New York · Auto insurance · complaints closed in 2020

New York auto insurance complaint rankings: complaints closed in 2020

This is the New York Department of Financial Services ranking of 135 auto insurers for filing year 2020 in its open dataset. The company rows add up to 3,153 complaints closed by DFS, of which 437 were upheld. 63 insurers had no upheld complaints.

DFS titles its printed ranking reports by the following year. For example, its 2024 Auto Ranking Report matches filing year 2023 here. DFS report totals can differ slightly from the sum of the dataset rows.

How to read the New York ranking

The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.


1	Adirondack Insurance Exchange	0.00	0	20	$107.1m
2	Chubb National Insurance Company	0.00	0	2	$65.0m
3	Preferred Mutual Insurance Company	0.00	0	13	$63.5m
4	Erie Insurance Company of New York	0.00	0	5	$53.2m
5	Main Street America Protection Insurance Company	0.00	0	0	$43.8m
6	Plymouth Rock Assurance Preferred Corporation	0.00	0	4	$42.9m
7	Progressive Northwestern Insurance Company	0.00	0	5	$36.0m
8	Travelers Property Casualty Company of America	0.00	0	5	$28.2m
9	AIG Property Casualty Company	0.00	0	3	$26.6m
10	Palisades Insurance Company	0.00	0	5	$23.9m
11	Encompass Home and Auto Insurance Company	0.00	0	3	$20.3m
12	Farm Family Casualty Insurance Company	0.00	0	7	$19.3m
13	Merchants Preferred Insurance Company	0.00	0	2	$18.4m
14	SAFECO Insurance Company of Indiana	0.00	0	1	$17.2m
15	Old Dominion Insurance Company	0.00	0	6	$16.1m
16	Bankers Standard Insurance Company	0.00	0	0	$15.5m
17	Great Northern Insurance Company	0.00	0	0	$13.6m
18	Standard Fire Insurance Company, the	0.00	0	3	$11.2m
19	Harleysville Insurance Company	0.00	0	3	$11.1m
20	Travelers Commercial Insurance Company	0.00	0	0	$9.9m
21	Hartford Insurance Company of the Midwest	0.00	0	0	$8.9m
22	First Liberty Insurance Corporation, the	0.00	0	0	$8.7m
23	RiverStone International Insurance, Inc.	0.00	0	3	$8.7m
24	American Family Connect Property and Casualty Insurance Company	0.00	0	1	$7.8m
25	Main Street America Assurance Company	0.00	0	4	$7.3m
26	Economy Premier Assurance Company	0.00	0	1	$7.1m
27	Chubb Indemnity Insurance Company	0.00	0	2	$7.0m
28	Countryway Insurance Company	0.00	0	1	$6.7m
29	Central Insurance Company	0.00	0	2	$6.6m
30	Unitrin Preferred Insurance Company	0.00	0	1	$6.0m
31	American Modern Home Insurance Company	0.00	0	0	$5.9m
32	Phoenix Insurance Company, the	0.00	0	0	$5.6m
33	Unitrin Auto and Home Insurance Company	0.00	0	0	$5.6m
34	Unitrin Direct Insurance Company	0.00	0	0	$5.5m
35	State National Insurance Company, Inc.	0.00	0	0	$5.5m
36	Republic-Franklin Insurance Company	0.00	0	1	$5.1m
37	National General Assurance Company	0.00	0	6	$5.1m
38	Pacific Employers Insurance Company	0.00	0	0	$5.1m
39	Allstate Indemnity Company	0.00	0	10	$5.1m
40	21st Century North America Insurance Company	0.00	0	0	$4.9m
41	Encompass Insurance Company of America	0.00	0	0	$4.9m
42	Automobile Insurance Company of Hartford, Connecticut, the	0.00	0	1	$4.9m
43	NGM Insurance Company	0.00	0	0	$4.8m
44	TravCo Insurance Company	0.00	0	1	$4.3m
45	Sterling Insurance Company	0.00	0	0	$4.1m
46	Encompass Indemnity Company	0.00	0	0	$3.6m
47	Nationwide Assurance Company	0.00	0	1	$3.5m
48	Amica Property and Casualty Insurance Company	0.00	0	0	$3.3m
49	Charter Oak Fire Insurance Company, the	0.00	0	1	$2.4m
50	Vigilant Insurance Company	0.00	0	0	$2.1m
51	Insurance Company of the State of Pennsylvania, the	0.00	0	2	$2.0m
52	Ironshore Indemnity Inc.	0.00	0	0	$2.0m
53	Farmers New Century Insurance Company	0.00	0	0	$2.0m
54	Bantry Insurance Company	0.00	0	2	$1.7m
55	American Family Home Insurance Company	0.00	0	0	$1.6m
56	Hartford Accident and Indemnity Company	0.00	0	2	$1.4m
57	United Farm Family Insurance Company	0.00	0	0	$1.3m
58	Citizens Insurance Company of America	0.00	0	1	$1.2m
59	Travelers Indemnity Company, the	0.00	0	1	$1.2m
60	Property and Casualty Insurance Company of Hartford	0.00	0	0	$1.2m
61	Blue Ridge Indemnity Company	0.00	0	0	$1.1m
62	Berkley Insurance Company	0.00	0	0	$1.1m
63	Travelers Casualty Company of Connecticut	0.00	0	0	$1.1m
64	Progressive Specialty Insurance Company	0.01	2	48	$262.9m
65	GEICO Indemnity Company	0.01	9	200	$1,127.1m
