Kansas · Auto · 2020

Kansas auto insurance complaints by company, 2020

The Kansas Insurance Department listed 24 auto companies for 2020, in a table titled "Automobile". Lowest index first.

How to read the Kansas complaint index

The Kansas Insurance Department describes the index as a company's share of complaints "in relation to its market share or share of business written in Kansas". An index of 1.00 means its share of complaints equals its share of the business, and 0.00 means no complaints were received, although a very small index can also round to 0.00. Kansas counts closed complaints and lists its largest writers in each line plus companies with many complaints, not every insurer. Kansas renamed some tables over time, for example "Accident & Health" became "Health" and "Homeowners" became "Homeowners & Renters" in 2023. Life and annuity tables cover individual policies.


Alliance Indemnity Company	0.17	1	1.05%
Farm Bureau Property & Casualty Insurance Company	0.31	12	6.80%
Standard Fire Insurance Company	0.50	9	3.17%
Shelter Mutual Insurance Company	0.57	11	3.37%
Farmers Insurance Company Incorporated	0.60	16	4.64%
Progressive Northwestern Insurance Company	0.70	32	7.98%
American Family Mutual Insurance Company	0.82	30	6.40%
Nationwide Mutual Insurance Company	0.82	5	1.07%
Progressive Direct Insurance Company	0.84	30	6.23%
State Farm Mutual Automobile Insurance Company	0.84	80	16.73%
American Family Insurance Company	0.86	18	3.67%
Safeco Insurance Company Of America	0.86	8	1.63%
Allied Property & Casualty Insurance Company	0.93	8	1.51%
USAA Casualty Insurance Company	0.94	9	1.68%
United Services Automobile Association	0.96	12	2.18%
Allstate Fire & Casualty Insurance Company	1.06	27	4.48%
GEICO Advantage Insurance Company	1.27	20	2.76%
USAA General Indemnity Company	1.48	13	1.54%
GEICO Choice Insurance Company	1.79	18	1.76%
Traders Insurance Company	1.98	13	1.15%
State Farm Fire & Casualty Company	2.36	12	0.89%
Auto Owners Insurance Company	3.44	15	0.77%
Key Insurance Company	3.68	18	0.86%
Safe Auto Insurance Company	7.53	10	0.23%

Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.

Other years: 2021, 2022, 2023, 2024

Sources

Kansas Insurance Department, Complaint Index Reports (2020 to 2024)

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.