Illinois · Life · 2025
Illinois life insurance complaints by company, 2025
Illinois listed 36 life companies with enough complaints for 2025. The ratio is complaints per 10k policies in force. The industry average was 0.9871, from 696 complaints across all companies. Lowest ratio first. A complaint can have more than one reason.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
| Northwestern Mutual Life Insurance Co | 0.1154 | 5 | 433,143 | 2 | 0 | 4 | 2 |
| Country Life Insurance Company | 0.1993 | 7 | 351,249 | 2 | 2 | 4 | 0 |
| United of Omaha Life Insurance Company | 0.3738 | 11 | 294,293 | 0 | 1 | 9 | 1 |
| Gerber Life Insurance Company | 0.3922 | 6 | 152,988 | 1 | 0 | 6 | 0 |
| Globe Life & Accident Insurance Company | 0.4972 | 20 | 402,234 | 9 | 4 | 14 | 4 |
| CMFG Life Insurance Company | 0.5749 | 6 | 104,373 | 4 | 0 | 2 | 0 |
| Primerica Life Insurance Company | 0.6010 | 6 | 99,831 | 3 | 2 | 1 | 1 |
| State Farm Life Insurance Company | 0.6031 | 32 | 530,621 | 10 | 8 | 26 | 12 |
| Massachusetts Mutual Life Insurance Company | 0.6494 | 5 | 77,000 | 2 | 2 | 5 | 2 |
| New York Life Insurance Company | 0.7442 | 16 | 215,006 | 5 | 4 | 15 | 5 |
| United Insurance Company of America | 0.7789 | 9 | 115,554 | 2 | 0 | 8 | 0 |
| Protective Life Insurance Company | 1.0004 | 8 | 79,969 | 4 | 2 | 4 | 2 |
| Prudential Insurance Company of America | 1.2410 | 26 | 209,506 | 10 | 6 | 20 | 7 |
| Farmers New World Life Insurance Company | 1.3514 | 8 | 59,199 | 1 | 1 | 5 | 2 |
| American Income Life Insurance Company | 1.3525 | 18 | 133,085 | 1 | 1 | 14 | 2 |
| John Hancock Life Insurance Company U.S.A. | 1.5159 | 8 | 52,774 | 3 | 0 | 4 | 1 |
| Brighthouse Life Insurance Company | 1.5691 | 6 | 38,238 | 2 | 0 | 4 | 0 |
| Independent Order of Foresters | 1.7794 | 5 | 28,099 | 0 | 0 | 4 | 1 |
| Combined Insurance Company Of America | 1.8609 | 6 | 32,243 | 0 | 1 | 6 | 0 |
| American National Insurance Company | 1.8745 | 5 | 26,674 | 1 | 1 | 4 | 0 |
| Life Insurance Company of the Southwest | 1.9173 | 5 | 26,078 | 1 | 1 | 2 | 4 |
| Colonial Penn Life Insurance Company | 2.3388 | 9 | 38,482 | 2 | 0 | 6 | 1 |
| Lincoln National Life Insurance Company | 2.5174 | 16 | 63,558 | 5 | 3 | 8 | 3 |
| American General Life Insurance Company | 2.6751 | 41 | 153,266 | 10 | 1 | 33 | 1 |
| Metropolitan Life Insurance Company | 2.6814 | 45 | 167,823 | 20 | 7 | 33 | 9 |
| Transamerica Life Insurance Company | 3.4125 | 71 | 208,060 | 32 | 7 | 52 | 6 |
| Jackson National Life Insurance Company | 3.4211 | 9 | 26,307 | 4 | 3 | 9 | 4 |
| American Amicable Life Insurance Company of Texas | 3.5201 | 5 | 14,204 | 3 | 1 | 2 | 2 |
| Bankers Life & Casualty Company | 3.8652 | 12 | 31,046 | 4 | 2 | 7 | 3 |
| Everlake Life Insurance Company | 5.2013 | 15 | 28,839 | 2 | 4 | 14 | 2 |
| Royal Neighbors of America | 5.5405 | 8 | 14,439 | 6 | 5 | 6 | 6 |
| Americo Financial Life & Annuity Insurance Company | 6.5299 | 12 | 18,377 | 2 | 3 | 10 | 5 |
| Senior Life Insurance Company | 7.6834 | 6 | 7,809 | 1 | 0 | 4 | 1 |
| Accordia Life and Annuity Company | 10.1471 | 6 | 5,913 | 2 | 0 | 4 | 0 |
| Wilcac Life Insurance Company | 13.0681 | 9 | 6,887 | 3 | 0 | 6 | 0 |
| Hartford Life & Accident Insurance Company | 87.5274 | 8 | 914 | 5 | 1 | 4 | 1 |
Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.