Companies ยท NAIC 12961
Canopius US Insurance, Inc.: complaint record
Canopius US Insurance, Inc. (NAIC company code 12961) appears in public complaint data from the insurance regulator in Texas. In Texas auto insurance in 2025, it had 1 confirmed complaint and 901 policies in force, a complaint index of 6.74 (more confirmed complaints than the market average for its size) from a small base, so read it with care. In Texas homeowners insurance in 2025, it had 0 confirmed complaints and 2,669 policies in force, a complaint index of 0.00 (no confirmed complaints).
Texas auto insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 6.74 | 1 | 901 |
| 2024 | 0.00 | 0 | 2,846 |
Compare with other auto insurers in Texas
Texas homeowners insurance
| Year | Complaint index | Confirmed complaints | Policies in force |
|---|---|---|---|
| 2025 | 0.00 | 0 | 2,669 |
Compare with other homeowners insurers in Texas
How to read the Texas complaint index
The Texas Department of Insurance divides a company's share of confirmed complaints for a line of insurance by its share of policies in force for that line. The average is 1.00. Below 1 means fewer confirmed complaints than average for the company's size, above 1 means more. For small companies one or two complaints can move the index a lot, so ranking tables here include only companies with at least 10,000 policies.
Figures are for this legal company only. An insurance group may sell through several companies, each with its own record.
Sources
Checked 29 October 2026. Complaint records show only complaints filed with the regulator. They are one signal among many and do not rate claims handling, price or financial strength.