Companies ยท NAIC 12521
Safeway Insurance Company: complaint record
Safeway Insurance Company (NAIC company code 12521) appears in public complaint data from the insurance regulators in Texas and Illinois. In Texas auto insurance in 2025, it had 1 confirmed complaint and 13,778 policies in force, a complaint index of 0.44 (fewer confirmed complaints than the market average for its size).
Texas auto insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 0.44 | 1 | 13,778 |
| 2024 | 0.00 | 0 | 15,550 |
Compare with other auto insurers in Texas
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| Illinois | Auto | 2025 | Safeway Insurance Company | 1.0254 complaints per $1M earned premium | 34 | Full list |
| Illinois | Auto | 2024 | Safeway Insurance Company | 1.6546 complaints per $1M earned premium | 59 | Full list |
| Illinois | Auto | 2023 | Safeway Insurance Company | 1.6575 complaints per $1M earned premium | 65 | Full list |
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov
- Illinois Department of Insurance, Consumer Complaints Ratio Reports (2023 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.