Illinois · Auto · 2024
Illinois auto insurance complaints by company, 2024
Illinois listed 75 auto companies with enough complaints for 2024. The ratio is complaints per $1M earned premium. The industry average was 0.2688, from 3,644 complaints across all companies. Lowest ratio first. A complaint can have more than one reason.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
| Country Preferred Insurance Company | 0.0453 | 23 | $507,727,687 | 20 | 4 | 1 | 0 |
| Great West Casualty Company | 0.0533 | 5 | $93,876,446 | 4 | 2 | 1 | 1 |
| American Family Mutual Insurance Company S I | 0.0602 | 9 | $149,616,109 | 8 | 1 | 0 | 0 |
| West Bend Mutual Insurance Company | 0.0628 | 6 | $95,604,010 | 5 | 1 | 0 | 0 |
| Liberty Surplus Insurance Corporation | 0.0721 | 7 | $97,106,252 | 7 | 0 | 0 | 0 |
| Country Mutual Insurance Company | 0.0806 | 20 | $248,130,729 | 10 | 6 | 8 | 1 |
| Farmers Automobile Insurance Association (The) | 0.0837 | 6 | $71,726,391 | 6 | 0 | 0 | 0 |
| Northland Insurance Company | 0.0838 | 5 | $59,696,083 | 3 | 3 | 1 | 1 |
| Illinois Farmers Insurance Company | 0.0846 | 11 | $129,951,765 | 10 | 1 | 2 | 1 |
| Allmerica Financial Alliance Insurance Company | 0.0849 | 6 | $70,636,246 | 3 | 2 | 0 | 1 |
| Artisan and Truckers Casualty Company | 0.0861 | 23 | $267,003,972 | 14 | 8 | 1 | 0 |
| Erie Insurance Exchange | 0.0914 | 19 | $207,945,904 | 14 | 6 | 5 | 2 |
| Zurich American Insurance Company | 0.0977 | 8 | $81,892,948 | 7 | 1 | 2 | 1 |
| Economy Premier Assurance Company | 0.1168 | 6 | $51,356,884 | 2 | 4 | 1 | 0 |
| Standard Fire Insurance Company (The) | 0.1229 | 24 | $195,235,189 | 15 | 11 | 7 | 3 |
| American Family Insurance Company | 0.1329 | 28 | $210,668,140 | 22 | 4 | 2 | 0 |
| Shelter Mutual Insurance Company | 0.1346 | 5 | $37,149,644 | 4 | 1 | 0 | 0 |
| State Farm Mutual Automobile Insurance Company | 0.1466 | 483 | $3,293,772,219 | 383 | 126 | 82 | 29 |
| Old Republic Insurance Company | 0.1488 | 5 | $33,593,400 | 5 | 2 | 2 | 2 |
| United Services Automobile Association | 0.1505 | 13 | $86,368,736 | 11 | 2 | 1 | 1 |
| Progressive Northern Insurance Company | 0.1552 | 82 | $528,401,783 | 63 | 21 | 13 | 3 |
| GEICO Secure Insurance Company | 0.1575 | 42 | $266,741,079 | 32 | 13 | 11 | 1 |
| Pekin Insurance Company | 0.1670 | 9 | $53,901,875 | 8 | 2 | 0 | 1 |
| Allstate Fire and Casualty Insurance Company | 0.1672 | 149 | $891,083,484 | 106 | 39 | 21 | 3 |
| Auto Owners Insurance Company | 0.1699 | 12 | $70,632,457 | 10 | 2 | 0 | 0 |
| USAA Casualty Insurance Company | 0.1823 | 17 | $93,227,843 | 13 | 5 | 2 | 2 |
| Garrison Property And Casualty Assn | 0.1858 | 7 | $37,671,857 | 6 | 1 | 0 | 0 |
| Geico Casualty Company | 0.1921 | 54 | $281,166,187 | 37 | 21 | 9 | 4 |
| Encompass Insurance Company | 0.1932 | 15 | $77,648,907 | 14 | 2 | 0 | 0 |
| GEICO Choice Insurance Company | 0.2068 | 9 | $43,514,671 | 5 | 4 | 2 | 0 |
| USAA General Indemnity Company | 0.2141 | 15 | $70,062,133 | 11 | 3 | 2 | 0 |
| Progressive Universal Insurance Company | 0.2256 | 171 | $757,969,755 | 135 | 59 | 31 | 10 |
| Liberty Mutual Fire Insurance Company | 0.2292 | 5 | $21,813,337 | 2 | 3 | 1 | 0 |
| Safeco Insurance Company of Illinois | 0.2325 | 23 | $98,930,999 | 15 | 6 | 6 | 2 |
| Farmers Group Property and Casualty Insurance Company | 0.2927 | 6 | $20,495,783 | 5 | 3 | 2 | 2 |
