California · Auto · 2026 study
California auto insurance complaints by company, 2026 study
The California Department of Insurance's 2026 study ranks the 50 largest auto insurers by their 2025 justified complaint ratio, with 2024 and 2023 for comparison. Rank 1 has the lowest ratio.
How to read the California complaint study
The California Department of Insurance ranks large insurers by justified complaints per 100,000 earned exposures (auto and homeowners) or per 100,000 mean policies in force (individual life). CDI counts a complaint as justified under the definitions in California Insurance Code section 12921.1. The study covers the top 50 companies in each line and counts complaints closed in each year.
| 1 | Essentia Insurance Company | 0.0 | 0.4 | 0.4 | 0 | 1 | 1 | 259,695 |
| 2 | GEICO Indemnity Company | 0.0 | 4.6 | 2.7 | 0 | 9 | 14 | 167,498 |
| 3 | Foremost Insurance Company Grand Rapids, Michigan | 0.0 | 3.7 | 1.9 | 0 | 3 | 2 | 77,697 |
| 4 | GEICO Protection Insurance Company | 0.0 | 0.0 | 0.0 | 0 | 0 | 0 | 57,344 |
| 5 | Nationwide Insurance Company of America | 0.5 | 3.0 | 2.3 | 1 | 8 | 7 | 218,252 |
| 6 | Progressive Direct Insurance Company | 0.6 | 1.3 | 0.7 | 1 | 2 | 1 | 162,367 |
| 7 | Viking Insurance Company of Wisconsin | 0.9 | 0.9 | 0.3 | 3 | 3 | 1 | 338,883 |
| 8 | Wawanesa General Insurance Company | 1.2 | 0.6 | 1.3 | 6 | 3 | 7 | 520,110 |
| 9 | Mercury Insurance Company | 1.2 | 1.7 | 2.2 | 19 | 26 | 36 | 1,535,043 |
| 10 | Interinsurance Exchange of the Automobile Club | 1.3 | 1.3 | 1.2 | 41 | 39 | 35 | 3,108,768 |
| 11 | California Casualty Indemnity Exchange (The) | 1.5 | 2.0 | 5.7 | 2 | 3 | 9 | 136,811 |
| 12 | Mid-Century Insurance Company | 1.5 | 2.5 | 1.8 | 3 | 6 | 5 | 202,638 |
| 13 | California Automobile Insurance Company | 1.5 | 1.6 | 2.9 | 2 | 2 | 3 | 132,964 |
| 14 | CSAA Insurance Exchange | 1.6 | 1.5 | 0.5 | 36 | 34 | 11 | 2,281,506 |
| 15 | Allstate Insurance Company | 1.9 | 3.6 | 3.5 | 1 | 2 | 2 | 52,021 |
| 16 | GEICO General Insurance Company | 2.0 | 2.0 | 1.4 | 68 | 63 | 35 | 3,456,991 |
| 17 | United Services Automobile Association | 2.3 | 4.7 | 2.1 | 9 | 18 | 8 | 388,762 |
| 18 | Infinity Insurance Company | 2.6 | 4.1 | 5.4 | 39 | 60 | 93 | 1,489,336 |
| 19 | Allstate Northbrook Indemnity Company | 2.6 | 3.0 | 2.8 | 39 | 50 | 53 | 1,485,883 |
| 20 | USAA Casualty Insurance Company | 2.7 | 3.1 | 2.2 | 14 | 16 | 11 | 528,111 |
| 21 | Travelers Commercial Insurance Company | 2.7 | 2.8 | 1.7 | 7 | 8 | 5 | 262,948 |
| 22 | Aspire General Insurance Company | 2.8 | 5.6 | 6.3 | 21 | 29 | 19 | 745,626 |
| 23 | United Financial Casualty Company | 2.8 | 2.5 | 2.5 | 35 | 26 | 21 | 1,236,252 |
| 24 | American Family Connect Property and Casualty Insurance Company | 3.0 | 2.8 | 2.1 | 19 | 18 | 14 | 629,242 |
| 25 | State Farm Mutual Automobile Insurance Company | 3.1 | 3.4 | 2.7 | 121 | 140 | 105 | 3,929,452 |
| 26 | Garrison Property and Casualty Insurance Company | 3.2 | 4.2 | 4.8 | 10 | 12 | 12 | 308,442 |
| 27 | USAA General Indemnity Company | 3.4 | 2.8 | 5.0 | 12 | 9 | 14 | 357,371 |
| 28 | Drive Insurance Company | 3.6 | 1.7 | 3.0 | 20 | 9 | 15 | 556,523 |
| 29 | Farmers Insurance Exchange | 3.7 | 4.2 | 2.0 | 35 | 48 | 27 | 944,456 |
| 30 | Safeco Insurance Company of America | 4.3 | 3.1 | 2.2 | 17 | 11 | 8 | 393,414 |
| 31 | Progressive Select Insurance Company | 4.4 | 3.2 | 3.0 | 15 | 12 | 11 | 337,462 |
| 32 | Root Insurance Company | 4.8 | 9.7 | 0.0 | 2 | 2 | 0 | 41,829 |
| 33 | Coast National Insurance Company | 5.6 | 4.8 | 1.3 | 13 | 11 | 2 | 233,610 |
| 34 | California Capital Insurance Company | 5.8 | 3.9 | 2.1 | 3 | 2 | 1 | 51,688 |
| 35 | American National Property and Casualty Company | 5.9 | 0.0 | 1.9 | 3 | 0 | 1 | 50,979 |
| 36 | Amica Mutual Insurance Company | 5.9 | 2.9 | 2.8 | 4 | 2 | 2 | 67,378 |
| 37 | Encompass Insurance Company | 6.2 | 11.6 | 15.8 | 4 | 10 | 8 | 64,708 |
| 38 | Hartford Underwriters Insurance Company | 6.6 | 10.1 | 2.5 | 8 | 12 | 3 | 121,185 |
| 39 | Integon National Insurance Company | 7.7 | 9.2 | 14.9 | 41 | 38 | 67 | 533,737 |
| 40 | Anchor General Insurance Company | 8.0 | 9.8 | 9.9 | 7 | 11 | 13 | 87,991 |
| 41 | Liberty Mutual Fire Insurance Company | 10.8 | 5.0 | 5.4 | 13 | 14 | 16 | 120,614 |
| 42 | Seaview Insurance Company | 11.0 | 22.2 | 3.3 | 6 | 17 | 1 | 54,669 |
| 43 | 21st Century Casualty Company | 11.0 | 91.3 | 0.0 | 26 | 174 | 0 | 236,034 |
| 44 | Incline National Insurance Company | 16.9 | 26.5 | 20.4 | 12 | 18 | 7 | 71,198 |
| 45 | Loya Casualty Insurance Company | 17.8 | 15.7 | 10.1 | 38 | 38 | 23 | 213,756 |
| 46 | Permanent General Assurance Corporation | 18.3 | 10.2 | 19.5 | 13 | 7 | 14 | 71,070 |
| 47 | Integon Preferred Insurance Company | 21.5 | 53.9 | 12.6 | 41 | 74 | 15 | 191,016 |
| 48 | Knightbrook Insurance Company | 23.1 | 17.3 | 37.6 | 10 | 7 | 9 | 43,293 |
| 49 | Tesla Insurance Company | 142.2 | 9.5 | 0.0 | 372 | 2 | 0 | 261,688 |
| 50 | State National Insurance Company, Inc. | 317.9 | 99.6 | 55.9 | 574 | 279 | 90 | 180,554 |
Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.