Illinois · Auto · 2025
Illinois auto insurance complaints by company, 2025
Illinois listed 75 auto companies with enough complaints for 2025. The ratio is complaints per $1M earned premium. The industry average was 0.2657, from 3,786 complaints across all companies. Lowest ratio first. A complaint can have more than one reason.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
| Country Preferred Insurance Company | 0.0381 | 20 | $525,498,526 | 17 | 4 | 0 | 0 |
| Great West Casualty Company | 0.0436 | 5 | $114,673,309 | 4 | 1 | 1 | 0 |
| West Bend Mutual Insurance Company | 0.0608 | 6 | $98,695,731 | 6 | 2 | 2 | 2 |
| Acuity, A Mutual Insurance Company | 0.0667 | 6 | $89,909,071 | 5 | 1 | 0 | 0 |
| American Family Mutual Insurance Company S I | 0.0821 | 11 | $134,033,572 | 10 | 1 | 0 | 0 |
| Country Mutual Insurance Company | 0.0892 | 22 | $246,774,239 | 15 | 5 | 2 | 0 |
| Illinois Farmers Insurance Company | 0.0982 | 11 | $112,064,126 | 10 | 1 | 3 | 1 |
| Artisan and Truckers Casualty Company | 0.1006 | 28 | $278,439,662 | 23 | 5 | 2 | 1 |
| Allmerica Financial Alliance Insurance Company | 0.1035 | 7 | $67,622,345 | 5 | 2 | 0 | 0 |
| Standard Fire Insurance Company (The) | 0.1064 | 21 | $197,344,209 | 14 | 5 | 3 | 1 |
| Geico Marine Insurance Company | 0.1076 | 8 | $74,320,315 | 5 | 3 | 0 | 0 |
| National Specialty Insurance Company | 0.1093 | 8 | $73,211,768 | 8 | 0 | 0 | 0 |
| American Family Insurance Company | 0.1110 | 20 | $180,120,280 | 15 | 4 | 3 | 1 |
| Trumbull Insurance Company | 0.1144 | 5 | $43,695,658 | 3 | 1 | 1 | 0 |
| Liberty Surplus Insurance Corporation | 0.1309 | 15 | $114,586,412 | 14 | 3 | 3 | 3 |
| Zurich American Insurance Company | 0.1318 | 10 | $75,869,494 | 10 | 0 | 0 | 0 |
| Pekin Insurance Company | 0.1360 | 8 | $58,827,211 | 6 | 2 | 0 | 0 |
| Erie Insurance Exchange | 0.1397 | 33 | $236,241,005 | 23 | 8 | 4 | 0 |
| USAA General Indemnity Company | 0.1487 | 11 | $73,960,214 | 9 | 1 | 1 | 0 |
| National Union Fire Insurance Co of Pittsburgh, PA | 0.1534 | 9 | $58,661,637 | 9 | 0 | 0 | 0 |
| State Farm Mutual Automobile Insurance Company | 0.1625 | 550 | $3,383,976,746 | 464 | 105 | 63 | 19 |
| Progressive Northern Insurance Company | 0.1708 | 109 | $638,253,652 | 90 | 19 | 9 | 1 |
| Encompass Insurance Company | 0.1792 | 16 | $89,285,431 | 13 | 1 | 1 | 2 |
| Auto Owners Insurance Company | 0.1828 | 14 | $76,586,520 | 12 | 3 | 1 | 0 |
| Allstate Fire and Casualty Insurance Company | 0.1833 | 137 | $747,396,184 | 107 | 25 | 20 | 1 |
| Allstate Property and Casualty Insurance Company | 0.1858 | 6 | $32,288,406 | 4 | 2 | 1 | 0 |
| Farmers New Century Insurance Company | 0.1922 | 10 | $52,042,184 | 8 | 2 | 1 | 0 |
| GEICO Secure Insurance Company | 0.1953 | 45 | $230,413,314 | 36 | 11 | 7 | 1 |
| United Services Automobile Association | 0.2151 | 19 | $88,348,843 | 14 | 4 | 4 | 0 |
| Shelter Mutual Insurance Company | 0.2199 | 9 | $40,935,785 | 8 | 1 | 0 | 0 |
| Liberty Mutual Personal Insurance Company | 0.2222 | 18 | $81,008,618 | 8 | 9 | 3 | 0 |
| USAA Casualty Insurance Company | 0.2262 | 22 | $97,278,519 | 19 | 4 | 3 | 2 |
| Geico Casualty Company | 0.2424 | 55 | $226,855,974 | 39 | 14 | 6 | 2 |
| Safeco Insurance Company of Illinois | 0.2431 | 18 | $74,030,391 | 10 | 7 | 5 | 1 |
| GEICO Choice Insurance Company | 0.2467 | 9 | $36,486,106 | 8 | 1 | 2 | 1 |
