Illinois · Auto · 2023
Illinois auto insurance complaints by company, 2023
Illinois listed 70 auto companies with enough complaints for 2023. The ratio is complaints per $1M earned premium. The industry average was 0.2885, from 3,484 complaints across all companies. Lowest ratio first. A complaint can have more than one reason.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
| Country Preferred Insurance Company | 0.0486 | 21 | $431,992,064 | 18 | 6 | 2 | 1 |
| Country Mutual Insurance Company | 0.0653 | 14 | $214,557,796 | 13 | 3 | 3 | 2 |
| Illinois Farmers Insurance Company | 0.0682 | 10 | $146,734,365 | 9 | 2 | 1 | 1 |
| West Bend Mutual Insurance Company | 0.0792 | 7 | $88,371,538 | 5 | 2 | 1 | 0 |
| West Bend Mutual Insurance Company | 0.0792 | 7 | $88,371,538 | 5 | 2 | 1 | 0 |
| Artisan and Truckers Casualty Company | 0.0794 | 21 | $264,541,369 | 18 | 5 | 3 | 2 |
| United Services Automobile Association | 0.0903 | 7 | $77,531,059 | 6 | 2 | 3 | 1 |
| American Family Mutual Insurance Company S I | 0.1137 | 16 | $140,760,283 | 12 | 5 | 2 | 1 |
| Economy Premier Assurance Company | 0.1157 | 8 | $69,144,198 | 6 | 4 | 4 | 3 |
| American Family Insurance Company | 0.1165 | 22 | $188,775,336 | 14 | 9 | 6 | 2 |
| USAA Casualty Insurance Company | 0.1325 | 11 | $83,038,057 | 9 | 2 | 1 | 0 |
| State Farm Mutual Automobile Insurance Company | 0.1400 | 399 | $2,848,983,470 | 285 | 146 | 69 | 41 |
| Erie Insurance Exchange | 0.1414 | 23 | $162,663,350 | 15 | 11 | 4 | 4 |
| Truck Insurance Exchange | 0.1422 | 6 | $42,203,849 | 4 | 3 | 2 | 1 |
| GEICO Secure Insurance Company | 0.1481 | 33 | $222,848,984 | 25 | 10 | 6 | 2 |
| Progressive Northern Insurance Company | 0.1522 | 62 | $407,264,809 | 57 | 11 | 6 | 5 |
| Standard Fire Insurance Company (The) | 0.1589 | 27 | $169,884,106 | 19 | 9 | 3 | 1 |
| Unique Ins Co | 0.1751 | 11 | $62,829,900 | 10 | 3 | 1 | 1 |
| Geico Casualty Company | 0.1914 | 61 | $318,643,862 | 43 | 21 | 7 | 5 |
| Safeco Insurance Company of Illinois | 0.2000 | 22 | $109,974,491 | 21 | 3 | 2 | 2 |
| Pekin Insurance Company | 0.2019 | 10 | $49,532,673 | 8 | 4 | 2 | 1 |
| Progressive Universal Insurance Company | 0.2037 | 116 | $569,348,779 | 96 | 35 | 19 | 10 |
| Allstate Fire and Casualty Insurance Company | 0.2096 | 176 | $839,505,630 | 129 | 48 | 39 | 12 |
| MIC General Insurance Corporation | 0.2105 | 5 | $23,757,539 | 5 | 1 | 1 | 1 |
| Rockford Mutual Insurance Company | 0.2226 | 6 | $26,951,101 | 5 | 1 | 1 | 0 |
| Allstate Property and Casualty Insurance Company | 0.2231 | 8 | $35,863,877 | 8 | 3 | 3 | 3 |
| Trumbull Insurance Company | 0.2247 | 11 | $48,957,502 | 6 | 5 | 1 | 0 |
| State National Insurance Company Inc. | 0.2314 | 10 | $43,218,823 | 9 | 3 | 3 | 2 |
| Auto Owners Insurance Company | 0.2335 | 14 | $59,963,603 | 11 | 4 | 2 | 3 |
| Bristol West Insurance Company | 0.2604 | 12 | $46,083,648 | 8 | 5 | 4 | 2 |
| Allstate Insurance Company | 0.2920 | 19 | $65,063,452 | 14 | 9 | 5 | 4 |
| USAA General Indemnity Company | 0.3114 | 19 | $61,009,859 | 16 | 3 | 2 | 1 |
| Geico General Insurance Company | 0.3351 | 14 | $41,781,731 | 10 | 4 | 3 | 1 |
