Companies ยท NAIC 19690
American Economy Insurance Company: complaint record
American Economy Insurance Company (NAIC company code 19690) appears in public complaint data from the insurance regulators in Texas, Indiana, Michigan and Kansas. In Texas homeowners insurance in 2025, it had 42 confirmed complaints and 140,112 policies in force, a complaint index of 2.36 (more confirmed complaints than the market average for its size). In Indiana auto insurance in 2025, it had 1 complaint on $58,476,766 of premiums, a complaint index of 0.35. In Indiana homeowners insurance in 2025, it had 4 complaints on $109,677,473 of premiums, a complaint index of 0.41. In Michigan auto insurance in 2025, it had 12 complaints on $82,063,760 of premiums written, 0.15 complaints per $1 million. In Michigan homeowners insurance in 2025, it had 14 complaints on $65,310,019 of premiums written, 0.21 complaints per $1 million.
Texas homeowners insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 2.36 | 42 | 140,112 |
| 2024 | 1.09 | 13 | 148,145 |
Compare with other homeowners insurers in Texas
Indiana auto insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | 0.35 | 1 | $58,476,766 |
| 2024 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2023 | Not listed (Indiana lists only companies with at least one complaint) | ||
| 2022 | Not listed (Indiana lists only companies with at least one complaint) | ||
See the full Indiana auto list for 2025
Indiana homeowners insurance
| Year | Complaint index | Complaints | Indiana premiums |
|---|---|---|---|
| 2025 | 0.41 | 4 | $109,677,473 |
| 2024 | 0.75 | 4 | $83,043,024 |
| 2023 | 1.73 | 9 | $70,201,970 |
| 2022 | 1.38 | 5 | $60,184,773 |
See the full Indiana homeowners list for 2025
Michigan auto insurance
| Year | Filed as | Complaints per $1m | Complaints | Premiums written |
|---|---|---|---|---|
| 2025 | American Economy Insurance Company | 0.15 | 12 | $82,063,760 |
| 2024 | American Economy Insurance Company | 0.23 | 25 | $109,621,416 |
| 2023 | American Economy Insurance Company | 0.20 | 25 | $123,196,958 |
See the full Michigan auto list for 2025
Michigan homeowners insurance
| Year | Filed as | Complaints per $1m | Complaints | Premiums written |
|---|---|---|---|---|
| 2025 | American Economy Insurance Company | 0.21 | 14 | $65,310,019 |
| 2024 | American Economy Insurance Company | 0.19 | 12 | $64,615,608 |
| 2023 | American Economy Insurance Company | 0.19 | 12 | $64,023,473 |
See the full Michigan homeowners list for 2025
Other state regulators
Matched by the NAIC code Kansas prints, or by legal name after standard abbreviations are expanded, only when exactly one company matches. Each state measures complaints differently, so compare companies within a state, not across states. With one or two complaints an index or ratio can swing a lot.
| State | Line | Year | Filed as | Measure | Complaints | |
|---|---|---|---|---|---|---|
| Kansas | Homeowners | 2024 | American Economy Insurance Company | Complaint index 0.99 | 11 | Full list |
| Kansas | Homeowners | 2023 | American Economy Insurance Company | Complaint index 1.48 | 12 | Full list |
| Kansas | Homeowners | 2022 | American Economy Insurance Company | Complaint index 0.95 | 9 | Full list |
| Kansas | Homeowners | 2021 | American Economy Insurance Company | Complaint index 0.46 | 2 | Full list |
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
How to read the Indiana complaint index
The Indiana Department of Insurance divides a company's share of complaints by its share of Indiana premiums for the line. 1.00 is average, below 1 means fewer complaints than its size would suggest. Indiana lists only companies with at least one complaint and does not calculate an index (marked DNC) for companies with under $1 million of premiums.
How to read the Michigan complaint ratio
The Department of Insurance and Financial Services divides each company's complaints by its Michigan direct premiums written, in millions of dollars. It publishes ratios only for companies with at least $1 million of premiums, and warns that ratios based on small premium volumes "are highly variable".
How to read the Kansas complaint index
The Kansas Insurance Department describes the index as a company's share of complaints "in relation to its market share or share of business written in Kansas". An index of 1.00 means its share of complaints equals its share of the business, and 0.00 means no complaints were received, although a very small index can also round to 0.00. Kansas counts closed complaints and lists its largest writers in each line plus companies with many complaints, not every insurer. Kansas renamed some tables over time, for example "Accident & Health" became "Health" and "Homeowners" became "Homeowners & Renters" in 2023. Life and annuity tables cover individual policies.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
- Texas Department of Insurance, Complaint indexes and policy counts for insurance companies (dataset pa9u-9s9w), data.texas.gov
- Indiana Department of Insurance, Company Complaint Index (auto and homeowners, 2022 to 2025)
- Michigan Department of Insurance and Financial Services, Complaint Ratios (automobile and home, 2023 to 2025)
- Kansas Insurance Department, Complaint Index Reports (2020 to 2024)
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.