Kansas · Auto · 2024

Kansas auto insurance complaints by company, 2024

The Kansas Insurance Department listed 26 auto companies for 2024, in a table titled "Automobile". Lowest index first.

How to read the Kansas complaint index

The Kansas Insurance Department describes the index as a company's share of complaints "in relation to its market share or share of business written in Kansas". An index of 1.00 means its share of complaints equals its share of the business, and 0.00 means no complaints were received, although a very small index can also round to 0.00. Kansas counts closed complaints and lists its largest writers in each line plus companies with many complaints, not every insurer. Kansas renamed some tables over time, for example "Accident & Health" became "Health" and "Homeowners" became "Homeowners & Renters" in 2023. Life and annuity tables cover individual policies.


Farm Bureau Property & Casualty Insurance Company	0.47	31	7%
Shelter Mutual Insurance Company	0.49	18	4%
GEICO Advantage Insurance Company	0.60	13	2%
State Farm Mutual Auto Insurance Company	0.62	111	18%
Farmers Insurance Company Inc	0.64	21	3%
American Family Mutual Insurance Company, S.I.	0.67	29	4%
Progressive Northwestern Insurance Company	0.67	55	9%
American Family Insurance Company	0.89	49	6%
GEICO Choice Insurance Company	0.94	10	1%
Standard Fire Insurance Company	0.96	39	4%
United Service Automobile Association	1.00	19	2%
Progressive Direct Insurance Company	1.04	86	9%
USAA General Indemnity Company	1.30	19	2%
Safeco Insurance Company of America	1.32	23	2%
Allstate Fire & Casualty Insurance Company	1.50	62	4%
Automobile Club Interins Exchange	1.56	13	1%
Auto Owners Insurance Company	1.66	14	1%
USAA Casualty Insurance Company	1.78	28	2%
Root Property & Casualty Insurance Company	1.80	10	1%
Dairyland Insurance Company	1.97	12	1%
Traders Insurance Company	2.01	27	1%
Direct General Insurance Company	2.23	11	1%
Bristol W Insurance Company	2.47	19	1%
State Farm Fire & Casualty Company	2.84	30	1%
Key Insurance Company	4.54	36	1%
First Chicago Insurance Company	11.75	54	0.5%

Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.

Other years: 2020, 2021, 2022, 2023

Sources

Kansas Insurance Department, Complaint Index Reports (2020 to 2024)

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.