The company rows the Texas Department of Insurance published for 2024 add up to 1,594 confirmed auto complaints and 14,909,445 auto policies in force. Of the 65 companies with at least 10,000 policies and a published index, 37 had fewer confirmed complaints than average for their size, 27 had more and 1 was at the average.
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
Sorted from lowest to highest index. Select a heading to sort. Companies are listed by legal name as filed, and one insurance group can have several companies. Not shown because TDI published no index: Chubb Seguros Mexico, S.A..
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.