| Auto Club Insurance Association | 0.2501 | 40 | $159,932,341 | 22 | 13 | 13 | 0 |
| Geico Indemnity Company | 0.2594 | 29 | $111,807,784 | 19 | 8 | 3 | 1 |
| Garrison Property And Casualty Assn | 0.2634 | 11 | $41,753,947 | 7 | 2 | 3 | 0 |
| Safeco Insurance Company of Oregon | 0.2682 | 10 | $37,286,059 | 9 | 0 | 1 | 0 |
| Allstate North American Insurance Company | 0.2891 | 89 | $307,819,829 | 53 | 31 | 16 | 1 |
| Government Employees Insurance Company | 0.3027 | 8 | $26,424,782 | 5 | 4 | 3 | 1 |
| Progressive Universal Insurance Company | 0.3047 | 285 | $935,363,149 | 227 | 56 | 21 | 6 |
| Allstate Insurance Company | 0.3334 | 16 | $47,985,821 | 13 | 4 | 5 | 3 |
| Geico General Insurance Company | 0.3752 | 16 | $42,647,660 | 10 | 6 | 3 | 1 |
| Bristol West Insurance Company | 0.4076 | 32 | $78,502,024 | 22 | 9 | 9 | 2 |
| Mercury Insurance Company of Illinois | 0.4131 | 7 | $16,943,511 | 6 | 2 | 1 | 0 |
| Hartford Insurance Company of the Southeast | 0.4241 | 11 | $25,934,494 | 4 | 6 | 3 | 0 |
| Lemonade Insurance Company | 0.4702 | 5 | $10,634,535 | 3 | 2 | 0 | 0 |
| Esurance Property & Casualty Ins Co | 0.4748 | 12 | $25,274,983 | 11 | 1 | 0 | 0 |
| Permanent General Assurance Corporation of Ohio | 0.5057 | 21 | $41,527,726 | 19 | 1 | 1 | 0 |
| MGA Insurance Company Inc. | 0.5641 | 5 | $8,864,015 | 4 | 1 | 1 | 0 |
| State Farm Fire & Casualty Company | 0.6089 | 114 | $187,210,015 | 92 | 19 | 13 | 4 |
| Integon Casualty Insurance Company | 0.6169 | 48 | $77,810,149 | 37 | 6 | 9 | 0 |
| Kemper Reciprocal | 0.6673 | 33 | $49,449,781 | 31 | 0 | 1 | 1 |
| Stonegate Insurance Company | 0.6728 | 8 | $11,890,140 | 7 | 2 | 2 | 1 |
| Everspan Financial Guarantee Corp | 0.6833 | 5 | $7,317,453 | 3 | 2 | 0 | 0 |
| Ace American Insurance Company | 0.7477 | 7 | $9,362,455 | 7 | 0 | 0 | 0 |
| Unique Insurance Company | 0.7752 | 52 | $67,082,229 | 47 | 5 | 2 | 0 |
| American Property & Casualty Insurance Company | 0.8357 | 6 | $7,179,365 | 5 | 1 | 1 | 0 |
| Falcon Insurance Company | 0.8425 | 7 | $8,308,805 | 7 | 1 | 1 | 1 |
| First Acceptance Insurance Company Inc. | 0.8723 | 13 | $14,903,130 | 13 | 0 | 0 | 0 |
| American Access Casualty Company | 0.9210 | 28 | $30,400,809 | 28 | 0 | 0 | 0 |
| Safeway Insurance Company | 1.0254 | 34 | $33,157,691 | 32 | 2 | 0 | 0 |
| State National Insurance Company Inc. | 1.2514 | 41 | $32,764,430 | 39 | 1 | 2 | 0 |
| Founders Insurance Company | 1.2730 | 26 | $20,424,929 | 26 | 1 | 1 | 1 |
| American Freedom Insurance Company | 1.6847 | 41 | $24,337,245 | 39 | 3 | 3 | 2 |
| Progressive Direct Insurance Company | 1.7478 | 17 | $9,726,516 | 11 | 3 | 3 | 0 |
| Tesla Insurance Company | 1.7555 | 9 | $5,126,609 | 9 | 1 | 1 | 1 |
| Loya Insurance Company | 1.8218 | 20 | $10,978,314 | 18 | 2 | 0 | 0 |
| Direct Auto Insurance Company | 1.8919 | 87 | $45,984,929 | 84 | 3 | 3 | 0 |
| First Chicago Insurance Company | 2.5215 | 251 | $99,544,836 | 239 | 33 | 28 | 22 |
| United Security Insurance Company | 3.4228 | 54 | $15,776,598 | 51 | 6 | 3 | 3 |
| American Heartland Insurance Company | 3.4291 | 63 | $18,372,299 | 59 | 6 | 2 | 0 |
| American Alliance Casualty Company | 3.8313 | 404 | $105,448,363 | 389 | 13 | 20 | 2 |
| United Equitable Insurance Company | 3.9025 | 88 | $22,549,692 | 84 | 8 | 5 | 0 |
Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.