Insurer Scorecard

Indiana · Auto insurance · 2023

Indiana auto insurance complaint index, 2023

The Indiana Department of Insurance listed 83 auto insurers with at least one complaint in 2023, 345 complaints in all. Lowest index first.

How to read the Indiana complaint index

The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.

Erie Insurance Exchange0.213$251,435,906
SAFECO Insurance Company of Indiana0.302$117,429,130
Auto Owners Insurance Company0.435$205,510,788
Indiana Farmers Mutual Insurance Company0.483$112,445,753
United Farm Family Mutual Insurance Company0.5011$389,897,073
American Family Insurance Company0.503$106,420,644
Standard Fire Insurance Company, the0.522$68,986,415
GEICO Secure Insurance Company0.532$67,483,656
State Farm Mutual Automobile Insurance Company0.5433$1,084,828,581
Shelter Mutual Insurance Company0.551$32,343,868
Liberty Mutual Personal Insurance Company0.602$59,422,434
GEICO Choice Insurance Company0.602$59,122,672
Progressive Southeastern Insurance Company0.6618$485,882,620
Cincinnati Insurance Company, the0.672$53,679,381
Zurich American Insurance Company0.701$25,656,438
State Farm Fire and Casualty Company0.712$50,284,100
Integon Indemnity Corporation0.731$24,531,808
American Select Insurance Company0.741$24,248,366
Allstate Property and Casualty Insurance Company0.8116$354,516,049
Farmers New Century Insurance Company0.821$21,718,184
Root Insurance Company0.891$20,038,768
Bristol West Insurance Company0.931$19,237,056
Garrison Property and Casualty Insurance Company0.941$18,928,294
American Family Mutual Insurance Company S.I.0.973$55,210,869
Progressive Paloverde Insurance Company1.0326$451,623,010
Selective Insurance Company of America1.071$16,706,247
Cincinnati Casualty Company, the1.071$16,644,510
Canal Insurance Company1.111$16,085,396
GEICO Advantage Insurance Company1.217$103,281,803
Encompass Indemnity Company1.261$14,175,287
Old Republic Insurance Company1.281$13,983,578
Allstate Insurance Company1.291$13,871,889
Auto Club Group Insurance Company1.311$13,619,123
Motorists Commercial Mutual Insurance Company1.571$11,362,237
United Services Automobile Association1.624$44,016,566
Federated Mutual Insurance Company1.651$10,848,618
ACE American Insurance Company1.921$9,294,595
Consolidated Insurance Company1.943$27,624,516
Imperial Fire and Casualty Insurance Company1.951$9,176,571
Hartford Fire Insurance Company2.031$8,798,695
Elephant Insurance Company2.101$8,515,701
Depositors Insurance Company2.283$23,486,627
USAA General Indemnity Company2.295$39,061,667
Trumbull Insurance Company2.382$15,009,205
MGA Insurance Company, Inc.2.421$7,393,587
Trustgard Insurance Company2.456$43,842,949
USAA Casualty Insurance Company2.736$39,292,074
Hartford Insurance Company of the Southeast2.801$6,394,656
State Auto Property & Casualty Insurance Company2.981$5,990,640
Hudson Insurance Company3.031$5,898,757
Ohio Security Insurance Company3.101$5,768,333
Midwest Family Mutual Insurance Company3.221$5,559,284
Memberselect Insurance Company3.341$5,347,921
Esurance Insurance Company4.583$11,713,142
GEICO Indemnity Company4.652$7,682,103
Charter Oak Fire Insurance Company, the4.731$3,781,914
National General Assurance Company5.091$3,514,317
Trexis Insurance Corporation5.255$17,018,410
American Access Casualty Company5.497$22,798,548
Permanent General Assurance Corporation5.825$15,345,248
First Acceptance Insurance Company, Inc.5.933$9,050,249
Founders Insurance Company6.077$20,617,504
Farmers Insurance Exchange6.431$2,779,591
Farmers Group Property and Casualty Insurance Company7.034$10,170,748
Clearcover Insurance Company7.083$7,570,364
National Specialty Insurance Company7.111$2,514,779
American Freedom Insurance Company7.988$17,924,341
Mennonite Mutual Insurance Company9.461$1,890,600
Automobile Club Interinsurance Exchange9.502$3,765,128
American Modern Property and Casualty Insurance Company10.331$1,729,945
Direct General Insurance Company10.344$6,917,559
Falcon Insurance Company11.881$1,505,041
Mendakota Casualty Company12.245$7,302,195
Cherokee Insurance Company12.561$1,423,344
Stillwater Property and Casualty Insurance Company16.971$1,053,395
Safe Auto Insurance Company19.2619$17,633,823
Young America Insurance Company22.132$1,615,821
First Chicago Insurance Company27.1453$34,913,505
Nationwide General Insurance Company28.421$629,020
Crum & Forster Indemnity CompanyDNC1$368,407
Foremost Property and Casualty Insurance CompanyDNC1$144,345
Nationwide Property and Casualty Insurance CompanyDNC1None reported
Progressive Direct Insurance CompanyDNC1None reported

Company names are expanded from Indiana's abbreviations or taken from other regulators' records. DNC means Indiana did not calculate an index. None reported means no premium was reported to Indiana for that year.

Other years: 2022, 2024, 2025

Sources

  1. Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)

Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.