New York · Auto insurance · complaints closed in 2009

New York auto insurance complaint rankings: complaints closed in 2009

This is the New York Department of Financial Services ranking of 181 auto insurers for filing year 2009 in its open dataset. The company rows add up to 6,808 complaints closed by DFS, of which 966 were upheld. 65 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

Ranks for filing year 2009 may not match the ranks DFS printed for that year. Press coverage of the printed ranking reported fewer insurers than the 181 in the dataset.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Nationwide Mutual Insurance Company	0.00	0	55	$140.5m
2	Adirondack Insurance Exchange	0.00	0	41	$94.6m
3	Amica Mutual Insurance Company	0.00	0	11	$85.5m
4	Phoenix Insurance Company, the	0.00	0	4	$42.5m
5	Great Northern Insurance Company	0.00	0	8	$40.1m
6	TravCo Insurance Company	0.00	0	4	$28.1m
7	Chubb Indemnity Insurance Company	0.00	0	5	$25.1m
8	Commerce and Industry Insurance Company	0.00	0	4	$23.8m
9	Plymouth Rock Assurance Preferred Corporation	0.00	0	40	$22.7m
10	Economy Premier Assurance Company	0.00	0	5	$21.4m
11	American Commerce Insurance Company	0.00	0	1	$18.6m
12	Progressive Advanced Insurance Company	0.00	0	8	$18.1m
13	Charter Oak Fire Insurance Company, the	0.00	0	2	$16.5m
14	Merchants Preferred Insurance Company	0.00	0	2	$14.5m
15	Republic-Franklin Insurance Company	0.00	0	4	$13.7m
16	Citizens Insurance Company of America	0.00	0	4	$12.4m
17	Liberty Insurance Corporation	0.00	0	11	$12.3m
18	USAA General Indemnity Company	0.00	0	12	$12.1m
19	21st Century North America Insurance Company	0.00	0	3	$12.0m
20	Foremost Insurance Company Grand Rapids, Michigan	0.00	0	4	$10.9m
21	Essentia Insurance Company	0.00	0	0	$10.0m
22	Travelers Commercial Insurance Company	0.00	0	2	$10.0m
23	Massachusetts Bay Insurance Company	0.00	0	3	$9.2m
24	Associated Indemnity Corporation	0.00	0	0	$7.5m
25	National General Insurance Company	0.00	0	4	$7.2m
26	Response Worldwide Insurance Company	0.00	0	7	$7.1m
27	Encompass Home and Auto Insurance Company	0.00	0	8	$6.7m
28	21st Century Premier Insurance Company	0.00	0	2	$6.7m
29	Vigilant Insurance Company	0.00	0	0	$6.7m
30	Balboa Insurance Company	0.00	0	0	$6.5m
31	Travelers Casualty Company of Connecticut	0.00	0	2	$6.3m
32	Nationwide Property and Casualty Insurance Company	0.00	0	8	$5.7m
33	Bankers Standard Insurance Company	0.00	0	0	$5.6m
34	National General Assurance Company	0.00	0	3	$5.5m
35	MIC Property and Casualty Insurance Corporation	0.00	0	2	$5.3m
36	Cim Insurance Corporation	0.00	0	1	$5.2m
37	American Automobile Insurance Company	0.00	0	0	$5.0m
38	Blue Ridge Indemnity Company	0.00	0	0	$4.8m
39	Central Insurance Company	0.00	0	2	$4.7m
40	Kemper Financial Indemnity Company	0.00	0	1	$4.5m
41	SAFECO Insurance Company of America	0.00	0	8	$4.4m
42	American Bankers Insurance Company of Florida	0.00	0	2	$4.3m
43	Countryway Insurance Company	0.00	0	4	$3.8m
44	Harleysville Insurance Company of New York	0.00	0	4	$3.7m
45	American Family Home Insurance Company	0.00	0	2	$3.6m
46	Twin City Fire Insurance Company	0.00	0	4	$3.3m
47	Travelers Indemnity Company of America, the	0.00	0	6	$3.2m
48	Graphic Arts Mutual Insurance Company	0.00	0	0	$3.2m
49	Hartford Underwriters Insurance Company	0.00	0	1	$2.8m
50	Unitrin Direct Property & Casualty Company	0.00	0	2	$2.7m
51	Utica National Assurance Company	0.00	0	4	$2.5m
52	Trisura Insurance Company	0.00	0	1	$2.4m
53	Old Dominion Insurance Company	0.00	0	0	$2.4m
54	Integon Preferred Insurance Company	0.00	0	0	$2.3m
55	National Surety Corporation	0.00	0	0	$2.3m
