurance Company	0.05	1	3	$18.9m
113	USAA Casualty Insurance Company	0.06	7	24	$123.0m
114	Integon National Insurance Company	0.06	4	39	$66.2m
115	National General Insurance Online, Inc.	0.07	3	16	$44.1m
116	Tri-State Consumer Insurance Company	0.07	1	27	$14.2m
117	Allstate Property and Casualty Insurance Company	0.07	13	38	$184.1m
118	Utica National Insurance Company of Texas	0.07	4	13	$54.7m
119	Plymouth Rock Assurance Corporation of New York	0.08	2	16	$26.3m
120	State Farm Fire and Casualty Company	0.08	11	56	$143.0m
121	Hartford Insurance Company of Illinois	0.08	2	5	$25.5m
122	Utica Mutual Insurance Company	0.10	1	3	$10.1m
123	Kemper Independence Insurance Company	0.10	5	14	$49.3m
124	American Family Connect Insurance Company	0.10	2	7	$19.5m
125	Cincinnati Insurance Company, the	0.10	2	2	$19.4m
126	New South Insurance Company	0.11	8	24	$73.6m
127	Garrison Property and Casualty Insurance Company	0.12	10	41	$80.6m
128	SAFECO Insurance Company of Indiana	0.15	3	9	$20.6m
129	Central Insurance Company	0.16	1	1	$6.2m
130	Allstate Insurance Company	0.16	95	216	$587.2m
131	Amica Property and Casualty Insurance Company	0.20	1	3	$5.0m
132	Philadelphia Indemnity Insurance Company	0.23	1	3	$4.4m
133	CSAA General Insurance Company	0.29	4	8	$13.6m
134	Country-Wide Insurance Company	0.37	32	115	$87.3m
135	American Bankers Insurance Company of Florida	0.41	3	6	$7.3m
136	American Family Home Insurance Company	0.69	1	2	$1.5m
137	CSAA Fire & Casualty Insurance Company	0.87	2	8	$2.3m
138	SAFECO Insurance Company of America	1.02	1	3	$1.0m
139	Harleysville Insurance Company of New York	6.32	2	2	$0.3m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2018, 2017, 2014, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.