66	Travelers Home and Marine Insurance Company, the	0.01	1	6	$103.8m
67	Garrison Property and Casualty Insurance Company	0.01	1	22	$84.9m
68	Progressive Advanced Insurance Company	0.01	6	115	$458.7m
69	Government Employees Insurance Company	0.01	10	140	$729.2m
70	Hartford Underwriters Insurance Company	0.01	1	18	$71.9m
71	Travelers Personal Insurance Company	0.02	5	35	$331.4m
72	Nationwide General Insurance Company	0.02	1	17	$66.0m
73	A. Central Insurance Company	0.02	1	13	$63.5m
74	Utica National Insurance Company of Texas	0.02	1	6	$60.9m
75	LM General Insurance Company	0.02	9	110	$530.0m
76	Progressive Max Insurance Company	0.02	4	64	$232.0m
77	Nationwide Affinity Insurance Company of America	0.02	2	18	$106.2m
78	GEICO General Insurance Company	0.02	49	502	$2,588.2m
79	Farmers Property and Casualty Insurance Company	0.02	1	6	$50.5m
80	Travelers Personal Security Insurance Company	0.02	1	7	$47.5m
81	Farmers Casualty Insurance Company	0.02	1	3	$46.2m
82	American States Insurance Company	0.02	3	19	$132.3m
83	Allstate Fire and Casualty Insurance Company	0.02	26	216	$1,122.4m
84	New York Central Mutual Fire Insurance Company	0.02	8	68	$327.2m
85	Mid-Century Insurance Company	0.03	2	22	$76.0m
86	Allmerica Financial Alliance Insurance Company	0.03	2	9	$67.3m
87	Progressive Casualty Insurance Company	0.03	19	142	$610.1m
88	Liberty Mutual Fire Insurance Company	0.03	5	34	$158.3m
89	Nationwide Insurance Company of America	0.03	1	4	$31.4m
90	Essentia Insurance Company	0.04	1	2	$27.8m
91	Privilege Underwriters Reciprocal Exchange	0.04	1	1	$27.5m
92	Nationwide Mutual Insurance Company	0.04	2	6	$53.9m
93	State Farm Mutual Automobile Insurance Company	0.04	60	364	$1,597.3m
94	Farmers Group Property and Casualty Insurance Company	0.04	4	15	$100.6m
95	Integon National Insurance Company	0.04	2	39	$49.2m
96	Cincinnati Insurance Company, the	0.04	1	3	$24.2m
97	United Services Automobile Association	0.04	5	18	$120.4m
98	Erie Insurance Company	0.04	3	24	$72.2m
99	Mercury Casualty Company	0.04	1	8	$23.6m
100	Hartford Insurance Company of Illinois	0.04	1	6	$23.1m
101	LM Insurance Corporation	0.05	1	7	$20.5m
102	Esurance Property and Casualty Insurance Company	0.05	2	21	$37.4m
103	New South Insurance Company	0.06	3	27	$52.8m
104	Allstate Property and Casualty Insurance Company	0.06	10	43	$164.2m
105	Amica Mutual Insurance Company	0.07	5	13	$74.0m
106	Esurance Insurance Company	0.07	3	19	$44.1m
107	Hartford Casualty Insurance Company	0.07	2	4	$27.4m
108	Kemper Independence Insurance Company	0.08	3	19	$40.0m
109	Foremost Insurance Company Grand Rapids, Michigan	0.08	1	4	$13.3m
110	CSAA General Insurance Company	0.08	1	8	$12.9m
111	USAA Casualty Insurance Company	0.08	10	44	$128.3m
112	21st Century Centennial Insurance Company	0.08	2	10	$23.7m
113	Allstate Insurance Company	0.10	53	168	$535.8m
114	Utica Mutual Insurance Company	0.10	1	1	$9.9m
115	Progressive Direct Insurance Company	0.12	2	20	$16.8m
116	National General Insurance Company	0.12	2	10	$16.7m
117	Unitrin Safeguard Insurance Company	0.13	4	19	$31.8m
118	American Bankers Insurance Company of Florida	0.13	1	3	$7.7m
119	USAA General Indemnity Company	0.13	14	43	$106.8m
120	American Family Connect Insurance Company	0.13	2	8	$14.8m
121	State Farm Fire and Casualty Company	0.15	18	49	$122.5m
122	Country-Wide Insurance Company	0.18	14	62	$76.2m
123	Tri-State Consumer Insurance Company	0.19	3	20	$15.7m
124	Plymouth Rock Assurance Corporation of New York	0.26	5	19	$19.2m
125	Sentinel Insurance Company, Ltd.	0.27	1	1	$3.8m
126	Travelers Indemnity Company of Connecticut, the	0.29	1	1	$3.5m
127	National General Insurance Online, Inc.	0.30	8	13	$26.8m
128	Permanent General Assurance Corporation	0.32	3	10	$9.4m
129	Philadelphia Indemnity Insurance Company	0.44	2	6	$4.5m
130	Encompass Property and Casualty Company	0.51	1	1	$2.0m
131	Hartford Fire Insurance Company	0.75	1	2	$1.3m
132	National Liability & Fire Insurance Company	0.93	2	6	$2.1m
133	Midvale Indemnity Company	0.94	1	2	$1.1m
134	Trumbull Insurance Company	1.50	1	2	$0.7m
135	CSAA Fire & Casualty Insurance Company	2.46	2	7	$0.8m

Other filing years: 2024, 2023, 2022, 2021, 2019, 2018, 2017, 2014, 2013, 2012, 2011, 2010, 2009

Sources

New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.