Companies ยท NAIC 37850
Pacific Specialty Insurance Company: complaint record
Pacific Specialty Insurance Company (NAIC company code 37850) appears in public complaint data from the insurance regulators in New York and California. In New York's auto insurance complaint rankings for complaints closed in 2010 it was ranked 170 of 179 (rank 1 has the fewest upheld complaints for its premiums), with 1 upheld complaint and 3.42 upheld complaints per million dollars of premiums.
New York auto insurance
| Complaints closed in | Filed as | Rank | Upheld per $1m | Upheld | Question of fact | Not upheld | Premiums written |
|---|---|---|---|---|---|---|---|
| 2010 | Pacific Specialty Insurance Company | 170 of 179 | 3.42 | 1 | 0 | 1 | $0.29m |
See the full New York list for complaints closed in 2010
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| California | Homeowners | 2025 (2026 study) | Pacific Specialty Insurance Company | Rank 50 of 50, 22.8 justified per 100,000 | 38 justified | Full list |
How to read the New York ranking
The Department of Financial Services ranks auto insurers by upheld complaints per million dollars of premiums over a two-year period. A complaint is upheld when DFS agrees with the consumer that the insurer made an inappropriate decision. DFS notes that "only one or two additional upheld complaints per year can have a significant impact on a smaller insurer" and that because every auto insurer is ranked, "some must be at the bottom of each year's list even if every company is performing well." The ranking includes only complaints received by DFS.
How to read the California complaint study
The California Department of Insurance ranks large insurers by justified complaints per 100,000 earned exposures (auto and homeowners) or per 100,000 mean policies in force (individual life). CDI counts a complaint as justified under the definitions in California Insurance Code section 12921.1. The study covers the top 50 companies in each line and counts complaints closed in each year.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- New York State Department of Financial Services, Automobile Insurance Company Complaint Rankings: Beginning 2009 (dataset h2wd-9xfe), data.ny.gov
- California Department of Insurance, Consumer Complaint Study, 2026 edition
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.