Companies ยท NAIC 28932
Markel American Insurance Company: complaint record
Markel American Insurance Company (NAIC company code 28932) appears in public complaint data from the insurance regulators in Texas, California and Oregon. In Texas auto insurance in 2025, it had 0 confirmed complaints and 45 policies in force, a complaint index of 0.00 (no confirmed complaints).
Texas auto insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 0.00 | 0 | 45 |
| 2024 | 0.00 | 0 | 2,293 |
Compare with other auto insurers in Texas
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| California | Homeowners | 2025 (2026 study) | Markel American Insurance Company | Rank 11 of 50, 1.4 justified per 100,000 | 1 justified | Full list |
| Oregon | Auto | 2025 | Markel American Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Auto | 2024 | Markel American Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Auto | 2023 | Markel American Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Auto | 2022 | Markel American Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Homeowners | 2025 | Markel American Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Homeowners | 2024 | Markel American Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Homeowners | 2023 | Markel American Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Homeowners | 2022 | Markel American Insurance Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
How to read the California complaint study
The California Department of Insurance ranks large insurers by justified complaints per 100,000 earned exposures (auto and homeowners) or per 100,000 mean policies in force (individual life). CDI counts a complaint as justified under the definitions in California Insurance Code section 12921.1. The study covers the top 50 companies in each line and counts complaints closed in each year.
How to read the Oregon complaint index
The Oregon Division of Financial Regulation lists every company with Oregon premium in a line, including companies with no complaints, with total and confirmed complaints opened in the year. Oregon's files do not define the complaint index. Recomputing it closely matches (within 3%) a company's share of confirmed complaints divided by its share of premium in the table, so 1.00 is average and 0 means no confirmed complaints. A few companies report negative premium, which can produce a negative or extreme index. We show these as published. For small companies one or two complaints move the index a lot.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov
- California Department of Insurance, Consumer Complaint Study, 2026 edition
- Oregon Division of Financial Regulation, complaint data for all insurers (annual PDF reports, 2022 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.