Illinois · Homeowners · 2024
Illinois homeowners insurance complaints by company, 2024
Illinois listed 58 homeowners companies with enough complaints for 2024. The ratio is complaints per $1M earned premium. The industry average was 0.4656, from 2,933 complaints across all companies. Lowest ratio first. A complaint can have more than one reason.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
| Country Mutual Insurance Company | 0.0994 | 56 | $563,549,168 | 51 | 5 | 2 | 0 |
| United Services Automobile Association | 0.1139 | 8 | $70,227,314 | 7 | 1 | 1 | 0 |
| Country Preferred Insurance Company | 0.1388 | 12 | $86,471,046 | 10 | 2 | 1 | 1 |
| West Bend Mutual Insurance Company | 0.1528 | 7 | $45,820,025 | 7 | 1 | 2 | 0 |
| Encompass Insurance Company | 0.1567 | 9 | $57,424,274 | 6 | 2 | 4 | 1 |
| USAA Casualty Insurance Company | 0.1690 | 11 | $65,097,136 | 10 | 0 | 1 | 0 |
| Farmers New Century Insurance Company | 0.1699 | 7 | $41,209,378 | 4 | 2 | 2 | 2 |
| Erie Insurance Company | 0.1857 | 24 | $129,208,168 | 21 | 7 | 5 | 2 |
| USAA General Indemnity Company | 0.1902 | 8 | $42,063,410 | 7 | 0 | 1 | 0 |
| Farmers Automobile Insurance Association (The) | 0.2012 | 9 | $44,725,048 | 6 | 4 | 1 | 0 |
| Illinois Farmers Insurance Company | 0.2039 | 6 | $29,423,637 | 4 | 2 | 0 | 0 |
| Citizens Insurance Company Of Illinois | 0.2157 | 14 | $64,891,622 | 9 | 4 | 2 | 0 |
| Farmers Insurance Exchange | 0.2321 | 30 | $129,248,106 | 25 | 9 | 7 | 3 |
| American Family Mutual Insurance Company S I | 0.2450 | 35 | $142,837,063 | 26 | 8 | 6 | 0 |
| Homesite Insurance Company of Florida | 0.2514 | 31 | $123,323,730 | 26 | 7 | 5 | 2 |
| Travelers Home And Marine Ins Co (The) | 0.2670 | 14 | $52,439,779 | 11 | 3 | 3 | 0 |
| American Strategic Insurance Corp. | 0.2753 | 12 | $43,596,088 | 10 | 2 | 1 | 0 |
| Cincinnati Insurance Company (The) | 0.2809 | 7 | $24,916,239 | 6 | 0 | 1 | 0 |
| Auto Owners Insurance Company | 0.2861 | 35 | $122,331,437 | 28 | 11 | 5 | 1 |
| Insurance Company of Illinois | 0.2940 | 26 | $88,436,600 | 22 | 6 | 3 | 0 |
| Allstate Property and Casualty Insurance Company | 0.3153 | 10 | $31,719,714 | 9 | 0 | 1 | 0 |
| Safeco Insurance Company of Illinois | 0.3295 | 13 | $39,454,025 | 8 | 4 | 2 | 0 |
| Liberty Mutual Personal Insurance Company | 0.3427 | 27 | $78,792,356 | 22 | 2 | 6 | 0 |
| MIC General Insurance Corporation | 0.3462 | 7 | $20,221,267 | 5 | 4 | 2 | 1 |
| Farmers Casualty Insurance Company | 0.3586 | 8 | $22,306,787 | 7 | 0 | 1 | 0 |
| Farmers Direct Property and Casualty Insurance Company | 0.3690 | 15 | $40,648,791 | 11 | 2 | 3 | 0 |
| Travco Insurance Company | 0.3714 | 82 | $220,799,726 | 65 | 23 | 12 | 0 |