| LM General Insurance Company | 0.3022 | 9 | $29,786,297 | 4 | 4 | 2 | 1 |
| Allstate Insurance Company | 0.3134 | 18 | $57,437,914 | 15 | 9 | 9 | 12 |
| Auto Club Insurance Association | 0.3160 | 45 | $142,403,032 | 26 | 21 | 15 | 3 |
| Allstate North American Insurance Company | 0.3186 | 27 | $84,754,088 | 14 | 9 | 10 | 1 |
| Esurance Property & Casualty Ins Co | 0.3240 | 12 | $37,033,479 | 10 | 2 | 0 | 0 |
| Integon Casualty Insurance Company | 0.3344 | 15 | $44,857,152 | 13 | 2 | 0 | 0 |
| Bristol West Insurance Company | 0.3752 | 26 | $69,291,656 | 20 | 4 | 5 | 0 |
| Allstate Property and Casualty Insurance Company | 0.4099 | 14 | $34,155,160 | 12 | 2 | 3 | 1 |
| Economy Preferred Insurance Company | 0.4392 | 5 | $11,383,102 | 3 | 2 | 1 | 0 |
| Root Insurance Company | 0.4432 | 7 | $15,795,097 | 6 | 0 | 1 | 0 |
| American Family Connect Property and Casualty Insurance Company | 0.4509 | 9 | $19,958,706 | 5 | 6 | 6 | 2 |
| Geico General Insurance Company | 0.4589 | 19 | $41,407,739 | 12 | 7 | 2 | 0 |
| Liberty Mutual Personal Insurance Company | 0.5099 | 48 | $94,132,748 | 27 | 25 | 15 | 1 |
| Country Casualty Insurance Company | 0.5224 | 5 | $9,570,988 | 4 | 1 | 2 | 1 |
| State Farm Fire & Casualty Company | 0.5484 | 110 | $200,583,514 | 86 | 24 | 14 | 4 |
| Permanent General Assurance Corporation | 0.5778 | 5 | $8,653,313 | 5 | 0 | 0 | 0 |
| Stonegate Insurance Company | 0.6896 | 10 | $14,500,224 | 9 | 0 | 0 | 1 |
| Unique Insurance Company | 0.7317 | 55 | $75,163,156 | 52 | 10 | 9 | 7 |
| MGA Insurance Company Inc. | 0.7430 | 7 | $9,421,823 | 6 | 1 | 2 | 1 |
| American Access Casualty Company | 0.7667 | 34 | $44,348,642 | 30 | 5 | 4 | 2 |
| Falcon Insurance Company | 0.7783 | 6 | $7,709,478 | 6 | 0 | 0 | 0 |
| Hartford Insurance Company of the Southeast | 0.8075 | 20 | $24,767,557 | 7 | 15 | 9 | 2 |
| Allstate Indemnity Company | 0.8191 | 6 | $7,325,501 | 2 | 2 | 2 | 1 |
| Elephant Insurance Company | 0.9393 | 6 | $6,387,434 | 4 | 2 | 1 | 0 |
| First Acceptance Insurance Company Inc. | 0.9590 | 10 | $10,427,968 | 7 | 2 | 3 | 0 |
| State National Insurance Company Inc. | 1.0907 | 40 | $36,674,736 | 30 | 9 | 3 | 1 |
| Founders Insurance Company | 1.2871 | 36 | $27,970,466 | 31 | 10 | 8 | 5 |
| Progressive Direct Insurance Company | 1.4247 | 15 | $10,528,423 | 10 | 6 | 4 | 1 |
| Loya Insurance Company | 1.5439 | 19 | $12,306,831 | 19 | 2 | 2 | 2 |
| Safeway Insurance Company | 1.6546 | 59 | $35,657,771 | 58 | 5 | 6 | 4 |
| Direct Auto Insurance Company | 2.0741 | 179 | $86,304,565 | 168 | 18 | 19 | 12 |
| Berkshire Hathaway Direct Insurance Company | 2.3066 | 5 | $2,167,657 | 3 | 2 | 0 | 0 |
| United Security Insurance Company | 2.3936 | 18 | $7,520,020 | 17 | 1 | 2 | 1 |
| American Freedom Insurance Company | 2.8509 | 96 | $33,673,137 | 92 | 19 | 19 | 14 |
| First Chicago Insurance Company | 2.9804 | 238 | $79,855,169 | 230 | 43 | 42 | 36 |
| Safe Auto Insurance Company | 3.0650 | 6 | $1,957,566 | 6 | 0 | 0 | 0 |
| United Equitable Insurance Company | 3.7750 | 86 | $22,781,621 | 81 | 12 | 9 | 3 |
| American Heartland Insurance Company | 4.0661 | 98 | $24,101,892 | 93 | 15 | 14 | 6 |
| American Alliance Casualty Company | 4.5677 | 566 | $123,913,316 | 547 | 45 | 40 | 22 |
| Echelon Property & Casualty Insurance Company | Not given | 6 | $0 | 6 | 0 | 0 | 0 |
Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.