Companies ยท NAIC 25470
Mercury Insurance Company of Texas: complaint record
Mercury Insurance Company of Texas (NAIC company code 25470) appears in public complaint data from the insurance regulator in Texas. In Texas homeowners insurance in 2025, it had 12 confirmed complaints and 82,780 policies in force, a complaint index of 1.14 (more confirmed complaints than the market average for its size).
Also filed under: American Mercury Lloyd's Insurance Company.
Texas homeowners insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 1.14 | 12 | 82,780 |
| 2024 | 1.43 | 9 | 77,805 |
Compare with other homeowners insurers in Texas
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.