| Foremost Insurance Company Grand Rapids, Michigan | 0.3827 | 13 | $33,966,678 | 10 | 3 | 1 | 0 |
| Trumbull Insurance Company | 0.4224 | 9 | $21,307,183 | 5 | 4 | 1 | 1 |
| American Family Insurance Company | 0.4290 | 49 | $114,213,069 | 36 | 15 | 9 | 2 |
| Nationwide Insurance Company of America | 0.4606 | 17 | $36,904,579 | 12 | 6 | 1 | 0 |
| Allstate Insurance Company | 0.4687 | 42 | $89,605,012 | 35 | 9 | 13 | 7 |
| Rock Ridge Insurance Company | 0.4814 | 17 | $35,311,761 | 9 | 7 | 4 | 0 |
| Madison Mutual Insurance Company | 0.5292 | 6 | $11,337,566 | 4 | 2 | 2 | 0 |
| Allstate Vehicle and Property Insurance Company | 0.5375 | 248 | $461,419,956 | 221 | 31 | 26 | 10 |
| Mercury Insurance Company of Illinois | 0.5494 | 8 | $14,562,054 | 8 | 0 | 0 | 0 |
| Farmers Group Property and Casualty Insurance Company | 0.5519 | 6 | $10,870,732 | 3 | 2 | 2 | 0 |
| Frontier Mt. Carroll Mutual Insurance Company | 0.5597 | 12 | $21,438,594 | 10 | 4 | 2 | 1 |
| Lemonade Insurance Company | 0.5608 | 11 | $19,613,803 | 6 | 5 | 3 | 0 |
| Allstate Indemnity Company | 0.5984 | 60 | $100,273,366 | 50 | 10 | 8 | 2 |
| Peerless Indemnity Insurance Company | 0.6169 | 17 | $27,558,264 | 12 | 6 | 1 | 0 |
| State Farm Fire & Casualty Company | 0.6439 | 1249 | $1,939,733,576 | 1122 | 232 | 148 | 30 |
| Spinnaker Insurance Company | 0.6654 | 9 | $13,525,106 | 7 | 3 | 2 | 1 |
| MemberSelect Insurance Company | 0.6693 | 31 | $46,314,251 | 27 | 4 | 1 | 0 |
| LM Insurance Corporation | 0.6795 | 7 | $10,301,423 | 1 | 4 | 2 | 0 |
| American Modern Property & Casualty Ins Co | 0.7530 | 11 | $14,608,863 | 8 | 3 | 3 | 1 |
| Shelter Mutual Insurance Company | 0.8013 | 13 | $16,222,664 | 12 | 0 | 1 | 0 |
| Liberty Insurance Corporation | 0.8598 | 6 | $6,978,715 | 4 | 2 | 0 | 0 |
| Hartford Insurance Company of the Southeast | 0.8918 | 11 | $12,333,959 | 6 | 6 | 2 | 0 |
| Auto Club Insurance Association | 0.9622 | 32 | $33,257,001 | 22 | 9 | 5 | 0 |
| Progressive Northern Insurance Company | 0.9698 | 6 | $6,186,678 | 5 | 0 | 0 | 1 |
| Pekin Insurance Company | 1.0229 | 7 | $6,843,356 | 7 | 1 | 1 | 0 |
| Homesite Insurance Company of Illinois | 1.0842 | 13 | $11,989,984 | 10 | 5 | 1 | 0 |
| Milbank Insurance Company | 1.3493 | 10 | $7,411,459 | 6 | 4 | 1 | 0 |
| Universal Property & Casualty Insurance Company | 1.4444 | 9 | $6,230,802 | 7 | 3 | 1 | 0 |
| Founders Insurance Company | 1.5567 | 5 | $3,211,914 | 5 | 1 | 1 | 0 |
| American Bankers Insurance Company of Florida | 1.5713 | 35 | $22,274,500 | 32 | 6 | 5 | 2 |
| Homeowners of America Insurance Company | 2.0363 | 6 | $2,946,528 | 3 | 3 | 2 | 0 |
Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.