56	Philadelphia Indemnity Insurance Company	0.00	0	2	$2.1m
57	Pacific Indemnity Company	0.00	0	0	$1.8m
58	Sterling Insurance Company	0.00	0	3	$1.8m
59	Merchants Mutual Insurance Company	0.00	0	11	$1.8m
60	Nationwide Assurance Company	0.00	0	2	$1.7m
61	Harleysville Worcester Insurance Company	0.00	0	0	$1.4m
62	American Reliable Insurance Company	0.00	0	0	$1.4m
63	Metropolitan General Insurance Company	0.00	0	1	$1.2m
64	Chubb National Insurance Company	0.00	0	1	$1.2m
65	Hermitage Insurance Company	0.00	0	3	$1.2m
66	Progressive Northern Insurance Company	0.01	1	8	$110.7m
67	New South Insurance Company	0.01	1	35	$84.4m
68	GEICO General Insurance Company	0.01	15	448	$1,227.7m
69	Government Employees Insurance Company	0.02	7	485	$457.2m
70	Erie Insurance Company	0.02	1	28	$60.4m
71	GEICO Indemnity Company	0.02	12	348	$605.3m
72	Kemper Independence Insurance Company	0.02	1	18	$47.9m
73	New York Central Mutual Fire Insurance Company	0.02	5	152	$227.6m
74	Encompass Indemnity Company	0.03	1	13	$40.0m
75	Travelers Property Casualty Company of America	0.03	6	81	$210.9m
76	Encompass Insurance Company of America	0.03	1	15	$30.5m
77	Farmers Casualty Insurance Company	0.03	5	46	$148.5m
78	Progressive Direct Insurance Company	0.03	4	75	$117.6m
79	Unitrin Preferred Insurance Company	0.04	1	9	$28.2m
80	Allmerica Financial Alliance Insurance Company	0.04	2	15	$53.6m
81	Progressive Northwestern Insurance Company	0.04	2	16	$49.9m
82	Nationwide Insurance Company of America	0.04	3	16	$73.9m
83	Farmers Group Property and Casualty Insurance Company	0.04	3	29	$72.7m
84	Travelers Indemnity Company of Connecticut, the	0.04	1	4	$23.5m
85	Progressive Specialty Insurance Company	0.04	1	8	$22.5m
86	Liberty Mutual Fire Insurance Company	0.05	21	231	$459.8m
87	American Family Connect Property and Casualty Insurance Company	0.05	1	5	$21.1m
88	Allstate Property and Casualty Insurance Company	0.05	25	94	$490.0m
89	United Services Automobile Association	0.05	5	41	$94.4m
90	Farmington Casualty Company	0.05	1	18	$18.4m
91	Main Street America Assurance Company	0.05	2	5	$36.6m
92	Unitrin Auto and Home Insurance Company	0.06	2	16	$35.1m
93	First Liberty Insurance Corporation, the	0.06	1	12	$16.5m
94	State Farm Mutual Automobile Insurance Company	0.06	60	610	$962.9m
95	Progressive Preferred Insurance Company	0.06	9	71	$142.5m
96	State Farm Fire and Casualty Company	0.07	10	78	$148.1m
97	Nationwide Mutual Fire Insurance Company	0.07	2	25	$28.3m
98	Sentinel Insurance Company, Ltd.	0.07	5	28	$69.5m
99	USAA Casualty Insurance Company	0.07	6	32	$81.9m
100	21st Century Indemnity Insurance Company	0.08	2	37	$25.7m
101	Eveready Insurance Company	0.08	1	25	$12.4m
102	Praetorian Insurance Company	0.08	2	37	$24.7m
103	RiverStone International Insurance, Inc.	0.09	1	12	$11.6m
104	Hartford Accident and Indemnity Company	0.09	1	15	$11.5m
105	Hartford Insurance Company of Illinois	0.09	7	37	$77.8m
106	Progressive Max Insurance Company	0.09	1	6	$11.0m
107	Preferred Mutual Insurance Company	0.09	5	37	$52.7m
108	Encompass Property and Casualty Company	0.10	1	4	$9.8m
109	Hartford Insurance Company of the Midwest	0.10	4	17	$38.3m
110	A. Central Insurance Company	0.11	5	49	$46.9m
111	Hartford Fire Insurance Company	0.11	1	4	$9.2m
112	Utica National Insurance Company of Texas	0.12	1	2	$8.2m
113	Plymouth Rock Assurance Corporation of New York	0.12	4	41	$32.7m
114	Travelers Home and Marine Insurance Company, the	0.13	15	43	$118.7m
115	CSAA Fire & Casualty Insurance Company	0.13	1	8	$7.8m
116	Standard Fire Insurance Company, the	0.14	1	5	$7.4m
117	Automobile Insurance Company of Hartford, Connecticut, the	0.14	4	7	$29.3m
