Illinois · Life · 2024
Illinois life insurance complaints by company, 2024
Illinois listed 41 life companies with enough complaints for 2024. The ratio is complaints per 10k policies in force. The industry average was 1.0685, from 765 complaints across all companies. Lowest ratio first. A complaint can have more than one reason.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
| Northwestern Mutual Life Insurance Co | 0.1381 | 6 | 434,556 | 0 | 0 | 4 | 2 |
| Reliastar Life Insurance Company | 0.1598 | 7 | 437,937 | 2 | 2 | 7 | 2 |
| Globe Life & Accident Insurance Company | 0.2908 | 12 | 412,704 | 4 | 2 | 9 | 1 |
| Country Life Insurance Company | 0.3334 | 12 | 359,921 | 1 | 0 | 11 | 0 |
| United of Omaha Life Insurance Company | 0.4402 | 12 | 272,591 | 7 | 1 | 7 | 1 |
| State Farm Life Insurance Company | 0.4788 | 25 | 522,148 | 7 | 6 | 16 | 5 |
| New York Life Insurance Company | 0.5922 | 13 | 219,535 | 7 | 6 | 12 | 5 |
| CMFG Life Insurance Company | 0.7867 | 9 | 114,407 | 5 | 2 | 7 | 2 |
| United Insurance Company of America | 0.9134 | 11 | 120,435 | 3 | 0 | 8 | 0 |
| American Income Life Insurance Company | 1.2121 | 16 | 132,002 | 1 | 2 | 15 | 4 |
| John Hancock Life Insurance Company U.S.A. | 1.2773 | 7 | 54,805 | 1 | 1 | 7 | 1 |
| Primerica Life Insurance Company | 1.3075 | 13 | 99,425 | 4 | 4 | 7 | 2 |
| Lincoln Heritage Life Insurance Company | 1.3902 | 6 | 43,160 | 3 | 0 | 2 | 1 |
| Western and Southern Life Insurance Company | 1.4261 | 8 | 56,099 | 3 | 2 | 6 | 1 |
| Pacific Life Insurance Company | 1.5157 | 5 | 32,987 | 1 | 0 | 4 | 0 |
| Equitable Financial Life Insurance Company of America | 1.5183 | 5 | 32,932 | 1 | 1 | 4 | 2 |
| Prudential Insurance Company of America | 1.5649 | 35 | 223,658 | 10 | 5 | 30 | 4 |
| Farmers New World Life Insurance Company | 1.8050 | 11 | 60,943 | 3 | 2 | 6 | 0 |
| Combined Insurance Company Of America | 1.8280 | 5 | 27,353 | 3 | 1 | 4 | 1 |
| Protective Life Insurance Company | 1.9267 | 14 | 72,662 | 5 | 1 | 12 | 1 |
| Brighthouse Life Insurance Company | 1.9588 | 8 | 40,842 | 0 | 1 | 7 | 1 |
| Lincoln National Life Insurance Company | 2.3014 | 15 | 65,177 | 10 | 8 | 14 | 8 |
| Colonial Penn Life Insurance Company | 2.6482 | 10 | 37,761 | 2 | 0 | 9 | 0 |
| Bankers Life & Casualty Company | 2.7998 | 9 | 32,145 | 2 | 2 | 6 | 2 |
| Metropolitan Life Insurance Company | 2.8554 | 51 | 178,611 | 25 | 16 | 41 | 17 |
| American General Life Insurance Company | 2.9092 | 46 | 158,118 | 16 | 4 | 36 | 3 |
| Transamerica Life Insurance Company | 3.3123 | 70 | 211,335 | 26 | 10 | 54 | 9 |
| Talcott Resolution Life and Annuity Insurance Company | 3.3604 | 5 | 14,879 | 1 | 0 | 4 | 0 |
| Everlake Life Insurance Company | 3.4975 | 11 | 31,451 | 4 | 4 | 10 | 3 |
| Jackson National Life Insurance Company | 3.9020 | 11 | 28,191 | 5 | 3 | 9 | 3 |
| Metropolitan Tower Life Insurance Co | 4.1075 | 7 | 17,042 | 1 | 1 | 6 | 0 |
| Americo Financial Life & Annuity Insurance Company | 5.2784 | 8 | 15,156 | 5 | 1 | 4 | 2 |
| Fidelity & Guaranty Life Insurance Company | 5.3043 | 8 | 15,082 | 1 | 1 | 8 | 2 |
| Dearborn Life Insurance Company | 6.1275 | 7 | 11,424 | 5 | 1 | 5 | 1 |
| Fidelity Life Association, A Legal Reserve Life Insurance Company | 8.4786 | 9 | 10,615 | 6 | 6 | 8 | 5 |
| Allianz Life Insurance Company of North America | 9.6685 | 7 | 7,240 | 2 | 1 | 5 | 2 |
| Wilcac Life Insurance Company | 9.7779 | 7 | 7,159 | 2 | 2 | 7 | 2 |
| Unum Life Insurance Company of America | 31.5956 | 8 | 2,532 | 7 | 7 | 8 | 7 |
| Hartford Life & Accident Insurance Company | 82.5593 | 8 | 969 | 7 | 5 | 7 | 5 |
| Securian Life Insurance Company | 196.8504 | 5 | 254 | 1 | 0 | 3 | 1 |
| Colorado Bankers Life Insurance Company | Not given | 5 | 0 | 3 | 3 | 5 | 3 |
Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.