| Auto Club Insurance Association | 0.3474 | 36 | $103,639,680 | 16 | 23 | 17 | 8 |
| Integon Casualty Insurance Company | 0.3889 | 10 | $25,714,582 | 8 | 2 | 2 | 0 |
| Root Insurance Company | 0.3981 | 5 | $12,558,339 | 3 | 3 | 1 | 1 |
| State Farm Fire & Casualty Company | 0.4059 | 72 | $177,396,635 | 52 | 17 | 10 | 3 |
| Transit General Insurance Company | 0.4594 | 5 | $10,884,488 | 4 | 0 | 1 | 0 |
| LM General Insurance Company | 0.4681 | 18 | $38,454,432 | 2 | 16 | 3 | 0 |
| Encompass Home and Auto Insurance Company | 0.4890 | 5 | $10,224,191 | 5 | 1 | 1 | 1 |
| Automobile Club Inter-Insurance Exchange | 0.4985 | 5 | $10,029,672 | 2 | 5 | 2 | 2 |
| Hastings Mutual Insurance Company | 0.5074 | 5 | $9,855,089 | 3 | 2 | 1 | 0 |
| Mercury Insurance Company of Illinois | 0.5901 | 11 | $18,640,514 | 8 | 3 | 2 | 0 |
| Esurance Property & Casualty Ins Co | 0.5937 | 32 | $53,902,730 | 31 | 2 | 2 | 1 |
| Farmers Group Property and Casualty Insurance Company | 0.6010 | 14 | $23,293,915 | 11 | 2 | 4 | 1 |
| Stonegate Insurance Company | 0.6295 | 12 | $19,062,089 | 12 | 4 | 3 | 3 |
| Unique Insurance Company | 0.7799 | 49 | $62,829,900 | 46 | 3 | 6 | 1 |
| Allstate Indemnity Company | 0.8266 | 6 | $7,258,710 | 5 | 1 | 0 | 0 |
| Lemonade Insurance Company | 0.8490 | 5 | $5,889,549 | 0 | 5 | 1 | 0 |
| Farmers Casualty Insurance Company | 0.9542 | 11 | $11,527,920 | 7 | 5 | 3 | 2 |
| American Access Casualty Company | 0.9738 | 57 | $58,533,758 | 52 | 13 | 15 | 9 |
| Safe Auto Insurance Company | 1.0381 | 10 | $9,632,617 | 10 | 1 | 1 | 1 |
| Clearcover Insurance Company | 1.0779 | 7 | $6,494,126 | 5 | 3 | 1 | 1 |
| Elephant Insurance Company | 1.1667 | 7 | $6,000,013 | 6 | 2 | 0 | 0 |
| Liberty Mutual Personal Insurance Company | 1.1732 | 144 | $122,738,268 | 35 | 111 | 16 | 9 |
| Metromile Insurance Company | 1.1971 | 5 | $4,176,777 | 5 | 2 | 2 | 1 |
| Hartford Insurance Company of the Southeast | 1.3263 | 29 | $21,864,981 | 11 | 18 | 12 | 3 |
| First Acceptance Insurance Company Inc. | 1.4041 | 7 | $4,985,299 | 7 | 1 | 1 | 1 |
| Founders Insurance Company | 1.4623 | 56 | $38,295,596 | 53 | 12 | 11 | 6 |
| Safeway Insurance Company | 1.6575 | 65 | $39,216,814 | 64 | 4 | 7 | 3 |
| Loya Insurance Company | 2.6282 | 29 | $11,034,271 | 29 | 4 | 6 | 4 |
| Falcon Insurance Company | 2.7029 | 21 | $7,769,380 | 20 | 3 | 4 | 3 |
| United Security Insurance Company | 3.0097 | 9 | $2,990,296 | 9 | 2 | 3 | 2 |
| First Chicago Insurance Company | 3.1785 | 184 | $57,889,820 | 182 | 27 | 31 | 21 |
| American Heartland Insurance Company | 3.3120 | 69 | $20,833,376 | 65 | 9 | 8 | 5 |
| American Freedom Insurance Company | 3.5492 | 132 | $37,191,967 | 121 | 29 | 26 | 21 |
| Direct Auto Insurance Company | 3.6682 | 294 | $80,147,911 | 283 | 33 | 45 | 23 |
| American Alliance Casualty Company | 4.2877 | 462 | $107,750,813 | 437 | 60 | 61 | 29 |
| OMNI Indemnity Company | 4.3639 | 7 | $1,604,056 | 7 | 0 | 1 | 0 |
| United Equitable Insurance Company | 4.3739 | 84 | $19,204,905 | 78 | 15 | 11 | 5 |
Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.