Illinois · Life · 2023
Illinois life insurance complaints by company, 2023
Illinois listed 38 life companies with enough complaints for 2023. The ratio is complaints per 10k policies in force. The industry average was 1.0922, from 737 complaints across all companies. Lowest ratio first. A complaint can have more than one reason.
How to read the Illinois complaint ratio
The Illinois Department of Insurance lists companies with 5 or more complaints in a line (3 or more for annuities in 2025). For auto and homeowners the ratio is complaints per $1 million of Illinois direct earned premium. For life and health it is complaints per 10,000 policies in force, and for annuities per 10,000 certificates in force. Illinois changed how it counts complaints in 2023 and says "caution should be exercised when comparing complaint counts to prior years".
| Reliastar Life Insurance Company | 0.1895 | 8 | 422,190 | 1 | 3 | 7 | 1 |
| State Farm Life Insurance Company | 0.2156 | 11 | 510,253 | 1 | 5 | 8 | 2 |
| Country Life Insurance Company | 0.2421 | 9 | 371,804 | 1 | 4 | 5 | 3 |
| Globe Life & Accident Insurance Company | 0.5401 | 23 | 425,877 | 11 | 4 | 15 | 2 |
| CMFG Life Insurance Company | 0.5414 | 6 | 110,815 | 2 | 0 | 5 | 0 |
| American Family Life Insurance Company | 0.5829 | 5 | 85,781 | 0 | 1 | 5 | 0 |
| Farmers New World Life Insurance Company | 0.7891 | 5 | 63,362 | 1 | 2 | 4 | 0 |
| United Insurance Company of America | 0.7942 | 10 | 125,917 | 3 | 3 | 7 | 0 |
| New York Life Insurance Company | 0.8314 | 11 | 132,308 | 8 | 4 | 8 | 4 |
| Primerica Life Insurance Company | 0.9388 | 9 | 95,871 | 2 | 1 | 5 | 1 |
| Protective Life Insurance Company | 0.9733 | 7 | 71,917 | 2 | 2 | 4 | 2 |
| United of Omaha Life Insurance Company | 0.9806 | 13 | 132,572 | 4 | 5 | 7 | 0 |
| Prudential Insurance Company of America | 1.2627 | 32 | 253,430 | 14 | 13 | 23 | 10 |
| Lincoln National Life Insurance Company | 1.3484 | 9 | 66,747 | 2 | 4 | 8 | 2 |
| Lincoln Benefit Life Company | 1.6238 | 6 | 36,950 | 2 | 3 | 4 | 1 |
| John Hancock Life Insurance Company U.S.A. | 1.6396 | 10 | 60,991 | 4 | 2 | 7 | 1 |
| Lincoln Heritage Life Insurance Company | 1.9376 | 8 | 41,288 | 2 | 3 | 5 | 0 |
| Equitable Financial Life Insurance Company of America | 1.9596 | 5 | 25,516 | 0 | 4 | 2 | 0 |
| Everlake Life Insurance Company | 2.3267 | 8 | 34,383 | 4 | 2 | 3 | 1 |
| Metropolitan Tower Life Insurance Co | 2.4741 | 5 | 20,209 | 1 | 0 | 3 | 1 |
| Transamerica Life Insurance Company | 2.4969 | 56 | 224,278 | 20 | 13 | 34 | 8 |
| Metropolitan Life Insurance Company | 2.7691 | 57 | 205,844 | 25 | 25 | 42 | 17 |
| Brighthouse Life Insurance Company | 3.0520 | 14 | 45,871 | 6 | 6 | 9 | 3 |
| Royal Neighbors of America | 3.2634 | 6 | 18,386 | 4 | 4 | 5 | 5 |
| American General Life Insurance Company | 3.8645 | 63 | 163,021 | 29 | 16 | 39 | 11 |
| Bankers Life & Casualty Company | 4.2660 | 15 | 35,162 | 7 | 6 | 5 | 3 |
| Jackson National Life Insurance Company | 5.1140 | 17 | 33,242 | 6 | 5 | 8 | 2 |
| Dearborn Life Insurance Company | 5.4658 | 7 | 12,807 | 3 | 1 | 6 | 1 |
| Combined Insurance Company Of America | 5.8967 | 8 | 13,567 | 4 | 1 | 5 | 0 |
| Fidelity & Guaranty Life Insurance Company | 5.9028 | 8 | 13,553 | 2 | 4 | 4 | 3 |
| American Amicable Life Insurance Company of Texas | 6.6320 | 6 | 9,047 | 0 | 3 | 3 | 3 |
| Athene Annuity and Life Company | 9.1058 | 5 | 5,491 | 4 | 0 | 1 | 0 |
| Fidelity Life Association, A Legal Reserve Life Insurance Company | 9.5359 | 9 | 9,438 | 3 | 6 | 7 | 3 |
| Colonial Penn Life Insurance Company | 11.5527 | 10 | 8,656 | 3 | 4 | 4 | 2 |
| Wilcac Life Insurance Company | 13.9683 | 11 | 7,875 | 6 | 2 | 7 | 1 |
| Wilcac Life Insurance Company | 13.9683 | 11 | 7,875 | 6 | 2 | 7 | 1 |
| Investors Life Insurance Company of North America | 42.6743 | 6 | 1,406 | 1 | 1 | 5 | 2 |
| Hartford Life & Accident Insurance Company | 76.3359 | 9 | 1,179 | 7 | 5 | 7 | 5 |
Select a heading to sort. Names are as the regulator printed them. Linked companies also appear in other regulators' data on this site.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.