Companies ยท NAIC 16825
Branch Insurance Exchange: complaint record
Branch Insurance Exchange (NAIC company code 16825) appears in public complaint data from the insurance regulators in Indiana and Oregon. In Indiana auto insurance in 2024, it had 2 complaints on $1,186,620 of premiums, a complaint index of 35.84.
Indiana auto insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2024 | 35.84 | 2 | $1,186,620 |
| 2023 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2022 | Not listed (Indiana lists only companies with at least one complaint) | ||
See the full Indiana auto list for 2024
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| Oregon | Auto | 2025 | Branch Insurance Exchange | Complaint index 0.00 | 0 confirmed of 2 | Full list |
| Oregon | Auto | 2024 | Branch Insurance Exchange | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Auto | 2023 | Branch Insurance Exchange | Complaint index 0.00 | 0 confirmed of 1 | Full list |
| Oregon | Auto | 2022 | Branch Insurance Exchange | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Homeowners | 2025 | Branch Insurance Exchange | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Homeowners | 2024 | Branch Insurance Exchange | Complaint index 0.00 | 0 confirmed of 1 | Full list |
| Oregon | Homeowners | 2023 | Branch Insurance Exchange | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Homeowners | 2022 | Branch Insurance Exchange | Complaint index 0.00 | 0 confirmed of 0 | Full list |
How to read the Indiana complaint index
The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.
How to read the Oregon complaint index
The Oregon Division of Financial Regulation lists every company with Oregon premium in a line, including companies with no complaints, with total and confirmed complaints opened in the year. Oregon's files do not define the complaint index. Recomputing it closely matches (within 3%) a company's share of confirmed complaints divided by its share of premium in the table, so 1.00 is average and 0 means no confirmed complaints. A few companies report negative premium, which can produce a negative or extreme index. We show these as published. For small companies one or two complaints move the index a lot.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)
- Oregon Division of Financial Regulation, complaint data for all insurers (annual PDF reports, 2022 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.