Insurer Scorecard

Indiana · Auto insurance · 2022

Indiana auto insurance complaint index, 2022

The Indiana Department of Insurance listed 73 auto insurers with at least one complaint in 2022, 289 complaints in all. Lowest index first.

How to read the Indiana complaint index

The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.

American Family Insurance Company0.211$86,716,223
Erie Insurance Exchange0.283$199,424,766
Trustgard Insurance Company0.441$42,015,820
State Farm Mutual Automobile Insurance Company0.4823$880,942,073
United Farm Family Mutual Insurance Company0.5610$326,737,917
Indiana Farmers Mutual Insurance Company0.583$95,267,221
American Family Mutual Insurance Company S.I.0.652$56,636,946
GEICO Advantage Insurance Company0.674$109,220,707
Progressive Southeastern Insurance Company0.7717$404,544,432
GEICO Casualty Company0.792$46,697,724
Farmers New Century Insurance Company0.831$22,294,501
Progressive Paloverde Insurance Company0.9219$379,441,232
Zurich American Insurance Company0.921$19,972,176
United Services Automobile Association0.942$39,359,970
Hastings Mutual Insurance Company0.961$19,130,636
Auto Owners Insurance Company1.049$159,173,121
Bristol West Insurance Company1.051$17,554,398
USAA General Indemnity Company1.102$33,569,823
Garrison Property and Casualty Insurance Company1.141$16,227,566
Trumbull Insurance Company1.151$15,986,874
Allstate Property and Casualty Insurance Company1.2021$321,197,966
Standard Fire Insurance Company, the1.204$61,567,784
Nationwide Mutual Insurance Company1.201$15,350,161
SAFECO Insurance Company of Indiana1.219$136,853,052
Cincinnati Insurance Company, the1.303$42,498,401
American Access Casualty Company1.332$27,774,918
Sonnenberg Mutual Insurance Association1.361$13,579,874
ACE American Insurance Company1.371$13,431,273
GEICO Secure Insurance Company1.394$53,047,597
State Farm Fire and Casualty Company1.423$38,867,560
USAA Casualty Insurance Company1.593$34,830,431
CSAA General Insurance Company1.701$10,817,990
Economy Preferred Insurance Company1.731$10,665,168
Liberty Mutual Personal Insurance Company1.855$49,851,895
Old Republic Insurance Company1.871$9,846,679
Depositors Insurance Company1.903$29,064,825
GEICO Choice Insurance Company2.028$72,834,344
Selective Insurance Company of America2.041$9,041,697
Allstate Insurance Company2.062$17,879,401
Farmers Insurance Exchange2.211$8,325,492
Consolidated Insurance Company2.605$35,454,081
Clearcover Insurance Company2.681$6,887,397
Allstate Indemnity Company2.971$6,215,515
Amerisure Mutual Insurance Company3.121$5,907,430
Trexis Insurance Corporation3.463$15,976,722
Permanent General Assurance Corporation3.653$15,160,019
Encompass Indemnity Company3.933$14,065,071
Property Owners Insurance Company4.311$4,271,481
Hartford Fire Insurance Company4.512$8,175,058
First Acceptance Insurance Company, Inc.5.172$7,135,759
Automobile Club Interinsurance Exchange5.581$3,301,014
Hartford Insurance Company of the Southeast5.861$3,142,810
Direct General Insurance Company6.223$8,896,248
Mendakota Casualty Company6.541$2,816,647
Sentry Insurance Company6.681$2,759,761
Country Preferred Insurance Company7.511$2,454,415
Integon National Insurance Company7.511$2,453,940
First Chicago Insurance Company7.6214$33,874,170
Grange Insurance Company7.671$2,401,407
Grinnell Compass Inc7.911$2,329,425
Safe Auto Insurance Company8.1519$42,965,134
American Freedom Insurance Company8.437$15,297,772
Farmers Group Property and Casualty Insurance Company10.146$10,907,527
Young America Insurance Company10.941$1,685,230
Safety National Casualty Corporation11.001$1,674,826
Greenwich Insurance Company11.971$1,540,217
Esurance Insurance Company12.3412$17,927,906
Haulers Insurance Company Inc12.391$1,487,304
Hartford Underwriters Insurance Company12.751$1,445,947
Founders Insurance Company13.4211$15,112,334
Liberty Mutual Insurance Company23.421$786,894
Hartford Insurance Company of the MidwestDNC1$158,079
United Equitable Insurance CompanyDNC1$23,596

Company names are expanded from Indiana's abbreviations or taken from other regulators' records. DNC means Indiana did not calculate an index. None reported means no premium was reported to Indiana for that year.

Other years: 2023, 2024, 2025

Sources

  1. Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.