Insurer Scorecard

Indiana · Auto insurance · 2024

Indiana auto insurance complaint index, 2024

The Indiana Department of Insurance listed 75 auto insurers with at least one complaint in 2024, 320 complaints in all. Lowest index first.

How to read the Indiana complaint index

The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.

Indiana Farmers Mutual Insurance Company0.181$121,234,582
American Family Insurance Company0.201$108,633,048
Erie Insurance Exchange0.355$301,625,093
United Farm Family Mutual Insurance Company0.4710$449,677,668
GEICO Advantage Insurance Company0.482$87,872,184
Progressive Southeastern Insurance Company0.5314$559,035,255
State Farm Mutual Automobile Insurance Company0.5531$1,197,694,552
Shelter Mutual Insurance Company0.561$37,984,850
GEICO Secure Insurance Company0.763$84,021,017
Allstate Property and Casualty Insurance Company0.7713$358,314,845
State Farm Fire and Casualty Company0.772$55,152,608
Zurich American Insurance Company0.771$27,767,039
Auto Owners Insurance Company0.8610$246,558,110
GEICO Choice Insurance Company0.932$45,925,934
Garrison Property and Casualty Insurance Company0.961$22,228,157
Sonnenberg Mutual Insurance Association1.001$21,322,150
SAFECO Insurance Company of Indiana1.015$105,172,406
National Union Fire Insurance Company of Pittsburgh, Pa.1.131$18,873,446
Progressive Paloverde Insurance Company1.2333$571,357,900
Farmers Automobile Insurance Association1.421$14,935,170
Illinois Farmers Insurance Company1.441$14,757,785
USAA General Indemnity Company1.453$43,932,936
GEICO General Insurance Company1.461$14,523,063
CSAA General Insurance Company1.471$14,451,795
Government Employees Insurance Company1.512$28,112,277
Permanent General Assurance Corporation of Ohio1.551$13,684,215
Trustgard Insurance Company1.593$40,100,775
Imperial Fire and Casualty Insurance Company1.642$25,885,920
Central Insurance Company1.641$12,945,233
Allstate North American Insurance Company1.652$25,819,272
Viking Insurance Company of Wisconsin1.831$11,600,211
USAA Casualty Insurance Company1.934$44,123,916
Farmers New Century Insurance Company2.072$20,534,087
Ohio Mutual Insurance Company2.131$10,001,894
Liberty Mutual Personal Insurance Company2.436$52,515,418
MIC General Insurance Corporation2.741$7,758,722
Philadelphia Indemnity Insurance Company2.801$7,605,313
American Family Connect Property and Casualty Insurance Company2.981$7,146,270
Bristol West Insurance Company3.284$25,905,940
Integon Indemnity Corporation3.599$53,334,163
MGA Insurance Company, Inc.3.731$5,702,525
Trexis Insurance Corporation3.803$16,782,132
Encompass Indemnity Company3.821$5,567,412
Traders Insurance Company3.923$16,256,833
Clearcover Insurance Company4.021$5,283,350
National Specialty Insurance Company4.101$5,182,481
Horace Mann Insurance Company4.201$5,060,196
Farmers Insurance Exchange4.561$4,658,866
Allstate Indemnity Company4.661$4,562,086
Root Insurance Company4.686$27,240,436
Automobile Club Interinsurance Exchange4.921$4,319,687
Permanent General Assurance Corporation5.093$12,539,084
Wolverine Mutual Insurance Company5.091$4,173,944
Esurance Insurance Company5.212$8,166,447
Allstate Insurance Company5.673$11,255,121
Essentia Insurance Company6.051$3,517,153
Starr Indemnity & Liability Company6.151$3,458,561
Mendakota Casualty Company6.753$9,444,308
American Freedom Insurance Company7.6010$27,962,541
Founders Insurance Company9.108$18,691,776
Crestbrook Insurance Company9.691$2,195,118
Integon National Insurance Company10.061$2,114,351
Erie Insurance Company10.162$4,184,156
First Acceptance Insurance Company, Inc.10.344$8,226,406
Greenwich Insurance Company11.051$1,925,019
Young America Insurance Company14.091$1,509,524
Indemnity Insurance Company of North America20.971$1,013,863
Loya Insurance Company21.492$1,978,766
First Chicago Insurance Company33.7959$37,122,115
Branch Insurance Exchange35.842$1,186,620
United Security Insurance CompanyDNC2$716,126
Stillwater Property and Casualty Insurance CompanyDNC1$674,097
Omni Insurance CompanyDNC1$64,242
Safe Auto Insurance CompanyDNC4$34,904
Repwest Insurance CompanyDNC1$4,000

Company names are expanded from Indiana's abbreviations or taken from other regulators' records. DNC means Indiana did not calculate an index. None reported means no premium was reported to Indiana for that year.

Other years: 2022, 2023, 2025

Sources

  1. Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.