118	Insurance Company of the State of Pennsylvania, the	0.14	4	21	$28.5m
119	Allstate Insurance Company	0.14	180	1,023	$1,269.4m
120	American States Insurance Company	0.15	1	7	$6.6m
121	Progressive Casualty Insurance Company	0.15	2	70	$13.1m
122	Response Worldwide Direct Auto Insurance Company	0.15	1	5	$6.5m
123	Peerless Insurance Company	0.16	10	35	$62.8m
124	Warner Insurance Company	0.16	2	14	$12.5m
125	Response Insurance Company	0.16	1	10	$6.3m
126	Mercury Casualty Company	0.16	5	29	$30.7m
127	Farm Family Casualty Insurance Company	0.17	4	13	$23.6m
128	Lincoln General Insurance Company	0.17	8	120	$45.8m
129	NGM Insurance Company	0.18	3	16	$17.1m
130	Farmers Property and Casualty Insurance Company	0.19	1	4	$5.2m
131	Unitrin Advantage Insurance Company	0.20	1	8	$5.0m
132	21st Century Centennial Insurance Company	0.20	2	12	$10.1m
133	Esurance Insurance Company	0.20	12	88	$59.0m
134	Truck Insurance Exchange	0.21	6	20	$28.9m
135	Bantry Insurance Company	0.21	5	24	$23.9m
136	Garrison Property and Casualty Insurance Company	0.22	1	3	$4.5m
137	American Modern Home Insurance Company	0.23	2	9	$8.6m
138	Nationwide General Insurance Company	0.23	7	53	$30.2m
139	Property and Casualty Insurance Company of Hartford	0.25	1	2	$4.0m
140	Interboro Insurance Company	0.27	2	16	$7.5m
141	SAFECO Insurance Company of Indiana	0.28	3	7	$10.8m
142	Maidstone Insurance Company	0.28	14	98	$50.2m
143	Drivers Insurance Company	0.30	1	8	$3.3m
144	Farmers New Century Insurance Company	0.31	6	25	$19.4m
145	Country-Wide Insurance Company	0.31	24	358	$77.2m
146	Dairyland Insurance Company	0.32	1	6	$3.1m
147	Ocean Harbor Casualty Insurance Company	0.32	2	19	$6.2m
148	American Home Assurance Company	0.34	1	4	$2.9m
149	Fireman's Fund Insurance Company	0.39	1	3	$2.6m
150	Federal Insurance Company	0.40	1	6	$2.5m
151	Maidstone Insurance Company	0.40	8	31	$19.8m
152	Landmark Insurance Company	0.44	1	1	$2.3m
153	QBE Insurance Corporation	0.48	7	34	$14.6m
154	Travelers Indemnity Company, the	0.49	5	49	$10.3m
155	Integon National Insurance Company	0.50	1	5	$2.0m
156	Tri-State Consumer Insurance Company	0.50	9	60	$18.1m
157	GEICO Casualty Company	0.62	1	29	$1.6m
158	Unitrin Direct Insurance Company	0.77	8	33	$10.4m
159	New Hampshire Insurance Company	0.83	7	13	$8.4m
160	Hartford Casualty Insurance Company	0.91	2	12	$2.2m
161	21st Century Insurance Company	1.16	2	19	$1.7m
162	Tesla Property & Casualty, Inc.	1.16	1	3	$0.9m
163	Allstate Indemnity Company	1.17	12	43	$10.2m
164	Merastar Insurance Company	1.22	1	2	$0.8m
165	Permanent General Assurance Corporation	1.26	3	9	$2.4m
166	Travelers Property Casualty Insurance Company	1.52	5	27	$3.3m
167	Utica Mutual Insurance Company	1.67	7	25	$4.2m
168	Hanover Insurance Company, the	1.70	4	21	$2.4m
169	Safeco National Insurance Company	1.70	1	2	$0.6m
170	AIU Insurance Company	1.71	3	11	$1.8m
171	Infinity Insurance Company	2.11	5	12	$2.4m
172	Infinity Standard Insurance Company	2.31	2	4	$0.9m
173	Trumbull Insurance Company	2.72	1	5	$0.4m
174	AIG Property Casualty Company	3.37	2	10	$0.6m
175	National Continental Insurance Company	6.94	1	7	$0.1m
176	Hudson Insurance Company	8.92	3	5	$0.3m
177	ACE American Insurance Company	12.59	1	4	$0.1m
178	Granite State Insurance Company	14.25	1	1	$0.1m
179	Long Island Insurance Company	25.89	265	355	$10.2m
180	Zurich American Insurance Company	36.58	1	2	$0.0m
181	Victoria Fire & Casualty Company	152.94	1	3	$0.0m

Other filing years: 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017, 2014, 2013, 2012, 2011, 2010

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.