Companies ยท NAIC 20443
Continental Casualty Company: complaint record
Continental Casualty Company (NAIC company code 20443) appears in public complaint data from the insurance regulators in Texas, Michigan, Kansas and Oregon. In Texas auto insurance in 2025, it had 0 confirmed complaints and 642 policies in force, a complaint index of 0.00 (no confirmed complaints). In Michigan auto insurance in 2025, it had 1 complaint on $4,450,018 of premiums written, 0.22 complaints per $1 million.
Texas auto insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 0.00 | 0 | 642 |
| 2024 | 31.23 | 2 | 599 |
Compare with other auto insurers in Texas
Michigan auto insurance
| Year | Filed as | Complaints per $1m | Complaints | Premiums written |
|---|---|---|---|---|
| 2025 | Continental Casualty Company | 0.22 | 1 | $4,450,018 |
See the full Michigan auto list for 2025
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| Kansas | Long-term care | 2024 | Continental Casualty Company | Complaint index 1.82 | 4 | Full list |
| Kansas | Long-term care | 2023 | Continental Casualty Company | Complaint index 2.70 | 7 | Full list |
| Kansas | Long-term care | 2022 | Continental Casualty Company | Complaint index 1.60 | 5 | Full list |
| Kansas | Long-term care | 2021 | Continental Casualty Company | Complaint index 1.79 | 4 | Full list |
| Kansas | Long-term care | 2020 | Continental Casualty Company | Complaint index 3.35 | 12 | Full list |
| Oregon | Auto | 2025 | Continental Casualty Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Auto | 2024 | Continental Casualty Company | Complaint index 16.35 | 1 confirmed of 2 | Full list |
| Oregon | Auto | 2023 | Continental Casualty Company | Complaint index 0.00 | 0 confirmed of 1 | Full list |
| Oregon | Auto | 2022 | Continental Casualty Company | Complaint index 0.00 | 0 confirmed of 2 | Full list |
| Oregon | Health | 2022 | Continental Casualty Company | Complaint index 0.00 | 0 confirmed of 0 | Full list |
| Oregon | Long-term care | 2025 | Continental Casualty Company | Complaint index 0.00 | 0 confirmed of 6 | Full list |
| Oregon | Long-term care | 2024 | Continental Casualty Company | Complaint index 0.00 | 0 confirmed of 4 | Full list |
| Oregon | Long-term care | 2023 | Continental Casualty Company | Complaint index 2.85 | 1 confirmed of 9 | Full list |
| Oregon | Long-term care | 2022 | Continental Casualty Company | Complaint index 4.89 | 2 confirmed of 10 | Full list |
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
How to read the Michigan complaint ratio
The Department of Insurance and Financial Services divides each company's complaints by its Michigan direct premiums written, in millions of dollars. It publishes ratios only for companies with at least $1 million of premiums, and warns that ratios based on small premium volumes "are highly variable".
How to read the Kansas complaint index
The Kansas Insurance Department describes the index as a company's share of complaints "in relation to its market share or share of business written in Kansas". An index of 1.00 means its share of complaints equals its share of the business, and 0.00 means no complaints were received, although a very small index can also round to 0.00. Kansas counts closed complaints and lists its largest writers in each line plus companies with many complaints, not every insurer. Kansas renamed some tables over time, for example "Accident & Health" became "Health" and "Homeowners" became "Homeowners & Renters" in 2023. Life and annuity tables cover individual policies.
How to read the Oregon complaint index
The Oregon Division of Financial Regulation lists every company with Oregon premium in a line, including companies with no complaints, with total and confirmed complaints opened in the year. Oregon's files do not define the complaint index. Recomputing it closely matches (within 3%) a company's share of confirmed complaints divided by its share of premium in the table, so 1.00 is average and 0 means no confirmed complaints. A few companies report negative premium, which can produce a negative or extreme index. We show these as published. For small companies one or two complaints move the index a lot.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov
- Michigan Department of Insurance and Financial Services, Complaint Ratios (automobile and home, 2023 to 2025)
- Kansas Insurance Department, Complaint Index Reports (2020 to 2024)
- Oregon Division of Financial Regulation, complaint data for all insurers (annual PDF reports, 2022 to 2025)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.